Jonathan Catt

Senior Recruitment Consultant - Living 

Handyman / Multitrader £35,000 + Bonus | Monday-Friday, 8:00am-4:30pm Company Van + Tools ProvidedWe are seeking an experienced Handyman/Multitrader to maintain a portfolio of residential properties. This mobile role is ideal for someone who is confident working independently and has a broad range of maintenance and repair skills.Key Responsibilities:<ul><li>Carrying out general repairs and maintenance across multiple properties</li><li>Basic plumbing, carpentry, painting, decorating, and minor electrical tasks</li><li>Lone working across various sites - must be comfortable managing your own schedule</li><li>Responding to maintenance requests promptly and professionally</li><li>Ensuring all work is completed to a high standard</li></ul>Requirements:<ul><li>Proven handyman or multitrade experience</li><li>Comfortable and confident working alone</li><li>Full, clean UK driving licence</li><li>Strong communication and problem-solving skills</li><li>Self-motivated with excellent time management</li></ul>What We Offer:<ul><li>£35,000 salary plus performance-based bonus</li><li>Monday-Friday hours (8:00am-4:30pm)</li><li>Company van and tools provided</li><li>Friendly and supportive team environment</li></ul>

Mobile Handyman 

Operations Manager - ReadingSalary: £55,000<h3>Role Overview</h3>An exciting opportunity for an experienced Operations Manager to oversee the day-to-day operations of a premium commercial property development in Reading.The successful candidate will work alongside the General Manager and wider building management team, ensuring the building and all workspaces are clean, safe, secure and maintained to the highest standards.They will be responsible for managing service partners, maintaining strong occupier relationships and delivering an exceptional customer experience.<h3>Key Responsibilities</h3><ul><li>Oversee the delivery of all building services, ensuring high operational standards are maintained.</li><li>Manage and monitor service partners, contractors and SLAs.</li><li>Build and maintain strong relationships with occupiers, clients and stakeholders.</li><li>Assist with service charge budgets, purchase orders and financial reporting.</li><li>Lead property inspections, reporting and compliance documentation.</li><li>Coordinate office and retail occupier move-ins and move-outs.</li><li>Manage health and safety, fire safety, emergency procedures and building compliance.</li><li>Oversee contractor permits, RAMS and access arrangements.</li><li>Support occupier engagement, onboarding and customer satisfaction initiatives.</li><li>Drive environmental, sustainability and ESG initiatives.</li><li>Coordinate waste management, recycling and building accreditations.</li><li>Support building events, marketing initiatives and occupier communications.</li></ul><h3>About You</h3><ul><li>Minimum 7 years' industry experience.</li><li>Must have previous commercial property experience.</li><li>Experience operating within commercial office or mixed-use developments.</li><li>Strong understanding of facilities management and building operations.</li><li>IOSH qualification.</li><li>Membership of IWFM or another recognised professional body desirable.</li><li>Familiarity with CAFM systems and occupier portals.</li><li>Understanding of commercial service charges and RICS guidelines.</li><li>Knowledge of building accreditations such as BREEAM, WELL and WiredScore.</li></ul><h3>Key Personal Competencies</h3><ul><li>Excellent communication and relationship-building skills.</li><li>Strong leadership and people management abilities.</li><li>Customer-focused with a passion for delivering exceptional service.</li><li>Highly organised with strong attention to detail.</li><li>Proactive approach to problem-solving and decision-making.</li><li>Ability to manage multiple priorities and take ownership.</li><li>Strong commercial awareness and accountability.</li><li>Ability to handle confidential information professionally.</li></ul>

Commerical Operations Manager

<h3>1. Role Purpose &amp; Overview</h3>Reporting to the Head of Property Management, the Portfolio Property Manager is accountable for the strategic and operational management of a complex, high-profile mixed-use portfolio. The role acts as a senior client and occupier relationship lead, ensuring excellent service delivery, robust financial and statutory governance, effective leadership of multidisciplinary teams and continuous improvement that protects income, manages risk and supports long-term asset value.This role is office-based. Normal working hours are 9:00am to 5:30pm, Monday to Friday, with one hour for lunch.<h3>2. Key Responsibilities</h3><ul><li>Act as a senior point of contact for clients, occupiers and key stakeholders, building trusted relationships and providing clear, commercially focused advice.</li><li>Lead best-in-class property management services across a complex mixed-use portfolio, in accordance with leases, management agreements, client objectives and industry best practice.</li><li>Take ownership of portfolio performance, service standards, KPIs, risk reporting and agreed management plans.</li><li>Provide leadership, direction and support to property managers, building-management teams and external partners, including setting objectives, monitoring performance, coaching and developing colleagues.</li><li>Coordinate Facilities Management, Health &amp; Safety, Security, Property Accounting, Asset Management, Leasing, HR and other specialist teams to deliver integrated portfolio outcomes.</li><li>Maintain oversight of statutory and regulatory compliance, ensuring issues are addressed promptly, risks are escalated appropriately and accurate assurance information is available to clients and senior management.</li><li>Lead the preparation and review of annual service-charge and residential operating budgets, cash-flow forecasts, year-end reconciliations and associated occupier communications in line with RICS guidance and client requirements.</li><li>Monitor operating and capital expenditure against approved budgets, challenge variances and identify efficiencies without compromising compliance, service quality or asset performance.</li><li>Ensure accurate, timely billing and collection of rent, service charge, utilities and other sums due, working with Property Accounting and Credit Control to achieve collection targets and resolve aged debt.</li><li>Oversee lease administration, tenancy data, insurance requirements, legal notices, tenant applications, lease events and property records, ensuring systems remain complete and current.</li><li>Prepare and present concise, accurate client reports, recommendations, asset plans and management information, translating operational and financial data into clear decisions and actions.</li><li>Chair internal asset and property-management meetings, ensuring decisions, minutes and actions are recorded and progressed within agreed timescales.</li><li>Identify and deliver opportunities to improve customer experience, occupier engagement, placemaking, operational efficiency, sustainability and long-term asset value.</li><li>Lead or oversee property mobilisations and demobilisations, ensuring effective due diligence, handover, risk control and continuity of service.</li><li>Support business growth by identifying additional service opportunities, contributing to proposals and presentations and representing the organisation professionally in the market.</li><li>Drive continuous improvement through systems, data, benchmarking and lessons learned, maintaining strong controls and high-quality output across the team.</li><li>Contribute to annual asset business plans, quarterly asset reviews and strategic initiatives, providing property-management insight and recommendations.</li><li>Participate in residential management and the on-call rota where required.</li><li>Comply with the organisation's Integrated Management Systems, including ISO 9001 Quality Management and ISO 45001 Occupational Health &amp; Safety Management.</li></ul><h3>3. Knowledge, Experience and Skills Required</h3>Knowledge<ul><li>Degree-level education or equivalent relevant professional experience, preferably in property or real estate.</li><li>MRICS qualification preferred, with substantial post-qualification experience.</li><li>In-depth knowledge of commercial and residential property management, landlord and tenant matters and relevant UK legislation.</li><li>Strong working knowledge of RICS professional standards and guidance relating to service charges, client money and property management.</li></ul>Experience<ul><li>Significant property-management experience, including responsibility for complex, high-profile or mixed-use assets and demanding client mandates.</li><li>Proven experience managing senior client and occupier relationships and advising on operational, financial, compliance and lease-related matters.</li><li>Demonstrable ownership of service-charge budgets, financial performance, arrears, management reporting and risk controls.</li><li>Experience leading multidisciplinary teams, managing performance and developing colleagues.</li><li>Experience of property mobilisation, business planning, continuous improvement and delivery against KPIs.</li><li>Evidence of identifying value-enhancing initiatives, additional services or business-development opportunities is desirable.</li></ul>Skills<ul><li>Strong leadership and people-management capability, with confidence to set direction, delegate effectively and hold others accountable.</li><li>Excellent relationship-building, communication, presentation, negotiation and influencing skills.</li><li>Commercially astute, with strong financial, analytical and problem-solving capability and sound professional judgement.</li><li>Able to translate complex property, financial and compliance matters into concise recommendations for senior decision-makers.</li><li>Highly organised and self-sufficient, able to prioritise competing demands, manage deadlines and maintain attention to detail.</li><li>Collaborative and customer-focused, able to lead across organisational boundaries and manage multiple internal and external parties.</li><li>Proactive, adaptable and improvement-focused, with confidence using property systems and management data to drive performance.</li><li>Able to travel to and inspect managed properties and access operational areas, subject to reasonable adjustments where required.</li></ul><h3>4. Key Relationships and Stakeholders</h3><ul><li>Head of Property Management, Director of Operations, asset managers and relevant ownership representatives.</li><li>Occupiers, residents and occupier or resident representative groups.</li><li>Senior leadership team.</li><li>Property Accounting, Facilities Management, Health &amp; Safety, Security, Leasing, Legal, HR and other central functions.</li><li>On-site property and building-management teams.</li><li>Professional advisers, contractors, statutory authorities and other external partners.</li></ul>

Portfolio Manager

<h1>Commercial Property Manager</h1>Location: London Salary: £55,000-£65,000 depending on experience Working Pattern: Hybrid - typically 2 days in the office and 3 days from homeI'm currently working with a property consultancy looking to appoint a Commercial Property Manager to join its growing property management team.The successful candidate will take responsibility for a portfolio of 36 commercial retail units, acting on behalf of predominantly institutional investors, alongside a charity client.This is a varied, client-facing position covering the full spectrum of commercial property management, with responsibility for the day-to-day operation of the portfolio, financial performance, landlord and tenant matters and supporting the wider asset management strategy.<h3>Key Responsibilities</h3><ul><li>Take ownership of the day-to-day management of a portfolio of commercial retail properties.</li><li>Build and maintain strong relationships with landlords, tenants, occupiers and key stakeholders.</li><li>Manage commercial leases, including assignments, alterations, change of use applications and lease breaches.</li><li>Oversee lease events, including rent reviews, lease renewals, re-gears and expiries.</li><li>Manage commercial rent arrears and implement appropriate recovery strategies.</li><li>Prepare and oversee service charge budgets, expenditure and year-end reconciliations.</li><li>Ensure service charge management is compliant with the RICS Service Charge Code.</li><li>Monitor property expenditure, budgets and financial performance, providing regular reporting to clients.</li><li>Oversee planned and reactive maintenance, contractors and external consultants.</li><li>Manage dilapidations processes, including schedules, negotiations and settlements.</li><li>Conduct regular property inspections, identifying maintenance, compliance and asset improvement requirements.</li><li>Ensure properties meet relevant statutory, health and safety and insurance requirements.</li><li>Work closely with solicitors, insurers, brokers and other professional advisers where required.</li><li>Identify opportunities to improve asset performance and contribute to the continued growth of the property management offering.</li></ul><h3>About You</h3><ul><li>Experience working within commercial property management, ideally managing retail or mixed-use assets.</li><li>MRICS qualified, although candidates actively working towards their qualification through the Commercial Property pathway will also be considered.</li><li>Strong understanding of commercial leases and landlord and tenant legislation.</li><li>Experience managing lease events, including rent reviews, renewals and re-gears.</li><li>Good knowledge of service charge management and the RICS Service Charge Code.</li><li>Confident managing commercial arrears, financial reporting and budgets.</li><li>Experience managing client relationships, ideally with institutional investors.</li><li>Strong communication, organisation and negotiation skills.</li><li>Commercially minded, proactive and comfortable taking ownership of a portfolio.</li></ul><h3>What's on Offer?</h3><ul><li>Salary of £55,000-£65,000 depending on experience.</li><li>Hybrid working, typically 2 days in the office and 3 days from home.</li><li>Travel between sites covered through expenses.</li><li>The opportunity to manage an established commercial portfolio.</li><li>Exposure to institutional investors and a varied client base.</li><li>The opportunity to contribute to the growth of an expanding property management service line.</li></ul>If you're a Commercial Property Manager looking for your next opportunity, I'd be keen to have a confidential conversation.

Commercial Property Manager

<h1>Resident Experience Coordinator</h1>Hours: Monday-Friday 9-5:30pm 1 day working from home Location: Reading Salary: £32,000 About the RoleWe are looking for a customer-focused and organised Resident Experience Coordinator to support residents throughout their tenancy, delivering a high standard of service from move-in through to move-out.Acting as a key point of contact for residents, you will manage enquiries, oversee tenancy administration, handle complaints, support legal processes and maintain accurate records. You will work closely with internal teams and external stakeholders to ensure resident matters are dealt with efficiently, professionally and in line with relevant legislation and company procedures.The successful candidate will have experience in customer service, residential property, lettings, housing or a similar operational environment, with excellent communication skills, strong attention to detail and the ability to manage a busy workload.<h2>Key Responsibilities</h2><h3>Resident Services &amp; Communication</h3><ul><li>Act as a key point of contact for residents, providing a professional and customer-focused service.</li><li>Manage enquiries via phone, email and internal systems, ensuring responses meet agreed service standards.</li><li>Maintain accurate records of resident interactions and tenancy information.</li><li>Provide proactive updates regarding tenancy matters, maintenance and general services.</li><li>Support residents with property-related services and technology where required.</li></ul><h3>Resident Lifecycle Management</h3><ul><li>Support the resident journey from move-in through to move-out.</li><li>Coordinate onboarding, tenancy changes, inspections and tenancy termination processes.</li><li>Ensure resident and property records are accurate and up to date.</li><li>Contribute to initiatives that improve resident satisfaction and retention.</li></ul><h3>Arrears, Notices &amp; Legal Administration</h3><ul><li>Support the management of rent arrears in line with company procedures.</li><li>Prepare and administer tenancy notices and legal documentation.</li><li>Liaise with legal representativ</li></ul>

Resident Experience Coordinator 

<h1>Property Coordinator</h1>Hours: Monday-Friday 9-5:30pm - 1 Day working from homeLocation: Reading Salary: £32,000<h2>About the Role</h2>We are looking for a proactive and organised Property Coordinator to support the day-to-day management and maintenance of a residential portfolio of high-quality, new-build family rental homes.The role will focus on coordinating maintenance, managing contractors, supporting property compliance, arranging inspections and overseeing void properties to ensure homes are safe, well maintained and ready for new residents.Working closely with residents, contractors and internal teams, you will help deliver an excellent customer experience while ensuring maintenance issues are resolved efficiently and operational standards are consistently met.The successful candidate will have experience in property management, maintenance coordination, facilities management or a similar customer-focused environment, with strong organisational skills and the ability to manage multiple priorities.<h2>Key Responsibilities</h2><h3>Maintenance &amp; Contractor Management</h3><ul><li>Coordinate reactive, planned and preventative maintenance across the portfolio.</li><li>Manage maintenance requests from initial report through to completion.</li><li>Liaise with contractors to monitor performance, quality, response times and value for money.</li><li>Schedule works, obtain quotations and ensure agreed service levels are met.</li><li>Keep residents informed about repairs, appointments and progress.</li><li>Escalate urgent or high-risk property issues where required.</li></ul><h3>Property Compliance</h3><ul><li>Support statutory and regulatory compliance across the portfolio.</li><li>Monitor key compliance requirements, including gas, electrical, EPC, alarm and water hygiene obligations.</li><li>Maintain accurate compliance records and documentation.</li><li>Identify and escalate potential risks, supporting audits and corrective actions.</li></ul><h3>Inspections &amp; Property Standards</h3><ul><li>Coordinate move-in, move-out, mid-tenancy and void inspections.</li><li>Monitor property standards and arrange remedial works where necessary.</li><li>Support defect management and warranty processes.</li><li>Help maintain the quality and presentation of homes across the portfolio.</li></ul><h3>Void &amp; Turnaround Management</h3><ul><li>Coordinate vacant properties from the end of a tenancy through to reoccupation.</li><li>Manage contractor schedules to minimise void periods and ensure homes are ready for new residents.</li><li>Arrange cleaning, repairs, landscaping and utility requirements.</li><li>Work closely with Lettings teams to ensure smooth and efficient handovers.</li></ul><h3>Resident Services</h3><ul><li>Build positive relationships with residents and deliver excellent customer service.</li><li>Respond to property-related enquiries within agreed service standards.</li><li>Support the resolution of property issues and resident complaints.</li><li>Maintain accurate records of resident communications and interactions.</li></ul><h3>Administration &amp; Reporting</h3><ul><li>Maintain accurate property, contractor and maintenance records.</li><li>Raise purchase orders, process invoices and support operational audits.</li><li>Produce reports and monitor maintenance and compliance performance.</li><li>Support budgeting, cost control and continuous improvement initiatives.</li><li>Work collaboratively with Operations, Lettings, Finance, Compliance and external contractors.</li></ul><h2>Key Performance Indicators</h2><ul><li>Maintenance completion within agreed service levels.</li><li>Property compliance performance.</li><li>Void turnaround times.</li><li>Contractor performance and accountability.</li><li>Resident satisfaction.</li><li>Accuracy of administration and record keeping.</li><li>Completion of inspections and follow-up actions.</li><li>Timely and accurate reporting.</li><li>Proactive identification and resolution of property issues.</li></ul><h2>Skills &amp; Experience</h2><h3>Essential</h3><ul><li>Experience in property management, maintenance coordination, facilities management, housing or a similar customer-focused environment.</li><li>Strong organisational, administrative and communication skills.</li><li>Experience working with contractors and external suppliers.</li><li>Ability to manage competing priorities and meet deadlines.</li><li>Strong problem-solving skills and attention to detail.</li><li>Proficiency in Microsoft Office and property management systems.</li><li>Ability to work independently and take ownership of responsibilities.</li><li>Willingness to travel when required.</li></ul><h3>Desirable</h3><ul><li>Experience within Build to Rent (BTR), single-family housing, lettings or residential property management.</li><li>Knowledge of residential property compliance requirements.</li><li>Understanding of property maintenance and repairs.</li><li>ARLA, Propertymark, IOSH or a similar professional qualification.</li><li>Experience managing voids, property defects or refurbishment projects.</li></ul><h2>The Opportunity</h2>This is an excellent opportunity to join a growing residential rental business, playing a key role in maintaining property standards, coordinating day-to-day operations and delivering a positive experience for residents.

Property Coordinator

<h1>Resident Experience Manager</h1>Hours: Monday-Friday 9-5:30pm - 1 day working from home Salary: £40K plus bonusLocation: Reading <h2>About the Role</h2>We are looking for a Resident Experience Manager to lead the day-to-day operations of the Resident Services function, ensuring an excellent experience for residents throughout their tenancy.You will lead and develop the Resident Services team, overseeing service delivery, performance management, resident communications, complaints, deposit administration, legal processes and resident retention initiatives.The successful candidate will be highly organised, resilient and confident managing a team in a fast-paced Build to Rent (BTR), residential property, student accommodation, hospitality or customer service environment.This is an opportunity to take ownership of resident services, drive continuous improvement and help deliver a consistently high standard of customer care.<h2>Key Responsibilities</h2><h3>Team Leadership &amp; Performance</h3><ul><li>Lead, motivate and develop the Resident Services team to deliver exceptional customer service.</li><li>Run weekly team meetings to communicate priorities, service updates and performance expectations.</li><li>Hold regular one-to-one meetings, providing coaching, support and constructive feedback.</li><li>Monitor workloads, productivity and service levels to ensure operational efficiency.</li><li>Identify training needs and support the ongoing development of team members.</li><li>Build a positive, collaborative and resident-focused team culture.</li></ul><h3>Resident Experience &amp; Customer Service</h3><ul><li>Champion a resident-first approach across all interactions and touchpoints.</li><li>Ensure resident enquiries are handled professionally, efficiently and within agreed service standards.</li><li>Oversee inbox management, ensuring enquiries are prioritised and resolved promptly.</li><li>Drive resident satisfaction initiatives and identify opportunities to improve service delivery.</li><li>Monitor online reviews and resident feedback to improve the overall customer experience.</li><li>Analyse satisfaction metrics and feedback to identify trends and implement improvements.</li></ul><h3>Complaints Management</h3><ul><li>Take ownership of escalated complaints from initial receipt through to resolution.</li><li>Ensure complaints are managed fairly, professionally and within agreed timeframes.</li><li>Identify recurring issues and implement improvements to prevent repeat complaints.</li><li>Prepare complaint analysis and reports for senior management.</li></ul><h3>Deposit Management &amp; Move-Outs</h3><ul><li>Oversee the end-of-tenancy and move-out process, ensuring a smooth resident experience.</li><li>Ensure deposit returns and deductions are assessed fairly and processed accurately within required timescales.</li><li>Review supporting evidence and approve deposit deduction recommendations where required.</li><li>Monitor move-out performance and identify opportunities to improve processes and reduce resident churn.</li></ul><h3>Resident Retention &amp; Churn Management</h3><ul><li>Support initiatives designed to improve resident retention and reduce avoidable move-outs.</li><li>Analyse termination trends and resident feedback to understand the reasons behind departures.</li><li>Work with internal teams to develop and implement retention strategies.</li><li>Ensure residents receive consistent support throughout the notice and move-out process.</li></ul><h3>Legal &amp; Compliance</h3><ul><li>Oversee legal processes relating to tenancy management and resident matters.</li><li>Ensure legal notices, tenancy documentation and resident communications comply with relevant legislation and company policies.</li><li>Support legal case preparation and liaise with external legal partners where required.</li><li>Monitor compliance throughout the resident lifecycle and identify potential risks.</li></ul><h3>Reporting &amp; Operational Management</h3><ul><li>Produce regular operational reports for the Property Operations team and senior management.</li><li>Monitor key performance indicators, including:<ul><li>Resident satisfaction</li><li>Complaint volumes and resolution times</li><li>Deposit return performance</li><li>Resident churn and retention rates</li><li>Team productivity and service levels</li></ul></li><li>Escalate significant incidents, risks and emerging trends.</li><li>Support continuous improvement initiatives and operational efficiencies.</li></ul><h3>Stakeholder Management</h3><ul><li>Work closely with Property Management, Lettings, Tenancy Progression, Maintenance and wider operational teams.</li><li>Ensure a consistent, joined-up approach to resident service delivery.</li><li>Escalate complex resident issues and recommend appropriate solutions.</li></ul><h2>Skills &amp; Experience</h2><h3>Essential</h3><ul><li>Previous experience managing a customer-focused operational team.</li><li>Experience within BTR, residential property, student accommodation, hospitality or a similar service-led environment.</li><li>Excellent customer service and communication skills.</li><li>Proven experience managing complex complaints and customer escalations.</li><li>Strong understanding of tenancy management, including move-outs and deposit administration.</li><li>Excellent organisational and time management skills, with the ability to manage competing priorities.</li><li>Strong analytical, problem-solving and decision-making abilities.</li><li>Ability to work under pressure and meet deadlines.</li><li>Experience managing performance, coaching and developing team members.</li><li>Proficiency in Microsoft Office and CRM systems.</li><li>Excellent attention to detail and a strong understanding of compliance.</li></ul><h3>Desirable</h3><ul><li>Understanding of UK tenancy legislation.</li><li>ARLA qualification, or willingness to work towards one.</li><li>Experience within single-family housing or Build to Rent.</li><li>Experience leading change and implementing service improvements.</li></ul><h2>Personal Attributes</h2><ul><li>Passionate about delivering an excellent resident experience.</li><li>Positive, resilient and adaptable.</li><li>Calm under pressure, with sound decision-making skills.</li><li>Proactive, practical and solutions-focused.</li><li>Confident leader who can motivate and develop a team.</li><li>Collaborative, accountable and committed to continuous improvement.</li><li>Highly organised with a professional approach.</li></ul><h2>The Opportunity</h2>This role is central to delivering an excellent resident experience while maintaining operational efficiency, strong compliance and high levels of resident satisfaction within a growing residential rental business.

Resident Experience Manager 

<h1>Portfolio Property Manager - Mixed-Use Portfolio</h1>Location: London Salary: Up to £70,000- £75,000 + bonus Working pattern: Office-based, Monday to FridayI'm currently recruiting for a Portfolio Property Manager to join a leading property management business, overseeing a complex, high-profile mixed-use portfolio.This is a senior opportunity for an experienced property management professional with a strong background in client relationships, financial management and compliance, alongside the ability to lead teams and deliver excellent service across a diverse portfolio of assets.<h3>Key Responsibilities</h3><ul><li>Oversee the strategic and operational management of a complex mixed-use property portfolio.</li><li>Act as a senior point of contact for clients, occupiers and key stakeholders, building strong relationships and providing commercially focused advice.</li><li>Take ownership of portfolio performance, service standards, KPIs and risk management.</li><li>Lead, support and develop property managers and on-site building management teams.</li><li>Manage service charge budgets, operating expenditure, cash-flow forecasts, financial reporting and arrears.</li><li>Ensure properties meet relevant statutory, regulatory, health and safety requirements and RICS guidance.</li><li>Work closely with facilities management, asset management, finance, leasing and other specialist teams.</li><li>Oversee lease administration, insurance requirements, property records and tenancy-related matters.</li><li>Prepare and present client reports, management information and recommendations to support decision-making.</li><li>Identify opportunities to improve operational efficiency, occupier experience and long-term asset value.</li><li>Oversee property mobilisations, contribute to business planning and drive continuous improvement.</li><li>Support client retention and business development through high-quality service delivery.</li></ul><h3>About You</h3><ul><li>Significant experience in property management, ideally across a complex mixed-use portfolio incorporating residential and commercial assets.</li><li>Proven experience managing senior client relationships and delivering against demanding client expectations.</li><li>Strong knowledge of service charge budgets, financial management, lease administration and property compliance.</li><li>Experience leading teams and coordinating multiple internal departments and external partners.</li><li>Commercially astute, with excellent analytical, organisational and problem-solving skills.</li><li>Strong communication, presentation and stakeholder management capabilities.</li><li>A relevant property qualification, with MRICS preferred.</li></ul><h3>The Opportunity</h3>Offering a salary of up to £70,000 plus bonus, this is an excellent opportunity for an established Senior Property Manager or Portfolio Property Manager looking to take the next step in their career and oversee a high-profile, mixed-use portfolio.If you have the relevant experience and would be interested in hearing more, please get in touch for a confidential discussion.

Portfolio Property Manager

<h1>Marketing Manager - PBSA</h1>Location: Shoreditch, London Salary: Up to £50,000 DOE Working Pattern: 4 days in the office, 1 day working from homeI'm currently recruiting for a Marketing Manager on behalf of a growing purpose-built student accommodation (PBSA) operator in London.This is an exciting opportunity to take ownership of the marketing strategy across a growing portfolio of student accommodation properties, driving occupancy, increasing brand awareness and maximising booking conversions.The successful candidate will play a key role in developing and delivering multi-channel marketing campaigns, managing digital performance and ensuring a consistent brand experience across all properties.<h2>Key Responsibilities</h2>Marketing Strategy &amp; Campaigns<ul><li>Develop and deliver annual marketing plans aligned with occupancy and revenue targets across the portfolio.</li><li>Plan and execute campaigns around the student booking cycle, including early-bird offers, rebookers, referrals, group bookings and summer stays.</li><li>Monitor campaign performance and optimise activity to maximise enquiries, bookings and return on investment.</li><li>Support marketing strategies for new property launches and pre-opening activity.</li></ul>Brand, Content &amp; Communications<ul><li>Maintain brand consistency while showcasing the individual identity of each property.</li><li>Oversee content across social media channels, including Instagram, TikTok and YouTube, alongside photography, video and virtual tours.</li><li>Manage photo and video shoots, working with external suppliers from initial briefing through to final delivery.</li><li>Develop marketing collateral for students, parents, universities, agents and other partners.</li><li>Work with PR partners to increase brand awareness, media coverage and online visibility.</li></ul>Digital Marketing &amp; Acquisition<ul><li>Manage paid search, paid social, SEO and emerging generative engine optimisation (GEO) activity.</li><li>Oversee relationships with external digital marketing and SEO agencies.</li><li>Drive enquiry generation and improve conversion rates across all marketing channels.</li><li>Support international student acquisition through relevant digital platforms and agent networks.</li></ul>Website, CRM &amp; Customer Journey<ul><li>Take ownership of the website and landing pages, ensuring content is accurate, engaging and optimised for conversion.</li><li>Manage CRM and lifecycle marketing activity through HubSpot or a similar platform, including email campaigns, automated workflows and WhatsApp communications.</li><li>Maintain accurate lead data and ensure enquiries are effectively routed to on-site sales teams.</li><li>Develop customer communications covering enquiries, bookings, onboarding, resident feedback and promotional campaigns.</li><li>Manage external listings across agent networks and affiliate platforms.</li></ul>Resident Experience &amp; Reputation<ul><li>Support on-site teams in maintaining high presentation standards across show flats and marketing spaces.</li><li>Work with property and community teams to promote resident events and ensure activity aligns with the brand.</li><li>Develop campaigns to encourage resident reviews and improve ratings across Google and relevant student accommodation platforms.</li><li>Manage resident feedback initiatives and use insights to improve the customer experience.</li></ul>Reporting, Budgets &amp; Market Insight<ul><li>Monitor competitor activity and market trends, providing regular insight to senior leadership.</li><li>Track key marketing metrics, including enquiries, conversion rates, cost per booking and occupancy performance.</li><li>Manage central and property-level marketing budgets, reporting expenditure against plan and supporting forecasting.</li><li>Manage agencies, freelancers and suppliers, ensuring delivery against agreed budgets, deadlines and performance targets.</li><li>Use customer feedback and market intelligence to inform marketing, pricing and product decisions.</li></ul><h2>About You</h2>Essential Experience<ul><li>At least five years' experience delivering multi-channel marketing campaigns against commercial, revenue or occupancy targets.</li><li>Strong hands-on experience across digital marketing, paid media, SEO, website management and content creation.</li><li>Experience managing CRM platforms, including email marketing and automated customer journeys.</li><li>A data-driven approach, with the ability to analyse campaign performance, measure ROI and manage budgets effectively.</li><li>Proven experience managing external agencies, suppliers and internal stakeholders.</li><li>Strong organisational skills, with the ability to prioritise competing deadlines and take ownership of projects.</li><li>Excellent attention to detail and a strong understanding of brand positioning and customer experience.</li><li>A proactive, collaborative and solutions-focused approach.</li></ul>Desirable Experience<ul><li>Background in real estate, hospitality, build-to-rent (BTR) or purpose-built student accommodation (PBSA).</li><li>Experience in international student marketing or working with student recruitment agents.</li><li>Involvement in launching new developments, venues or products.</li><li>Familiarity with WordPress, Canva and basic video editing.</li></ul><h2>Additional Information</h2><ul><li>Based at the operator's head office in Shoreditch, London.</li><li>One work-from-home day per week.</li><li>Flexibility to work additional hours where required by the needs of the business.</li></ul><h2>Interested?</h2>If you have a strong background in multi-channel marketing and are looking for an opportunity to make a real impact within a growing PBSA operator, please get in touch to discuss the role in more detail.To apply or find out more, contact me directly.

Marketing Manager - Student Accommodation 

<h3>Latest jobs by Jonathan Catt</h3>

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Jonathan Catt

Latest jobs by Jonathan Catt

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