Operations Manager - Reading

Salary: £55,000

Role Overview

An exciting opportunity for an experienced Operations Manager to oversee the day-to-day operations of a premium commercial property development in Reading.

The successful candidate will work alongside the General Manager and wider building management team, ensuring the building and all workspaces are clean, safe, secure and maintained to the highest standards.

They will be responsible for managing service partners, maintaining strong occupier relationships and delivering an exceptional customer experience.

Key Responsibilities

• Oversee the delivery of all building services, ensuring high operational standards are maintained.

• Manage and monitor service partners, contractors and SLAs.

• Build and maintain strong relationships with occupiers, clients and stakeholders.

• Assist with service charge budgets, purchase orders and financial reporting.

• Lead property inspections, reporting and compliance documentation.

• Coordinate office and retail occupier move-ins and move-outs.

• Manage health and safety, fire safety, emergency procedures and building compliance.

• Oversee contractor permits, RAMS and access arrangements.

• Support occupier engagement, onboarding and customer satisfaction initiatives.

• Drive environmental, sustainability and ESG initiatives.

• Coordinate waste management, recycling and building accreditations.

• Support building events, marketing initiatives and occupier communications.

About You

• Minimum 7 years' industry experience.

• Must have previous commercial property experience.

• Experience operating within commercial office or mixed-use developments.

• Strong understanding of facilities management and building operations.

• IOSH qualification.

• Membership of IWFM or another recognised professional body desirable.

• Familiarity with CAFM systems and occupier portals.

• Understanding of commercial service charges and RICS guidelines.

• Knowledge of building accreditations such as BREEAM, WELL and WiredScore.

Key Personal Competencies

• Excellent communication and relationship-building skills.

• Strong leadership and people management abilities.

• Customer-focused with a passion for delivering exceptional service.

• Highly organised with strong attention to detail.

• Proactive approach to problem-solving and decision-making.

• Ability to manage multiple priorities and take ownership.

• Strong commercial awareness and accountability.

• Ability to handle confidential information professionally.