Property Management Team Leader

Location: West Hampstead, London
Position: Full-time
Hours: Monday-Friday, 8:00am-5:00pm or 9:00am-6:00pm
Direct reports: A team of 3-4 Property Managers
Salary: Up to £55,000 per annum

Role Overview
Our client is looking for a Property Management Team leader to lead a lettings portfolio of around 150 properties and a team of 3-4 Property Managers, reporting to the Operations Director. This is a senior leadership role covering strategic leadership and team management, portfolio oversight, compliance, operations, business development and financial management, with the autonomy and resources needed to lead the department effectively.

Key Responsibilities

• Lead and manage the property management team, ensuring high performance and professional development.
• Develop and implement property management strategies aligned with business objectives, and set performance targets and KPIs for the department.
• Conduct regular team meetings, one-to-ones and performance reviews, and recruit, train and mentor property management staff.
• Oversee the management of the entire lettings portfolio, ensuring consistent service delivery.
• Monitor portfolio performance metrics including void periods, rent collection rates and tenant satisfaction, and implement systems to maximise rental yields and minimise void periods.
• Ensure full compliance with all relevant legislation, including the Housing Act, Tenant Deposit Schemes and safety regulations.
• Oversee gas safety checks, EPC certificates, electrical inspections and other mandatory compliance requirements, and stay current with changes in property legislation.
• Manage deposit protection and end-of-tenancy processes, and handle complex disputes and legal matters, liaising with solicitors when required.
• Develop and refine standard operating procedures for all property management activities.
• Oversee maintenance coordination, contractor management, emergency response, inspections, inventories and check-in/check-out procedures.
• Build and maintain strong relationships with landlord clients, identify opportunities for portfolio growth, and handle escalated landlord and tenant issues.
• Oversee departmental budgets and financial performance, monitor rent arrears and bad debt, and prepare regular financial reports for senior management.

Experience & Requirements

• Proven experience leading a residential property management team.
• Strong working knowledge of UK residential lettings legislation and compliance.
• Experience monitoring portfolio performance, including voids, rent collection and arrears.
• Experience managing departmental budgets and reporting to senior management.
• Confidence handling escalated landlord and tenant issues and complex disputes.
• ARLA Propertymark or RICS membership is desirable; our client will support either.

What's on Offer

• A safe, inclusive and supportive environment where your voice, thoughts and opinions are valued.
• Approachable and helpful senior leadership.
• Support for your professional development and career progression.
• Thorough training and manuals, targeted training on request, and third-party training where budget and time allow.
• Access to industry-leading property management software and systems.
• Professional development opportunities, including industry conferences, seminars and qualifications.