Highlights:

• Join a well-established firm with over 40 years' experience in the property sector
• Take on a pivotal, front-of-house role within a growing Asset Management department
• Work from a well-connected Soho office in the heart of central London

About the opportunity

A firm of chartered surveyors, based in Soho, central London, is looking for a Help desk Administrator to join its property management team. With over 40 years' experience advising on property fund management, asset management, valuations and investment broking, the firm manages a nationwide portfolio of more than 60 properties. This role sits at the centre of that operation, providing customer service and business support as the firm continues to grow.

What makes the role exceptional

This is a genuinely varied, front-line role rather than a back-office admin position. You will be the first point of contact for tenants, contractors and stakeholders, giving you regular exposure to every part of the property management process, from raising works orders to liaising directly with site teams and engineers. The department's growth and the firm's stable, debt-free position mean this is a team that is expanding, offering genuine scope to build knowledge across a national property portfolio.

Key responsibilities

• Handle property-related enquiries received via phone and email, in a professional and timely manner
• Liaise closely with site teams and contractors, ensuring quotations are processed accurately
• Maintain property portfolio data sheets, keeping contractor contact, access and key holder details up to date
• Raise purchase orders for planned preventative maintenance (PPM) and reactive works
• Ensure site-specific files and documentation remain valid and up to date
• Manage and maintain the help desk system in a timely manner
• Provide additional support to the Facilities Manager and wider asset management team

Requirements

• Good standard of education, including maths and English
• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Confident building relationships with tenants, vendors and stakeholders
• Strong organisational skills
• Yardi experience is desirable but not essential

Rewards and benefits

• Join a well-established, debt-free firm with significant cash reserves, offering genuine job security
• Work from a well-connected Soho office in the heart of central London
• Gain exposure to a growing Asset Management department, working closely with investment, valuation and fund management colleagues
• Build experience across a nationwide portfolio of over 60 properties
• Benefit from long-standing relationships built up over more than 40 years

Location: London (Soho)
Salary: £33,000 to £35,000 per annum
Contract: Full-time, Monday to Friday