General Manager | Build-to-Rent | 12-Month FTC | £53,000 - £60,000 + 10% bonus

I'm recruiting on behalf of my client, a fast-growing UK residential property manager with 80+ communities and 10,000+ homes under management. They're looking for a General Manager to lead their site-based operation in Glasgow on a 12-month fixed-term contract.

The role
You'll take full ownership of a single or dual-site community, leading the on-site team to deliver outstanding resident experiences and hit every property management agreement KPI. You'll report to the Regional Operations Manager and lead a team that includes a Community Host Manager, an Assistant General Manager and a Senior Community Host.

What you'll be doing
Managing operational budgets, driving occupancy, collecting rent on time and keeping costs and gross-to-net leakage under control
Running ERV reviews and setting rents using market data
Leading, coaching and developing your team through objective setting, one-to-ones and performance reviews
Owning the resident journey from move-in to move-out, handling complaints and using feedback to improve the offer
Building a real sense of community through resident events, social channels and links with the local neighbourhood
Keeping the building fully compliant, overseeing H&S audits, PPMs and testing, and managing third-party suppliers with the facilities team
Working with the client day to day and delivering accurate, high-quality reporting on time
Supporting the company's ESG and social value goals

What you'll bring
SCQF Level 6 qualification (or equivalent) - essential
Strong people management experience, ideally leading larger teams across multiple sites
Solid commercial and financial acumen
Practical knowledge of relevant regulation and best practice (RICS, ARMA-Q, H&S legislation)
Confident communication, negotiation and customer service skills
Strong planning, prioritising and decision-making skills
Proficiency in Microsoft Office and property databases
Desirable: TPI BTR Level 4 / ARLA Lettings Level 3, plus H&S qualifications (IOSH Managing Safely, First Aid, Fire Marshal, Mental Health)

The package
12-month fixed-term contract
£53,000 - £60,000 basic salary
10% bonus
40 hours per week, 5 days over 7, site based, with occasional out-of-hours support for the on-site team