Jonathan Catt

Senior Recruitment Consultant - Living 

<p> </p><p> </p><p> </p><h1>Junior Resident Services Manager</h1><h3>Build to Rent | Single-Family Housing</h3><p><strong>The Opportunity</strong></p><p>We are currently working with a highly regarded and rapidly growing operator within the UK's <strong>Build to Rent (BTR) single-family housing sector</strong>, who are looking to appoint a <strong>Junior Resident Services Manager</strong> to join their growing team.</p><p>The organisation specialises in providing high-quality, new-build family homes for rent across the UK, with a strong focus on creating well-managed communities and delivering an exceptional resident experience.</p><p>This is an excellent opportunity for someone looking to develop their career within <strong>residential property, lettings, tenancy management or resident services</strong>.</p><p>You'll be joining a collaborative and forward-thinking team where you'll receive support and development while gaining valuable exposure to the full resident lifecycle.</p><h2>About the Role</h2><p>As a <strong>Junior Resident Services Manager</strong>, you'll support the delivery of an excellent resident experience throughout the tenancy journey, from move-in through to renewal and eventual move-out.</p><p>Working closely with the Resident Services Team Manager and wider operational teams, you'll assist with tenancy administration, resident queries, inspections, complaints, compliance and end-of-tenancy processes.</p><p>This is a <strong>development-focused role</strong>, ideal for someone who has a genuine interest in residential property and is keen to broaden their experience within a growing BTR environment.</p><p>You don't need to be an expert in tenancy legislation from day one. We're looking for someone who is organised, proactive, customer-focused and eager to learn.</p><h2>Key Responsibilities</h2><h3>Resident &amp; Tenancy Services</h3><ul><li>Support the full resident lifecycle, including move-ins, renewals and move-outs.</li><li>Assist with the day-to-day administration of tenancies.</li><li>Support the preparation and administration of legal notices in line with current legislation.</li><li>Coordinate end-of-tenancy processes, including inspections, deposits and resident communications.</li><li>Schedule and follow up on mid-term property inspections.</li><li>Maintain clear and professional communication with residents throughout their tenancy.</li></ul><h3>Customer Service &amp; Resident Support</h3><ul><li>Act as a key point of contact for resident queries and requests.</li><li>Deliver a responsive, professional and empathetic customer service experience.</li><li>Handle resident complaints effectively and escalate complex matters where required.</li><li>Communicate clearly and consistently with residents.</li><li>Work collaboratively with internal teams to ensure issues are resolved efficiently.</li></ul><h3>Compliance &amp; Administration</h3><ul><li>Ensure tenancy documentation and records are accurate and up to date.</li><li>Maintain internal systems and resident records in accordance with company policies.</li><li>Support compliance with relevant UK tenancy legislation and regulatory requirements.</li><li>Handle resident information with a high level of confidentiality.</li></ul><h3>Collaboration</h3><ul><li>Work closely with Customer Service, Maintenance, Lettings and Aftercare teams.</li><li>Support the Resident Services Team Manager with operational improvements and process changes.</li><li>Help ensure a seamless resident journey across all areas of the business.</li><li>Contribute ideas and feedback to improve processes and resident experience.</li><li>Embrace operational change and support the implementation of new ways of working.</li></ul><h3>Data &amp; Reporting</h3><ul><li>Maintain accurate tenancy and resident data.</li><li>Assist with reporting and analysis.</li><li>Identify trends and recurring issues within resident services.</li><li>Use data and feedback to support improvements in service delivery.</li></ul><h2>About You</h2><p>We're looking for a <strong>driven, customer-focused and organised individual</strong> who is keen to build a long-term career within residential property.</p><p>You may already have experience in residential lettings, property administration, tenancy management or customer service, or you may be ready to take the next step in your property career.</p><p>Ideally, you will have:</p><ul><li>Experience or knowledge of residential property, lettings or tenancy administration.</li><li>Excellent customer service and communication skills.</li><li>Strong organisational and coordination abilities.</li><li>Excellent attention to detail.</li><li>A proactive approach to problem-solving.</li><li>The ability to manage multiple priorities effectively.</li><li>Confidence working with systems, records and data.</li><li>An interest in UK tenancy legislation and compliance.</li><li>The ability to work independently and take ownership of tasks.</li><li>A collaborative approach and the ability to build strong working relationships.</li><li>A positive attitude towards change and continuous improvement.</li><li>A genuine ambition to develop within the property sector.</li></ul><p>An <strong>ARLA qualification</strong>, or willingness to work towards one, would be advantageous.</p><h2>The Opportunity</h2><p>This is an exciting opportunity to join a <strong>high-growth residential property business</strong> at an important stage of its development.</p><p>You'll gain exposure to a broad range of resident services and tenancy management responsibilities, while working alongside an experienced team that will support your professional development.</p><p>For the right person, this role offers a clear opportunity to <strong>develop your property knowledge, increase your responsibilities and build a long-term career within the BTR sector</strong>.</p><p><strong>Reporting to:</strong> Resident Services Team Manager</p>

Junior Resident Service Manager

<h1>Tenancy Progressor</h1><h3>Reading | Lettings &amp; Property</h3><p><strong>The Opportunity</strong></p><p>We are currently working with an established and growing property business who are looking to appoint an experienced <strong>Tenancy Progressor</strong> to join their busy Tenancy Operations team in Reading.</p><p>This is a fast-paced and highly important role, sitting at the heart of the lettings process and responsible for ensuring a <strong>smooth, compliant and customer-focused journey</strong> from the point a holding deposit is agreed through to tenancy commencement and key collection.</p><p>You'll work closely with Lettings Consultants, tenants, internal departments and external providers, ensuring every stage of the tenancy progression process is completed accurately, efficiently and within the required timescales.</p><p>This would suit someone who thrives in a busy environment, has excellent attention to detail and enjoys being at the centre of the customer journey.</p><h2>About the Role</h2><p>As a <strong>Tenancy Progressor</strong>, you'll take ownership of the key administration and coordination involved in progressing new tenancies.</p><p>You'll ensure all compliance requirements are met, tenancy agreements are issued and signed, move-in funds are collected and deposits are correctly managed ahead of the tenancy start date.</p><p>The role requires someone who can manage multiple transactions simultaneously, communicate confidently with a range of stakeholders and proactively identify and resolve issues before they impact the customer journey.</p><h2>Key Responsibilities</h2><h3>Tenancy Progression</h3><ul><li>Manage the tenancy progression process from holding deposit through to key collection.</li><li>Ensure all required compliance documentation and certificates are obtained, checked and issued to tenants.</li><li>Prepare and issue tenancy agreements and coordinate the signing process.</li><li>Coordinate the collection of all move-in monies ahead of the tenancy start date.</li><li>Work closely with Lettings Consultants to ensure a smooth and efficient tenant journey.</li><li>Manage deposit collection and registration in line with relevant requirements.</li><li>Provide tenants with guidance and support throughout the tenancy progression process.</li><li>Monitor progress against key deadlines and proactively chase outstanding actions.</li></ul><h3>Customer Service</h3><ul><li>Deliver an exceptional customer experience throughout the tenancy progression process.</li><li>Ensure tenants receive clear, timely and professional communication.</li><li>Act as a key point of contact for tenant queries and progression updates.</li><li>Proactively manage expectations and keep all relevant parties informed.</li><li>Identify potential issues early and work towards effective resolutions.</li></ul><h3>Compliance &amp; Risk</h3><ul><li>Maintain a strong working knowledge of UK tenancy legislation and relevant compliance requirements.</li><li>Ensure tenancy processes are completed in accordance with current legislation and internal procedures.</li><li>Keep up to date with changes in legislation, including the <strong>Renters' Rights Act 2025</strong>.</li><li>Identify potential compliance or operational risks and escalate where appropriate.</li><li>Ensure all documentation and records are accurate and maintained to a high standard.</li></ul><h3>Stakeholder Management</h3><ul><li>Act as a key liaison between tenants, Lettings Consultants, internal teams and external providers.</li><li>Build strong working relationships across the wider business.</li><li>Work collaboratively with other departments to ensure a seamless operational process.</li><li>Communicate effectively with stakeholders to ensure transactions progress within agreed timescales.</li><li>Contribute to a positive and customer-focused team culture.</li></ul><h2>About You</h2><p>We're looking for an experienced <strong>Tenancy Progressor or property professional</strong> who understands the importance of delivering both a compliant and high-quality customer experience.</p><p>You'll be comfortable working in a fast-paced lettings environment and able to manage multiple tenancies at different stages of progression.</p><p>Ideally, you will have:</p><ul><li>Previous experience in tenancy progression, lettings administration or a similar property role.</li><li>Strong knowledge of UK tenancy legislation and compliance requirements.</li><li>Excellent customer service and tenant engagement skills.</li><li>Strong written and verbal communication skills.</li><li>Excellent attention to detail and organisational abilities.</li><li>The ability to manage competing priorities and work to deadlines.</li><li>A proactive approach to problem-solving.</li><li>Confidence communicating with tenants, colleagues and external stakeholders.</li><li>The ability to identify potential issues and take ownership of resolving them.</li><li>A strong understanding of the importance of compliance, accuracy and customer experience.</li><li>Up-to-date knowledge of the <strong>Renters' Rights Act 2025</strong> would be highly advantageous.</li></ul><h2>Why Consider This Opportunity?</h2><p>This is a great opportunity for an experienced property professional to join a growing organisation where you'll play a key role in delivering an efficient and positive tenant journey.</p><p>The position offers the chance to work across the full tenancy progression process, develop your knowledge of legislation and compliance, and build strong relationships across the wider lettings and property operation.</p><p>If you're organised, commercially aware, customer-focused and enjoy working in a <strong>fast-paced lettings environment</strong>, this could be an excellent next step in your property career.</p><p> </p>

Tenancy Progressor

<h1>Community Host</h1><p><strong>Location:</strong> Cambridge<br /><strong>Salary:</strong> £30,000 per annum<br /><strong>Hours:</strong> 40 hours per week | Monday-Saturday shift pattern<br /><br /></p><h2>The Opportunity</h2><p>Are you a natural people person who takes pride in creating exceptional experiences?</p><p>We're looking for a <strong>Community Host</strong> to become the welcoming face of a vibrant residential community in Cambridge. This is a fantastic opportunity for someone with a background in <strong>hospitality, residential property, customer service, front of house or a similar people-focused environment</strong> who enjoys being at the heart of a busy community.</p><p>As Community Host, you'll be one of the most visible and important members of the on-site team. You'll be the person residents know they can turn to, the friendly face welcoming new residents into their homes, and the first point of contact for visitors and prospective residents.</p><p>It's a varied, hands-on role where no two days are the same. You'll combine outstanding customer service with community engagement, front-of-house operations, property support and leasing activity.</p><p>Most importantly, we're looking for someone who genuinely cares about people and takes ownership. Someone who doesn't simply pass an issue on, but sees it through to a successful resolution.</p><h2>What You'll Be Doing</h2><h3>Creating an Exceptional Resident Experience</h3><ul><li>Be the first point of contact for residents, visitors, contractors and guests, providing a warm, professional and welcoming experience.</li><li>Manage the front desk, telephone and site inbox, responding to enquiries quickly and effectively.</li><li>Take ownership of resident queries, concerns and complaints, keeping people updated and ensuring issues are resolved.</li><li>Manage visitor and contractor access, keys and fobs in line with site procedures.</li><li>Oversee deliveries and parcel management.</li></ul><h3>Supporting the Resident Journey</h3><ul><li>Help deliver a seamless move-in experience, ensuring homes, keys, access and welcome packs are ready for new residents.</li><li>Make new residents feel genuinely welcomed and confident from day one.</li><li>Support move-outs and help ensure residents leave with a positive final impression.</li></ul><h3>Supporting Leasing &amp; New Residents</h3><ul><li>Be a friendly and knowledgeable first point of contact for prospective residents.</li><li>Respond to enquiries via phone, email and the property management system.</li><li>Arrange and conduct property viewings, creating an engaging experience that reflects the quality of the community.</li><li>Support the leasing process by following up enquiries and viewings promptly.</li><li>Maintain accurate records and ensure resident and prospect information is kept up to date.</li><li>Support Right to Rent checks and relevant documentation in line with company procedures.</li></ul><h3>Building Community</h3><ul><li>Help bring the community to life through events, activities and resident engagement.</li><li>Support the planning, set-up and hosting of community events.</li><li>Encourage residents to get involved and help support resident-led initiatives.</li><li>Manage amenity bookings and ensure shared spaces are presented beautifully and ready for residents to enjoy.</li></ul><h3>Keeping the Community Running Smoothly</h3><ul><li>Carry out regular checks of communal areas, amenities and front-of-house spaces.</li><li>Maintain high standards of presentation, cleanliness and safety.</li><li>Monitor building systems, CCTV and alarms during shifts and escalate issues appropriately.</li><li>Log maintenance issues, liaise with contractors and follow problems through to completion.</li><li>Assist with practical, day-to-day tasks and unexpected issues when required.</li><li>Follow Health &amp; Safety procedures and ensure incidents are recorded correctly.</li><li>Provide clear shift handovers to ensure a consistent experience for residents.</li></ul><h2>What We're Looking For</h2><p>We're interested in meeting people who are <strong>naturally welcoming, highly organised and genuinely passionate about customer experience</strong>.</p><p>You'll ideally have:</p><ul><li>Previous experience in a customer-facing, front-of-house, hospitality, residential or service-led role.</li><li>Excellent communication skills and the confidence to interact with a wide range of people.</li><li>A highly organised approach and strong attention to detail.</li><li>The ability to manage multiple priorities without losing sight of the customer.</li><li>A proactive, hands-on attitude and the confidence to work independently.</li><li>A strong sense of ownership - you'll be someone who sees things through rather than simply passing them on.</li><li>A genuine interest in hospitality, community and creating great resident experiences.</li><li>Confidence using everyday IT systems, including email, Word, Excel and Outlook.</li><li>Excellent written and spoken English.</li></ul><p>Experience with <strong>property viewings, leasing, sales, events or community programmes</strong> would be advantageous, but isn't essential.</p><h2>Why This Role?</h2><p>This is more than a traditional front-of-house position.</p><p>You'll have the opportunity to become a <strong>key part of a community</strong>, building relationships with residents, helping create memorable experiences and playing a genuine role in how people experience their home.</p><p>You'll be joining a friendly, down-to-earth team that believes renting should feel <strong>easy, welcoming and well looked after</strong>. The environment is fast-moving and varied, so it's ideal for someone who enjoys being busy, meeting people and making a visible difference every day.</p><h2> </h2><h2> </h2><h3> </h3>

Front of House 

<h1>Maintenance Operative</h1><p><strong>Location:</strong> Cambridge<br /><strong>Salary:</strong> £32,000 + 20% Bonus<br /><strong>Hours:</strong> Full-time | 40 hours per week | Monday to Friday (with flexibility to support business needs)</p><h2>The Opportunity</h2><p>We are recruiting on behalf of a leading Build to Rent (BTR) operator for a Maintenance Operative to join a thriving residential community in Cambridge.</p><p>This is a fantastic opportunity for a multi-skilled maintenance professional who enjoys working in a customer-focused environment and takes pride in delivering high standards. You'll play a key role in ensuring residents enjoy a safe, well-maintained and welcoming place to call home.</p><p>Working closely with the Facilities Manager and wider site team, you'll be responsible for planned and reactive maintenance, preparing apartments for new residents, supporting statutory compliance and helping maintain exceptional communal spaces.</p><p>No two days are the same, making this an ideal role for someone who enjoys variety, problem-solving and providing excellent customer service alongside their technical skills.</p><h2>Key Responsibilities</h2><h3>Planned &amp; Reactive Maintenance</h3><ul><li><p>Complete planned preventative maintenance (PPM) in line with statutory requirements.</p></li><li><p>Carry out compliance checks including fire safety, water hygiene, electrical and other building systems.</p></li><li><p>Respond promptly to reactive maintenance requests, aiming for first-time fixes wherever possible.</p></li><li><p>Undertake a range of maintenance works including:</p><ul><li><p>Painting &amp; decorating</p></li><li><p>Basic plumbing</p></li><li><p>Minor joinery</p></li><li><p>Plastering</p></li><li><p>General building repairs</p></li></ul></li><li><p>Conduct routine inspections of apartments, communal areas and resident amenities, identifying issues before they become problems.</p></li></ul><h3>Apartment Turnarounds</h3><ul><li><p>Prepare apartments to an exceptional standard for new residents.</p></li><li><p>Complete make-ready works between tenancies within agreed turnaround times.</p></li><li><p>Assist with furniture assembly, movement and inventory where required.</p></li></ul><h3>Health &amp; Safety &amp; Compliance</h3><ul><li><p>Ensure all maintenance activities are completed safely and in accordance with current legislation.</p></li><li><p>Maintain accurate maintenance and compliance records using CAFM/property management systems.</p></li><li><p>Support the Facilities Manager with risk assessments, statutory compliance and site inspections.</p></li><li><p>Report hazards and ensure remedial works are completed promptly.</p></li></ul><h3>Resident Experience</h3><ul><li><p>Deliver a professional, friendly and customer-focused service during every resident interaction.</p></li><li><p>Communicate clearly with residents regarding maintenance appointments and ongoing works.</p></li><li><p>Take ownership of maintenance issues through to completion, ensuring residents remain informed throughout.</p></li></ul><h3>Site Presentation</h3><ul><li><p>Help maintain high presentation standards across all communal areas and resident amenities.</p></li><li><p>Support with the setup and maintenance of amenity spaces for resident events.</p></li><li><p>Identify and report cleanliness or maintenance issues across the development.</p></li></ul><h3>Stock &amp; Contractor Management</h3><ul><li><p>Assist in managing maintenance stock, tools and consumables.</p></li><li><p>Accurately record completed works and materials used.</p></li><li><p>Build positive working relationships with contractors and suppliers while ensuring work is completed to a high standard.</p></li></ul><h3>General Duties</h3><ul><li><p>Provide clear handovers between colleagues where required.</p></li><li><p>Support additional maintenance projects across the development.</p></li><li><p>Maintain confidentiality and professionalism at all times.</p></li><li><p>Act as a positive ambassador for the development and contribute to creating an outstanding resident experience.</p></li></ul><h2>About You</h2><p>We're looking for someone who is practical, proactive and passionate about delivering exceptional standards.</p><h3>Essential</h3><ul><li><p>Previous experience as a Maintenance Operative, Fabric Technician, Handyperson or Multi-Trader.</p></li><li><p>Multi-skilled experience across several trades, including painting &amp; decorating, plumbing, joinery, plastering or general maintenance.</p></li><li><p>Good understanding of planned preventative maintenance and Health &amp; Safety legislation.</p></li><li><p>Excellent communication and customer service skills.</p></li><li><p>Able to work independently and manage your own workload.</p></li><li><p>Strong attention to detail with a proactive approach to problem-solving.</p></li><li><p>Comfortable using maintenance management or CAFM systems.</p></li><li><p>Good written and spoken English.</p></li></ul><h3>Desirable</h3><ul><li><p>Experience within Build to Rent (BTR), PBSA, residential property, hotels or hospitality.</p></li><li><p>Relevant trade qualification (NVQ Level 2/3 or equivalent).</p></li><li><p>Experience using systems such as Yardi, FixFlo or other CAFM/property management platforms.</p></li></ul><h2>What's on Offer</h2><ul><li><p>Salary of <strong>£32,000</strong></p></li><li><p>Discretionary bonus</p></li><li><p>Monday to Friday working pattern</p></li><li><p>Opportunity to join a growing Build to Rent operator</p></li><li><p>Supportive team environment</p></li><li><p>Ongoing training and career development</p></li><li><p>The chance to work within one of the UK's fastest-growing residential sectors</p></li></ul><p>If you're a hands-on maintenance professional looking to progress your career within the Build to Rent sector, we'd love to hear from you.</p>

Maintenance Operative 

<p>Role: Community Host</p><p>Salary £30K </p><p>Location: Cambridge </p><p>Hours: Shift pattern, Monday to Saturday, 40 hours per week</p><p><strong>Join a Groundbreaking Rental Revolution as a Community Host!</strong></p><p>Step into an exciting opportunity to be part of the single-family rental community, redefining what it means to rent. They are creating vibrant, sustainable neighborhoods designed for living, working, and thriving - all with a focus on long-term community and well-being.</p><p><strong>Your Role:</strong><br />As the Community Host for their flagship development, you'll be the heartbeat of the community, delivering exceptional customer service, fostering connections, and creating unforgettable experiences. You'll lead community initiatives, manage day-to-day operations, and ensure residents feel truly at home.</p><p><strong>What You'll Do:</strong></p><ul><li>Welcome residents and visitors with warmth, managing the front desk with professionalism.</li><li>Organize and oversee community events, bringing people together to build connections.</li><li>Support leasing strategies, ensuring high occupancy and resident satisfaction.</li><li>Manage social media accounts, showcasing the best of the community.</li><li>Ensure communal areas are pristine, safe, and inviting through regular inspections.</li><li>Handle administrative tasks, resident queries, and tenancy documentation.</li><li>Collaborate with the team to drive innovation and enhance resident experiences.</li></ul><p><strong>Who You Are:</strong></p><ul><li>A people-person with a passion for hospitality and community building.</li><li>Organized, detail-oriented, and proactive with strong communication skills.</li><li>Experienced in front-of-house or customer-facing roles (1-2 years).</li><li>Tech-savvy, with proficiency in MS Office and social media management.</li><li>Flexible and adaptable, ready to work varied shifts, including weekends and evenings.</li></ul><p><strong>Why Join Them?</strong><br />Be part of a fast-growing, forward-thinking organization that values creativity, innovation, and making a difference. You'll help shape a community where renting isn't just a temporary option - it's a lifestyle.</p><p>Ready to redefine renting and create something extraordinary? Apply now and make it happen!</p><p> </p>

Community Host 

<p> </p><p> </p><h1>Junior Property Manager</h1><p><strong>£30,000 + Bonus | Hybrid Working (1 Day WFH) | Monday-Friday, 9:00am-5:30pm Location: Reading</strong></p><p>An exciting opportunity has arisen for a Junior Property Manager to join a growing Build to Rent platform specialising in high-quality residential homes across the UK.</p><p>This is an ideal role for someone looking to develop their career within property management, maintenance operations, or the Build to Rent sector. You will work closely with operational teams, contractors, and residents to ensure properties are maintained to a high standard and residents receive an exceptional service.</p><h2>The Role</h2><p>As a Junior Property Manager, you will support the day-to-day delivery of maintenance operations across a portfolio of residential properties. You'll be responsible for coordinating repairs, managing contractor relationships, supporting void management processes, and ensuring maintenance issues are resolved efficiently.</p><p>This is a fantastic opportunity to gain hands-on experience within a fast-growing business while receiving ongoing support and development.</p><h2>Key Responsibilities</h2><h3>Maintenance Coordination</h3><ul><li><p>Coordinate reactive and planned maintenance works.</p></li><li><p>Manage resident enquiries and maintenance requests.</p></li><li><p>Communicate with residents regarding repair progress and resolutions.</p></li><li><p>Liaise with contractors and field teams to ensure works are completed on time and to a high standard.</p></li><li><p>Monitor maintenance performance and follow up on outstanding issues.</p></li></ul><h3>Void &amp; Turnaround Management</h3><ul><li><p>Support the coordination of property turnarounds and void periods.</p></li><li><p>Arrange and manage pre-move-out and void inspections.</p></li><li><p>Ensure properties are ready for occupation in line with company standards and service levels.</p></li></ul><h3>Contractor &amp; Supplier Management</h3><ul><li><p>Build strong relationships with contractors and suppliers.</p></li><li><p>Monitor contractor performance and escalate issues where required.</p></li><li><p>Support procurement activities and help ensure value for money.</p></li></ul><h3>Reporting &amp; Administration</h3><ul><li><p>Maintain accurate property and maintenance records.</p></li><li><p>Assist with reporting on maintenance activity and contractor performance.</p></li><li><p>Use data and systems to identify trends and opportunities for improvement.</p></li></ul><h2>About You</h2><p>We're looking for someone who is organised, customer-focused, and eager to build a career within residential property management.</p><h3>Requirements</h3><ul><li><p>Experience within residential property, maintenance coordination, customer service, or a related field.</p></li><li><p>Build to Rent or residential property experience is advantageous.</p></li><li><p>Strong organisational and administrative skills.</p></li><li><p>Excellent communication and customer service abilities.</p></li><li><p>Ability to manage multiple priorities in a fast-paced environment.</p></li><li><p>Comfortable using systems, data, and reporting tools.</p></li><li><p>Positive, proactive, and keen to learn.</p></li><li><p>Interest in pursuing professional qualifications such as ARLA is desirable.</p></li></ul><h2>What's on Offer?</h2><ul><li><p>££28,000 - £30,000 basic salary</p></li><li><p>Bonus scheme</p></li><li><p>Hybrid working (1 day from home)</p></li><li><p>Monday-Friday working pattern</p></li><li><p>Ongoing training and career development</p></li><li><p>Opportunity to join a growing and ambitious residential platform</p></li></ul>

Junior Property Manager 

<h1>Facilities Management Coordinator</h1><p><strong>Location:</strong> London<br /><strong>Salary:</strong> <strong>£35,000-£40,000 per annum</strong> (depending on experience)</p><h2>About the Role</h2><p>We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service.</p><p>Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation.</p><h2>Key Responsibilities</h2><ul><li><p>Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works.</p></li><li><p>Raise, allocate and monitor work orders through CAFM systems.</p></li><li><p>Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved.</p></li><li><p>Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders.</p></li><li><p>Support the mobilisation of new contracts and properties where required.</p></li><li><p>Maintain accurate records of statutory compliance, certification and maintenance documentation.</p></li><li><p>Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date.</p></li><li><p>Monitor health and safety compliance, including contractor RAMS and statutory inspections.</p></li><li><p>Produce reports on maintenance performance, contractor KPIs and outstanding actions.</p></li><li><p>Raise purchase orders, process invoices and assist with budget tracking.</p></li><li><p>Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service.</p></li><li><p>Provide administrative and operational support to the wider Facilities Management team.</p></li></ul><h2>About You</h2><ul><li><p>Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role.</p></li><li><p>Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management.</p></li><li><p>Strong organisational skills with the ability to manage multiple priorities.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Experience using CAFM or property management systems.</p></li><li><p>Good understanding of planned and reactive maintenance processes.</p></li><li><p>Proficient in Microsoft Office, particularly Excel, Outlook and Word.</p></li><li><p>Knowledge of health and safety and statutory compliance is desirable.</p></li><li><p>A proactive, detail-oriented approach with excellent problem-solving skills.</p></li></ul><h2>Benefits</h2><ul><li><p>Salary of <strong>£35,000-£40,000</strong> per annum.</p></li><li><p>Company pension.</p></li><li><p>Ongoing training and professional development.</p></li><li><p>Opportunities for career progression.</p></li><li><p>Collaborative and supportive team environment.</p></li><li><p>Exposure to a diverse property portfolio.</p></li></ul>

Facilities coordinator 

<h1> </h1><p>£28,000 basic salary plus a £4,000 car allowance, 10% annual discretionary bonus, and additional monthly and quarterly bonus of up to £450 per quarter. The role is 37.5 hours per week, including working 2 in 4 Saturdays with a day off in lieu, plus one late start/late finish each week (11am-7pm).</p><h3>The Opportunity</h3><p>I'm currently working with a well-established, private equity-backed residential property business operating within the <strong>Build-to-Rent and Single-Family Housing sector</strong>. The business has an exciting growth strategy in place and is continuing to expand its portfolio across the UK.</p><p>As part of this continued growth, they are looking to appoint a <strong>Viewings &amp; Inventory Associate</strong> to join their Resident Services team in the Midlands.</p><p>This is a customer-facing role suited to someone with experience across <strong>residential lettings, property management, estate agency or resident services</strong>, who enjoys working directly with customers and taking ownership of the resident journey from viewing through to move-in and beyond.</p><h3>The Role</h3><p>Reporting into the <strong>Head of Resident Services</strong>, you will play a key role in attracting and securing new residents, delivering excellent customer service and ensuring properties are prepared and presented to a high standard.</p><p>You will be responsible for conducting viewings, supporting new residents through the lettings process, completing inventories and check-ins, and helping to maintain strong resident retention across the portfolio.</p><p>The role would suit someone who is <strong>organised, commercially minded, personable and confident dealing with customers</strong>, with the ability to work independently and manage multiple priorities.</p><h3>Key Responsibilities</h3><ul><li><p>Conduct physical property viewings with a strong focus on converting enquiries into new lets.</p></li><li><p>Record virtual viewings of vacant properties where required.</p></li><li><p>Explain the lettings process, financial obligations and tenancy requirements to prospective residents.</p></li><li><p>Complete detailed property inventories, check-ins and check-outs, including meter readings.</p></li><li><p>Manage holding deposit payments and support the reservation process.</p></li><li><p>Complete check-out inspections and reports, identifying any works required.</p></li><li><p>Coordinate contractors and tradespeople where maintenance or remedial works are required.</p></li><li><p>Demonstrate properties and key facilities to new residents as part of the move-in process.</p></li><li><p>Maintain accurate electronic and manual property records.</p></li><li><p>Keep the lettings/property management CRM fully updated.</p></li><li><p>Support resident retention by identifying potential issues and opportunities to extend tenancies.</p></li><li><p>Identify and escalate anti-social behaviour or resident issues where appropriate.</p></li><li><p>Build positive relationships with residents, local authorities, community groups and other relevant stakeholders.</p></li><li><p>Ensure all activity is carried out in line with relevant legislation, regulation and company procedures.</p></li><li><p>Take ownership of the performance and success of the properties within your portfolio.</p></li></ul><h3>What We're Looking For</h3><p>The ideal candidate will have experience within <strong>residential property, lettings, estate agency, property management or a similar customer-facing environment</strong>.</p><p>You'll need to be:</p><ul><li><p>Highly organised with excellent attention to detail.</p></li><li><p>Confident and personable when dealing with residents and members of the public.</p></li><li><p>Commercially aware, with the ability to sell the benefits of a property and convert viewings into lets.</p></li><li><p>A strong communicator with excellent interpersonal skills.</p></li><li><p>Comfortable managing difficult or complex situations.</p></li><li><p>Able to prioritise a busy workload and meet deadlines.</p></li><li><p>Target-driven and motivated by delivering strong results.</p></li><li><p>Confident working independently while also being a strong team player.</p></li><li><p>Proactive, accountable and willing to take ownership.</p></li><li><p>Flexible and adaptable to the needs of the business.</p></li><li><p>Customer-focused with a genuine interest in delivering a positive resident experience.</p></li><li><p>Confident using IT systems and able to quickly learn property management/CRM software.</p></li></ul><h3>Essential Requirements</h3><ul><li><p>Previous experience within <strong>residential property, lettings, estate agency, property management or a similar environment</strong>.</p></li><li><p>Good understanding of relevant residential legislation, regulations and best practice.</p></li><li><p>Full UK driving licence.</p></li><li><p>Access to your own vehicle, with mileage expenses paid.</p></li><li><p>Strong IT and administrative skills.</p></li></ul><h3>Working Pattern</h3><p>The role will require some flexibility to support residents and accommodate property viewings, including:</p><ul><li><p>One late evening per week.</p></li><li><p>One weekend day per month.</p></li><li><p>Flexibility around check-ins, viewings and operational requirements.</p></li></ul><h3>Why Consider This Opportunity?</h3><p>This is a great opportunity to join a <strong>growing BTR/Single-Family Housing business</strong> at an exciting stage of its development. You'll have genuine responsibility for the resident journey and will play an important role in the performance and success of the properties you look after.</p><p>If you're currently working in <strong>residential lettings, property management, estate agency, BTR, PRS or Single-Family Housing</strong> and are looking for your next opportunity, I'd be keen to hear from you.</p><p> </p>

Leasing Associate 

<p><strong>Job Title:</strong> Office Manager<br /><strong>Location:</strong> Regent Street, West London - (<strong>1 Day at Reading office)</strong><br /><strong>Schedule:</strong> Monday - Friday 9-5:30pm</p><p><strong>Salary: £40K + Bonus</strong></p><p><strong>Job Description:</strong></p><p>I'm currently seeking an experienced and proactive Office Manager to join a real estate team in West London (Oxford Circus) . The ideal candidate will be responsible for ensuring the smooth operation of the office environment and supporting our employees. This role involves a variety of administrative tasks, requiring excellent organisational skills and attention to detail.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Employee On boarding and HR:</strong><ul><li>Assist in on boarding new employees.</li><li>Maintain employee records and ensure HR compliance.</li><li>Handle employee inquiries on HR matters.</li></ul></li><li><strong>Office Management:</strong><ul><li>Manage office supplies, equipment, and mail distribution.</li><li>Develop and implement office policies and procedures.</li><li>Maintain a clean and organised work space.</li><li>Manage office supply inventory and order as needed.</li><li>Coordinate office equipment purchases and maintenance.</li></ul></li><li><strong>Administrative Support:</strong><ul><li>Coordinate schedules and meetings for executives and team members.</li><li>Answer calls and assist visitors.</li><li>Plan team-building activities and company events.</li><li>Arrange logistics for conferences and off-site events.</li><li>Coordinate employee travel arrangements.</li><li>Assist in developing and managing the office budget.</li></ul></li><li><strong>Health and Safety:</strong><ul><li>Ensure compliance with health and safety regulations.</li><li>Implement safety measures in the office.</li></ul></li><li><strong>Miscellaneous:</strong><ul><li>Handle miscellaneous administrative tasks.</li><li>Adapt to changing office needs and assist with special projects.</li></ul></li></ul><p><strong>Qualifications:</strong></p><ul><li>Proven experience as an Office Manager or in a similar administrative role.</li><li>Strong organisational and time management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in office software (e.g., MS Office).</li><li>Knowledge of HR practices and compliance is a plus.</li><li>Ability to handle multiple tasks and prioritise effectively.</li><li>Attention to detail and problem-solving skills.</li><li>Ability to adapt to a dynamic work environment.</li></ul><p>If this sounds like something you would be interested in and have the necessary experience required, then feel free to apply. Alternatively, if you would like to know more information about the position then contact Jonathan Catt at deverellsmith for a more in-depth chat.<strong> </strong> </p><p><strong><em>We work as one</em></strong> <br /><em>The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.</em> </p>

Office Manager

<h1>Viewings &amp; Inventory Associate - Midlands</h1><p>£28,000 basic salary plus a £4,000 car allowance, 10% annual discretionary bonus, and additional monthly and quarterly bonus of up to £450 per quarter. The role is 37.5 hours per week, including working 2 in 4 Saturdays with a day off in lieu, plus one late start/late finish each week (11am-7pm).</p><h3>The Opportunity</h3><p>I'm currently working with a well-established, private equity-backed residential property business operating within the <strong>Build-to-Rent and Single-Family Housing sector</strong>. The business has an exciting growth strategy in place and is continuing to expand its portfolio across the UK.</p><p>As part of this continued growth, they are looking to appoint a <strong>Viewings &amp; Inventory Associate</strong> to join their Resident Services team in the Midlands.</p><p>This is a customer-facing role suited to someone with experience across <strong>residential lettings, property management, estate agency or resident services</strong>, who enjoys working directly with customers and taking ownership of the resident journey from viewing through to move-in and beyond.</p><h3>The Role</h3><p>Reporting into the <strong>Head of Resident Services</strong>, you will play a key role in attracting and securing new residents, delivering excellent customer service and ensuring properties are prepared and presented to a high standard.</p><p>You will be responsible for conducting viewings, supporting new residents through the lettings process, completing inventories and check-ins, and helping to maintain strong resident retention across the portfolio.</p><p>The role would suit someone who is <strong>organised, commercially minded, personable and confident dealing with customers</strong>, with the ability to work independently and manage multiple priorities.</p><h3>Key Responsibilities</h3><ul><li><p>Conduct physical property viewings with a strong focus on converting enquiries into new lets.</p></li><li><p>Record virtual viewings of vacant properties where required.</p></li><li><p>Explain the lettings process, financial obligations and tenancy requirements to prospective residents.</p></li><li><p>Complete detailed property inventories, check-ins and check-outs, including meter readings.</p></li><li><p>Manage holding deposit payments and support the reservation process.</p></li><li><p>Complete check-out inspections and reports, identifying any works required.</p></li><li><p>Coordinate contractors and tradespeople where maintenance or remedial works are required.</p></li><li><p>Demonstrate properties and key facilities to new residents as part of the move-in process.</p></li><li><p>Maintain accurate electronic and manual property records.</p></li><li><p>Keep the lettings/property management CRM fully updated.</p></li><li><p>Support resident retention by identifying potential issues and opportunities to extend tenancies.</p></li><li><p>Identify and escalate anti-social behaviour or resident issues where appropriate.</p></li><li><p>Build positive relationships with residents, local authorities, community groups and other relevant stakeholders.</p></li><li><p>Ensure all activity is carried out in line with relevant legislation, regulation and company procedures.</p></li><li><p>Take ownership of the performance and success of the properties within your portfolio.</p></li></ul><h3>What We're Looking For</h3><p>The ideal candidate will have experience within <strong>residential property, lettings, estate agency, property management or a similar customer-facing environment</strong>.</p><p>You'll need to be:</p><ul><li><p>Highly organised with excellent attention to detail.</p></li><li><p>Confident and personable when dealing with residents and members of the public.</p></li><li><p>Commercially aware, with the ability to sell the benefits of a property and convert viewings into lets.</p></li><li><p>A strong communicator with excellent interpersonal skills.</p></li><li><p>Comfortable managing difficult or complex situations.</p></li><li><p>Able to prioritise a busy workload and meet deadlines.</p></li><li><p>Target-driven and motivated by delivering strong results.</p></li><li><p>Confident working independently while also being a strong team player.</p></li><li><p>Proactive, accountable and willing to take ownership.</p></li><li><p>Flexible and adaptable to the needs of the business.</p></li><li><p>Customer-focused with a genuine interest in delivering a positive resident experience.</p></li><li><p>Confident using IT systems and able to quickly learn property management/CRM software.</p></li></ul><h3>Essential Requirements</h3><ul><li><p>Previous experience within <strong>residential property, lettings, estate agency, property management or a similar environment</strong>.</p></li><li><p>Good understanding of relevant residential legislation, regulations and best practice.</p></li><li><p>Full UK driving licence.</p></li><li><p>Access to your own vehicle, with mileage expenses paid.</p></li><li><p>Strong IT and administrative skills.</p></li></ul><h3>Working Pattern</h3><p>The role will require some flexibility to support residents and accommodate property viewings, including:</p><ul><li><p>One late evening per week.</p></li><li><p>One weekend day per month.</p></li><li><p>Flexibility around check-ins, viewings and operational requirements.</p></li></ul><h3>Why Consider This Opportunity?</h3><p>This is a great opportunity to join a <strong>growing BTR/Single-Family Housing business</strong> at an exciting stage of its development. You'll have genuine responsibility for the resident journey and will play an important role in the performance and success of the properties you look after.</p><p>If you're currently working in <strong>residential lettings, property management, estate agency, BTR, PRS or Single-Family Housing</strong> and are looking for your next opportunity, I'd be keen to hear from you.</p><p> </p>

Viewings & Inventory Associate

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Jonathan Catt

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