Interim Customer Care Team Leader

£50,000 | 4 Days Working From Home | Camden

Great opportunity for an experienced Customer Care Team Leader looking for their next interim assignment.

We're working with a large housing organisation looking for a confident, hands-on Team Leader to join its Customer Care function.

You'll lead a team of Customer Care Coordinators, take ownership of day-to-day operations and help drive improvements across customer service and resident experience.

The Role

• Lead, motivate and develop a team of Customer Care Coordinators.
• Manage workloads, performance and service delivery.
• Handle escalated customer issues and complaints.
• Improve processes and customer service standards.
• Drive accountability and ensure the team delivers.

What We're Looking For

• Experience leading a customer service or customer care team.
• Background in social housing, property, repairs or a similar environment.
• Confident managing performance and challenging situations.
• Organised, resilient and comfortable taking ownership.
• Someone who can hit the ground running.

What's In It For You?

• £50,000 salary equivalent.
• Four days working from home.
• Just one day per week in the Camden office.
• Immediate-start interim opportunity.
• A chance to make a genuine impact within an established housing organisation.

Interested? Get in touch for a confidential conversation. We're looking to move quickly.