Assistant Property Manager - PBSA

Salary: £35,000 -£37,000 + bonus
Working Hours: 9:00am-6:00pm or 10:00am-7:00pm, Monday-Friday, with Saturday working on a rota

The Opportunity

A leading purpose-built student accommodation (PBSA) operator is looking for an experienced Assistant Property Manager to join their on-site team.

Reporting to the Property Manager, you will play a key role in the day-to-day management of the property, supporting across resident experience, sales, occupancy, operations, compliance, maintenance and team development.

This is a hands-on role suited to someone with previous PBSA or residential property experience who is looking to take the next step in their career.

Key Responsibilities

Resident Experience

• Deliver an excellent level of customer service to students, prospective residents, contractors and visitors.

• Act as a key point of contact for resident queries and complaints.

• Resolve issues quickly and effectively, escalating where required.

• Organise and promote resident events to build community and engagement.

• Support initiatives to improve resident satisfaction, reviews and retention.

• Ensure residents receive clear and timely communications.

Sales & Occupancy

• Support the Property Manager with sales and leasing strategies to maximise occupancy.

• Conduct viewings and ensure the property is presented to a high standard.

• Manage enquiries professionally and efficiently.

• Build relationships with universities, language schools and other key stakeholders.

• Monitor competitor activity and local market conditions.

• Support the move-in process and ensure a positive resident journey.

• Assist with arrears management and difficult account conversations.

• Maintain accurate records across property management systems.

Property Operations

• Support the Property Manager with the day-to-day running of the PBSA scheme.

• Assist with planned preventative and reactive maintenance.

• Monitor contractors and subcontractors.

• Conduct regular apartment and property inspections.

• Support the annual student turnaround process.

• Assist with operational budgets, invoice approvals and financial administration.

• Support the production of reports and monitoring of key operational performance.

Compliance & Facilities

• Support the delivery of fire, health & safety and statutory compliance requirements.

• Complete and record regular inspections and follow up on any actions.

• Monitor planned preventative and reactive maintenance.

• Work with the Property Manager and Facilities team to manage contractors.

• Identify opportunities for improved efficiency and cost savings.

• Maintain the presentation and overall appearance of the property.

• Report hazards, defects and serious issues promptly.

Team Support

• Deputise for the Property Manager when required.

• Support the training, development and mentoring of team members.

• Assist with recruitment and onboarding.

• Help manage team rotas and ensure appropriate building cover.

• Contribute to team meetings and improvements to operational processes.

• Promote a positive and collaborative team environment.

About You

The ideal candidate will have previous experience within PBSA, with a strong understanding of student accommodation operations and the resident journey.

You will ideally have:

• Previous experience within PBSA or a similar residential property environment.

• Experience across property management, resident services, lettings or operations.

• A strong customer service background.

• Experience working towards sales, occupancy or commercial targets.

• Excellent communication and relationship-building skills.

• Strong organisational skills and attention to detail.

• A proactive, positive and solutions-focused approach.

• The ability to work independently and as part of a wider team.

• Good IT skills, including Microsoft Office.

• The ability to handle confidential information professionally.

• Flexibility to work Saturdays as part of a rota.

Desirable

• Experience managing or mentoring junior team members.

• Experience using Yardi or similar property management software.

• A relevant property, facilities management or health & safety qualification.

• Additional language skills alongside fluent English.

What's on Offer

• £35,000, £37,000 salary

• Bonus scheme

• Monday-Friday working pattern

• 9:00am-6:00pm or 10:00am-7:00pm shifts

• Saturday rota

• Opportunity to develop within a growing PBSA operator

• Broad exposure across sales, operations, compliance and resident experience

• Clear opportunity for career progression