Grace Harris

Senior Recruitment Consultant 

<h1 >Lettings Advisor |Temporary, Full-Time</h1>I'm working on behalf of a well-established operator in the purpose-built student accommodation sector to find a Lettings Advisor on a temporary basis to support their on-site team, particularly through peak intake season.This is a great opportunity for someone with a background in sales, lettings, or customer-facing hospitality who thrives in a fast-paced, target-driven environment and enjoys building genuine relationships with customers. It would suit someone available for an immediate or short-notice start.<h2 >The Role</h2>As Lettings Advisor, you'll own the full lettings journey - from first enquiry through to confirmed booking - playing a key role in driving occupancy and delivering an outstanding experience for prospective residents. You'll work closely with the on-site management team, as well as marketing, commercial, and finance functions, to support sales activity and hit occupancy targets during a busy period for the business.<h2 >What You'll Be Doing</h2><ul ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Proactively promoting the property through sales activity, marketing initiatives, and property viewings</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Managing enquiries from prospective residents via phone, email, website, and in person</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Liaising with prospective residents and their families to understand their needs and assess suitability</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Delivering engaging, informative property tours</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Converting enquiries into bookings via the CRM system, following up on incomplete applications to maximise conversion</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Owning the sales pipeline and keeping records accurate and up to date</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Acting as the key point of contact during the booking process, explaining tenancy terms, payments, deposits, and guarantor requirements</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Monitoring competitor activity and market conditions, and feeding insights back to management</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Building relationships with local partners and stakeholders to support occupancy and business development</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Supporting property events, open days, and external recruitment fairs</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Driving resident retention through rebooking and renewal campaigns</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Producing regular sales and performance reports</li></ul><h2 >What We're Looking For</h2><ul ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Experience in a sales, lettings, or customer-facing hospitality/property role - ideally within student accommodation, residential lettings, or hospitality</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >A track record of converting enquiries into bookings and meeting sales or occupancy targets</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Experience delivering property viewings and managing a customer journey end to end</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Confidence using CRM or booking systems</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Strong sales and customer service skills, with excellent verbal and written communication</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Highly organised, with strong attention to detail and follow-up discipline</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Self-motivated, target-driven, and comfortable managing a busy pipeline</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Comfortable presenting to groups and representing a brand at events</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >A resilient, adaptable, can-do attitude suited to a fast-paced, seasonal sales environment</li></ul><h2 >The Details</h2><ul ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Hours: 37.5 per week</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Contract: Temporary, full-time, with the possibility of extension or a permanent offer for the right candidate</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Start: Immediate / short notice preferred</li></ul>If this sounds like you, or you'd like to hear more about the client and the role, please get in touch or apply directly - I'd love to have a chat.

Lettings Advisor 

Accommodation Coordinator (Temporary)Temporary - June to mid-SeptemberHours: Tuesday to Saturday, shift-based (9am-6pm / 10am-7pm) About the RoleWe are looking for a highly organised and proactive Accommodation Coordinator to join our team on a temporary basis, covering a key period during the busy summer season. This is an operational role ideal for someone with existing PBSA experience who can hit the ground running and integrate smoothly with an established team.The successful candidate will work closely with the on-site team and will need to demonstrate initiative and the ability to manage day-to-day accommodation tasks with confidence and efficiency. Key Responsibilities* Support the day-to-day running of the student accommodation site.* Assist with summer check-in and check-out processes.* Respond to resident queries and resolve issues in a timely manner.* Liaise with maintenance, cleaning, and other on-site teams.* Ensure the site operates smoothly during peak summer turnaround.* Maintain accurate records and administrative tasks as required.* Work collaboratively with the team to uphold standards and service levels. Skills &amp; Experience Required* Previous experience in PBSA or student accommodation strongly preferred.* Excellent communication and interpersonal skills.* Ability to work independently and use initiative.* Strong organisational skills with high attention to detail.* Reliable, flexible, and comfortable working Saturdays as part of the rota.* Calm under pressure - experience of busy summer periods is a distinct advantage

Accommodation Co-ordinator-Temporary

General Manager (Temporary) - Glasgow Location: GlasgowContract Type: TemporaryAbout the Role As General Manager, you'll lead the on-site team and ensure a vibrant community within the building. You'll build and maintain the building's reputation, drive revenue to meet or exceed targets, and manage costs within budget. You'll also ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health &amp; Safety legislation.Key ResponsibilitiesPeople Management Recruit, train, and motivate the on-site team. Conduct annual appraisals and regular 1-2-1s. Ensure adherence to processes and achievement of SLAs/KPIs.Community Engagement &amp; Satisfaction Deliver top-tier service to enhance member satisfaction and retention. Develop action plans based on customer satisfaction surveys. Engage with local charities and encourage resident participation. Manage the community app with events and information.Marketing &amp; Lettings Contribute to marketing strategies to maximise returns. Meet income and leasing targets, minimising void periods. Stay updated on local market and competitor services. Oversee content for the members portal and social media channels.Planning &amp; Daily Management Plan and schedule work streams effectively. Provide clear instructions and promote team communication.Financial &amp; Reporting Lead budget setting processes and manage development budgets. Identify opportunities for additional income and cost efficiencies. Produce regular asset performance reports with clear strategies.Building Operations Ensure efficient operations and service delivery on site. Monitor maintenance activities and quality control. Manage service failures and contractor performance.Health &amp; Safety Compliance Oversee H&amp;S and statutory compliance on site. Manage supplier and contractor compliance with H&amp;S requirements. Handle risk assessments, accident reporting, and emergency preparedness.Qualifications &amp; Experience ARLA or IRPM qualification desirable. Experience in residential property or hospitality sectors. Knowledge of English statutory letting requirements. Strong management skills and experience working to budgets and targets.Personal Requirements Positive, professional, and customer-focused with strong relationship-building skills. Proactive, resilient, and adaptable with excellent problem-solving abilities. Strong communication skills and ability to influence decisions. Ability to remain calm under pressure and manage time effectively. Willingness to work flexible hours, including weekends and bank holidays.

General Manager

We are looking for a Resident Services Coordinator to join a busy, customer-focused team based in our Reading office. This role provides essential full-time cover alongside our current Senior Resident Services Coordinator, ensuring residents always have someone available to support them. It is a fast-paced, phone-based role at the very first point of contact for our residents, and is ideal for someone who thrives in a high-volume, customer service environment and genuinely enjoys helping people.Key Responsibilities * Act as the first point of contact for existing residents, primarily via inbound phone calls, handling a high volume of calls throughout the day. * Respond to a wide range of enquiries, from account queries and property change requests (e.g. pets, decorating) to maintenance and defect issues. * Gather clear, accurate information from residents on each call to ensure enquiries are fully understood. * Resolve queries directly wherever possible, drawing on product knowledge and experience. * Log and triage enquiries that require specialist input, passing them to the relevant team for action. * Manage and respond to the shared resident services inbox, resolving or forwarding enquiries as appropriate. * Stay calm and professional under pressure, including managing voicemail backlogs during busy periods and handling repeat calls from residents awaiting a response. * Support a positive resident experience at every interaction.About You * A strong background in customer service is essential, ideally including high-volume call handling (e.g. within telecoms, utilities, or a comparable call centre environment). * Resilient and calm under pressure. * Empathetic, with genuine interest in understanding and helping resolve a resident's situation. * A confident, natural communicator who builds rapport quickly and leaves a strong impression in conversation. * Comfortable working in a fast-paced environment and managing competing priorities (e.g. live calls and a growing voicemail queue). * Real estate or property experience is a bonus but not required; full training will be provided.

Resident Services Coordinator

Leasing Intern - Build-to-Rent Residential Development Summer Internship | Croydon, Greater London | Full-timeAbout the RoleA summer internship based at a new residential Build-to-Rent (BTR) development in Croydon, offering hands-on experience within a fast-growing real estate asset class alongside experienced industry professionals. Ideal for someone studying or recently graduated in real estate, property, asset management, marketing, or customer experience.Key Responsibilities<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Conduct outbound sales activity via calls, email, text, and in-person to generate and convert leads</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Manage leads through a CRM system, ensuring timely follow-ups and accurate records</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Conduct in-person and virtual property viewings</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Progress applications from lead to lease, including referencing, documentation, and tenancy agreements</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Support resident renewals and community engagement initiatives</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor local market trends and competitor activity to inform sales tactics</li></ul>What We're Looking For<ul ><li class="font-claude-response-body whitespace-normal break-words pl-2">Positive, resilient, and adaptable with a team-player mindset</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong communication and organisational skills</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to multitask in a fast-paced environment</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Sales or customer service experience is a plus</li></ul>

Leasing Intern - Summer Internship

Move-In Coordinator - BirminghamDuration: Mid-August to End of September (approx. 6-7 weeks)Hours: 5 days out of 7 (Monday-Sunday, flexible scheduling)Location: Birmingham We are looking for a friendly and reliable individual to support a large-scale residential move-in period in Birmingham. No extensive experience is required - a positive attitude and willingness to help are what matter most. Responsibilities include:<ul><li>Assisting residents through the move-in process from start to finish</li><li>Conducting inventory checks on properties</li><li>Carrying out and confirming accurate Right to Rent checks in line with current requirements</li><li>Delivering excellent customer service to residents during what can be a stressful transition</li><li>Acting as an extra pair of hands for both the incoming residents and the wider team as needed</li></ul> Ideal candidate:<ul><li>Approachable and people-focused, comfortable working directly with residents</li><li>Organised and attentive to detail</li><li>A team player who can also work independently</li><li>Previous experience in property, lettings, or customer-facing roles is a bonus but not essential</li></ul>

Temporary Move-In Coordinator

RESIDENT SERVICES HOSTFull-Time · On-Site · South West London🕗 Shifts: 8am - 8pmABOUT THE ROLE<div>We're looking for a warm, organised, and proactive Resident Services Host to be the welcoming face of our South West London community. Working as part of a dedicated on-site team, you'll cover 8am-8pm shifts and serve as the first point of contact for residents and visitors - delivering an exceptional front-of-house experience while supporting leasing, administration, and day-to-day operations.</div>KEY RESPONSIBILITIESGreet and assist residents, prospective tenants, and visitors with a professional, friendly mannerSupport the leasing process -conducting viewings, handling enquiries, and preparing tenancy documentationManage resident queries, maintenance requests, and service issues promptly and professionallyHandle general administrative duties including correspondence, record-keeping, and reportingCover extended shift hours (8am-8pm), ensuring consistent service across the full dayFoster a positive community environment and build strong relationships with residentsWHAT WE'RE LOOKING FORExperience in leasing or lettings, ideally within a residential settingStrong customer service and interpersonal skills - you genuinely enjoy helping peopleSolid administrative background with good attention to detailFlexible and reliable - comfortable working extended shifts in a fast-paced environmentA collaborative team player who thrives as part of a close-knit on-site team⭐ Bonus:Experience in social media, content creation, or community marketing is a real plus - we'd love someone who can help bring our community to life online too

Resident Service Host

<h3>Latest jobs by Grace Harris</h3>

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Grace Harris

Latest jobs by Grace Harris

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