Role: Head of Facilities Management

Background

The search required a candidate with extensive facilities management experience in multi-site residential or hospitality environments.

The ideal profile included strong technical knowledge of building systems and regulatory requirements, proven experience in contractor management and procurement, demonstrable success in implementing preventative maintenance programs, and the ability to balance operational excellence with financial discipline.

Solution

Given the client's emphasis on resident experience, the role also required someone who could approach facilities management with a customer-centric mindset, understanding how the physical environment contributes to community satisfaction and retention.

The project was led by a Senior Consultant specialising in residential operations and facilities management recruitment. With over eight years of experience placing technical leadership roles across the property sector, they brought valuable insight into the evolving facilities management landscape and the particular challenges of the BTR market.

The team implemented a comprehensive talent acquisition strategy that employed several specialised techniques:

• Cross-sector talent identification
• On-site engagement experience
• Technical competency assessment

Results

• Successfully appointed a candidate from a luxury hospitality background who brought fresh perspectives on service excellence and preventative maintenance
• Completed the entire search process within 7 weeks despite challenging market conditions and competition for technical talent
• Delivered a diverse shortlist with candidates from residential, hospitality, and corporate real estate backgrounds, enabling the client to evaluate a range of approaches to facilities management