What is a customer service role within ​New Homes, Estate Agency & Mortgages?

Customer service is at the forefront of every residential developer’s selling strategy and the new home customer service or customer care job is central to the process.

The key function of a new home customer service job is to manage the completion process for new build schemes. Taking it from the initial first point of contact with purchasers at legal exchange through the choices, key hand-over, home-demo and warranty. You will be expected to have working knowledge of the sales process with exceptional customer service skills.

Key responsibilities of a customer service position

Pre-Sale Support: Providing information and guidance to potential buyers regarding available properties, floor plans, features, pricing, and any customization options.

Customer Inquiries: Addressing inquiries via phone, email, or in-person meetings regarding the properties, construction progress, payment schedules, and other related matters.

Site Visits and Tours: Arranging and conducting property tours, showcasing model homes, and explaining the unique selling points of different properties within the development.

Purchase Process Support: Guiding customers through the purchase process, explaining contracts, and payment terms, and assisting with paperwork and documentation.

Post-Sale Service: Facilitating communication between buyers and the construction team, providing updates on construction progress, addressing concerns, and ensuring a smooth transition into the new home.

Follow-up and Feedback: Conduct follow-up calls or surveys to gather feedback after the purchase, ensuring customer satisfaction, and addressing any remaining concerns.

Main requirements of a customer service role

Below are some examples of requirements for a customer service role:

Education: A high school diploma or equivalent is typically the minimum requirement. Some employers may prefer candidates with additional education, such as an associate's or bachelor's degree in business, marketing, communication, or a related field.

Customer Service Skills: Strong interpersonal skills, excellent communication abilities (both verbal and written), empathy, patience, and the ability to actively listen to customers' needs and concerns are crucial.

Sales Experience: Previous experience in customer service, sales, or a customer-facing role can be advantageous, especially in industries related to real estate, property development, or construction.

Problem-Solving Skills: Ability to quickly assess situations, troubleshoot problems, and find effective solutions to address customer inquiries or issues.

Organisation and Time Management: Capability to manage multiple tasks, prioritize workload, and work efficiently in a fast-paced environment.

Attention to Detail: Being detail-oriented is essential for accurately documenting customer interactions, ensuring correct information is provided, and handling documentation related to property sales.

If you are interested in applying for a Customer Service role, look through our open job positions below. You can also register with us to keep track of all the available Land Manager jobs as soon as they are announced.