Property Coordinator

Hours: Monday-Friday 9-5:30pm - 1 Day working from home

Location: Reading

Salary: £32,000

About the Role

We are looking for a proactive and organised Property Coordinator to support the day-to-day management and maintenance of a residential portfolio of high-quality, new-build family rental homes.

The role will focus on coordinating maintenance, managing contractors, supporting property compliance, arranging inspections and overseeing void properties to ensure homes are safe, well maintained and ready for new residents.

Working closely with residents, contractors and internal teams, you will help deliver an excellent customer experience while ensuring maintenance issues are resolved efficiently and operational standards are consistently met.

The successful candidate will have experience in property management, maintenance coordination, facilities management or a similar customer-focused environment, with strong organisational skills and the ability to manage multiple priorities.

Key Responsibilities

Maintenance & Contractor Management

• Coordinate reactive, planned and preventative maintenance across the portfolio.

• Manage maintenance requests from initial report through to completion.

• Liaise with contractors to monitor performance, quality, response times and value for money.

• Schedule works, obtain quotations and ensure agreed service levels are met.

• Keep residents informed about repairs, appointments and progress.

• Escalate urgent or high-risk property issues where required.

Property Compliance

• Support statutory and regulatory compliance across the portfolio.

• Monitor key compliance requirements, including gas, electrical, EPC, alarm and water hygiene obligations.

• Maintain accurate compliance records and documentation.

• Identify and escalate potential risks, supporting audits and corrective actions.

Inspections & Property Standards

• Coordinate move-in, move-out, mid-tenancy and void inspections.

• Monitor property standards and arrange remedial works where necessary.

• Support defect management and warranty processes.

• Help maintain the quality and presentation of homes across the portfolio.

Void & Turnaround Management

• Coordinate vacant properties from the end of a tenancy through to reoccupation.

• Manage contractor schedules to minimise void periods and ensure homes are ready for new residents.

• Arrange cleaning, repairs, landscaping and utility requirements.

• Work closely with Lettings teams to ensure smooth and efficient handovers.

Resident Services

• Build positive relationships with residents and deliver excellent customer service.

• Respond to property-related enquiries within agreed service standards.

• Support the resolution of property issues and resident complaints.

• Maintain accurate records of resident communications and interactions.

Administration & Reporting

• Maintain accurate property, contractor and maintenance records.

• Raise purchase orders, process invoices and support operational audits.

• Produce reports and monitor maintenance and compliance performance.

• Support budgeting, cost control and continuous improvement initiatives.

• Work collaboratively with Operations, Lettings, Finance, Compliance and external contractors.

Key Performance Indicators

• Maintenance completion within agreed service levels.

• Property compliance performance.

• Void turnaround times.

• Contractor performance and accountability.

• Resident satisfaction.

• Accuracy of administration and record keeping.

• Completion of inspections and follow-up actions.

• Timely and accurate reporting.

• Proactive identification and resolution of property issues.

Skills & Experience

Essential

• Experience in property management, maintenance coordination, facilities management, housing or a similar customer-focused environment.

• Strong organisational, administrative and communication skills.

• Experience working with contractors and external suppliers.

• Ability to manage competing priorities and meet deadlines.

• Strong problem-solving skills and attention to detail.

• Proficiency in Microsoft Office and property management systems.

• Ability to work independently and take ownership of responsibilities.

• Willingness to travel when required.

Desirable

• Experience within Build to Rent (BTR), single-family housing, lettings or residential property management.

• Knowledge of residential property compliance requirements.

• Understanding of property maintenance and repairs.

• ARLA, Propertymark, IOSH or a similar professional qualification.

• Experience managing voids, property defects or refurbishment projects.

The Opportunity

This is an excellent opportunity to join a growing residential rental business, playing a key role in maintaining property standards, coordinating day-to-day operations and delivering a positive experience for residents.