Jonathan Catt

Senior Recruitment Consultant - Living 

<p><strong>Job Title:</strong> Office Manager<br /><strong>Location:</strong> Reading - (2 Days in London office Oxford Circus, travel paid)<br /><strong>Schedule:</strong> Monday - Friday 9-5:30pm</p><p><strong>Salary: £35K + Bonus</strong></p><p><strong>Job Description:</strong></p><p>I'm currently seeking an experienced and proactive Office Manager to join a real estate team in West London (Oxford Circus) . The ideal candidate will be responsible for ensuring the smooth operation of the office environment and supporting our employees. This role involves a variety of administrative tasks, requiring excellent organisational skills and attention to detail.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Employee On boarding and HR:</strong><ul><li>Assist in on boarding new employees.</li><li>Maintain employee records and ensure HR compliance.</li><li>Handle employee inquiries on HR matters.</li></ul></li><li><strong>Office Management:</strong><ul><li>Manage office supplies, equipment, and mail distribution.</li><li>Develop and implement office policies and procedures.</li><li>Maintain a clean and organised work space.</li><li>Manage office supply inventory and order as needed.</li><li>Coordinate office equipment purchases and maintenance.</li></ul></li><li><strong>Administrative Support:</strong><ul><li>Coordinate schedules and meetings for executives and team members.</li><li>Answer calls and assist visitors.</li><li>Plan team-building activities and company events.</li><li>Arrange logistics for conferences and off-site events.</li><li>Coordinate employee travel arrangements.</li><li>Assist in developing and managing the office budget.</li></ul></li><li><strong>Health and Safety:</strong><ul><li>Ensure compliance with health and safety regulations.</li><li>Implement safety measures in the office.</li></ul></li><li><strong>Miscellaneous:</strong><ul><li>Handle miscellaneous administrative tasks.</li><li>Adapt to changing office needs and assist with special projects.</li></ul></li></ul><p><strong>Qualifications:</strong></p><ul><li>Proven experience as an Office Manager or in a similar administrative role.</li><li>Strong organisational and time management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in office software (e.g., MS Office).</li><li>Knowledge of HR practices and compliance is a plus.</li><li>Ability to handle multiple tasks and prioritise effectively.</li><li>Attention to detail and problem-solving skills.</li><li>Ability to adapt to a dynamic work environment.</li></ul><p>If this sounds like something you would be interested in and have the necessary experience required, then feel free to apply. Alternatively, if you would like to know more information about the position then contact Jonathan Catt at deverellsmith for a more in-depth chat.<strong> </strong> </p><p><strong><em>We work as one</em></strong> <br /><em>The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.</em></p>

Office Manager

<p><strong>Job Title:</strong> Office Manager<br /><strong>Location:</strong> Regent Street, West London - (<strong>1 Day at Reading office)</strong><br /><strong>Schedule:</strong> Monday - Friday 9-5:30pm</p><p><strong>Salary: £40K + Bonus</strong></p><p><strong>Job Description:</strong></p><p>I'm currently seeking an experienced and proactive Office Manager to join a real estate team in West London (Oxford Circus) . The ideal candidate will be responsible for ensuring the smooth operation of the office environment and supporting our employees. This role involves a variety of administrative tasks, requiring excellent organisational skills and attention to detail.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Employee On boarding and HR:</strong><ul><li>Assist in on boarding new employees.</li><li>Maintain employee records and ensure HR compliance.</li><li>Handle employee inquiries on HR matters.</li></ul></li><li><strong>Office Management:</strong><ul><li>Manage office supplies, equipment, and mail distribution.</li><li>Develop and implement office policies and procedures.</li><li>Maintain a clean and organised work space.</li><li>Manage office supply inventory and order as needed.</li><li>Coordinate office equipment purchases and maintenance.</li></ul></li><li><strong>Administrative Support:</strong><ul><li>Coordinate schedules and meetings for executives and team members.</li><li>Answer calls and assist visitors.</li><li>Plan team-building activities and company events.</li><li>Arrange logistics for conferences and off-site events.</li><li>Coordinate employee travel arrangements.</li><li>Assist in developing and managing the office budget.</li></ul></li><li><strong>Health and Safety:</strong><ul><li>Ensure compliance with health and safety regulations.</li><li>Implement safety measures in the office.</li></ul></li><li><strong>Miscellaneous:</strong><ul><li>Handle miscellaneous administrative tasks.</li><li>Adapt to changing office needs and assist with special projects.</li></ul></li></ul><p><strong>Qualifications:</strong></p><ul><li>Proven experience as an Office Manager or in a similar administrative role.</li><li>Strong organisational and time management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in office software (e.g., MS Office).</li><li>Knowledge of HR practices and compliance is a plus.</li><li>Ability to handle multiple tasks and prioritise effectively.</li><li>Attention to detail and problem-solving skills.</li><li>Ability to adapt to a dynamic work environment.</li></ul><p>If this sounds like something you would be interested in and have the necessary experience required, then feel free to apply. Alternatively, if you would like to know more information about the position then contact Jonathan Catt at deverellsmith for a more in-depth chat.<strong> </strong> </p><p><strong><em>We work as one</em></strong> <br /><em>The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.</em> </p>

<h1>Maintenance Operative</h1><p><strong>Location:</strong> Cambridge<br /><strong>Salary:</strong> £32,000 + 20% Bonus<br /><strong>Hours:</strong> Full-time | 40 hours per week | Monday to Friday (with flexibility to support business needs)</p><h2>The Opportunity</h2><p>We are recruiting on behalf of a leading Build to Rent (BTR) operator for a Maintenance Operative to join a thriving residential community in Cambridge.</p><p>This is a fantastic opportunity for a multi-skilled maintenance professional who enjoys working in a customer-focused environment and takes pride in delivering high standards. You'll play a key role in ensuring residents enjoy a safe, well-maintained and welcoming place to call home.</p><p>Working closely with the Facilities Manager and wider site team, you'll be responsible for planned and reactive maintenance, preparing apartments for new residents, supporting statutory compliance and helping maintain exceptional communal spaces.</p><p>No two days are the same, making this an ideal role for someone who enjoys variety, problem-solving and providing excellent customer service alongside their technical skills.</p><h2>Key Responsibilities</h2><h3>Planned &amp; Reactive Maintenance</h3><ul><li><p>Complete planned preventative maintenance (PPM) in line with statutory requirements.</p></li><li><p>Carry out compliance checks including fire safety, water hygiene, electrical and other building systems.</p></li><li><p>Respond promptly to reactive maintenance requests, aiming for first-time fixes wherever possible.</p></li><li><p>Undertake a range of maintenance works including:</p><ul><li><p>Painting &amp; decorating</p></li><li><p>Basic plumbing</p></li><li><p>Minor joinery</p></li><li><p>Plastering</p></li><li><p>General building repairs</p></li></ul></li><li><p>Conduct routine inspections of apartments, communal areas and resident amenities, identifying issues before they become problems.</p></li></ul><h3>Apartment Turnarounds</h3><ul><li><p>Prepare apartments to an exceptional standard for new residents.</p></li><li><p>Complete make-ready works between tenancies within agreed turnaround times.</p></li><li><p>Assist with furniture assembly, movement and inventory where required.</p></li></ul><h3>Health &amp; Safety &amp; Compliance</h3><ul><li><p>Ensure all maintenance activities are completed safely and in accordance with current legislation.</p></li><li><p>Maintain accurate maintenance and compliance records using CAFM/property management systems.</p></li><li><p>Support the Facilities Manager with risk assessments, statutory compliance and site inspections.</p></li><li><p>Report hazards and ensure remedial works are completed promptly.</p></li></ul><h3>Resident Experience</h3><ul><li><p>Deliver a professional, friendly and customer-focused service during every resident interaction.</p></li><li><p>Communicate clearly with residents regarding maintenance appointments and ongoing works.</p></li><li><p>Take ownership of maintenance issues through to completion, ensuring residents remain informed throughout.</p></li></ul><h3>Site Presentation</h3><ul><li><p>Help maintain high presentation standards across all communal areas and resident amenities.</p></li><li><p>Support with the setup and maintenance of amenity spaces for resident events.</p></li><li><p>Identify and report cleanliness or maintenance issues across the development.</p></li></ul><h3>Stock &amp; Contractor Management</h3><ul><li><p>Assist in managing maintenance stock, tools and consumables.</p></li><li><p>Accurately record completed works and materials used.</p></li><li><p>Build positive working relationships with contractors and suppliers while ensuring work is completed to a high standard.</p></li></ul><h3>General Duties</h3><ul><li><p>Provide clear handovers between colleagues where required.</p></li><li><p>Support additional maintenance projects across the development.</p></li><li><p>Maintain confidentiality and professionalism at all times.</p></li><li><p>Act as a positive ambassador for the development and contribute to creating an outstanding resident experience.</p></li></ul><h2>About You</h2><p>We're looking for someone who is practical, proactive and passionate about delivering exceptional standards.</p><h3>Essential</h3><ul><li><p>Previous experience as a Maintenance Operative, Fabric Technician, Handyperson or Multi-Trader.</p></li><li><p>Multi-skilled experience across several trades, including painting &amp; decorating, plumbing, joinery, plastering or general maintenance.</p></li><li><p>Good understanding of planned preventative maintenance and Health &amp; Safety legislation.</p></li><li><p>Excellent communication and customer service skills.</p></li><li><p>Able to work independently and manage your own workload.</p></li><li><p>Strong attention to detail with a proactive approach to problem-solving.</p></li><li><p>Comfortable using maintenance management or CAFM systems.</p></li><li><p>Good written and spoken English.</p></li></ul><h3>Desirable</h3><ul><li><p>Experience within Build to Rent (BTR), PBSA, residential property, hotels or hospitality.</p></li><li><p>Relevant trade qualification (NVQ Level 2/3 or equivalent).</p></li><li><p>Experience using systems such as Yardi, FixFlo or other CAFM/property management platforms.</p></li></ul><h2>What's on Offer</h2><ul><li><p>Salary of <strong>£32,000</strong></p></li><li><p>Discretionary bonus</p></li><li><p>Monday to Friday working pattern</p></li><li><p>Opportunity to join a growing Build to Rent operator</p></li><li><p>Supportive team environment</p></li><li><p>Ongoing training and career development</p></li><li><p>The chance to work within one of the UK's fastest-growing residential sectors</p></li></ul><p>If you're a hands-on maintenance professional looking to progress your career within the Build to Rent sector, we'd love to hear from you.</p>

Maintenance Operative 

<h1>Facilities Management Coordinator</h1><p><strong>Location:</strong> London<br /><strong>Salary:</strong> <strong>£35,000-£40,000 per annum</strong> (depending on experience)</p><h2>About the Role</h2><p>We are seeking a proactive and organised Facilities Management Coordinator to support the day-to-day delivery of facilities management services across a diverse property portfolio. This is an excellent opportunity for someone with strong coordination skills and a passion for delivering high standards of building operations and customer service.</p><p>Working closely with the Facilities Managers, contractors and clients, you will ensure planned and reactive maintenance activities are completed efficiently while maintaining compliance with health and safety legislation.</p><h2>Key Responsibilities</h2><ul><li><p>Coordinate planned preventative maintenance (PPM) schedules and reactive maintenance works.</p></li><li><p>Raise, allocate and monitor work orders through CAFM systems.</p></li><li><p>Liaise with contractors to arrange attendance, monitor performance and ensure service level agreements are achieved.</p></li><li><p>Track maintenance requests from receipt through to completion, providing regular updates to clients and stakeholders.</p></li><li><p>Support the mobilisation of new contracts and properties where required.</p></li><li><p>Maintain accurate records of statutory compliance, certification and maintenance documentation.</p></li><li><p>Assist with contractor onboarding, ensuring all relevant documentation and insurances are up to date.</p></li><li><p>Monitor health and safety compliance, including contractor RAMS and statutory inspections.</p></li><li><p>Produce reports on maintenance performance, contractor KPIs and outstanding actions.</p></li><li><p>Raise purchase orders, process invoices and assist with budget tracking.</p></li><li><p>Build strong working relationships with clients, occupiers and contractors, delivering a high level of customer service.</p></li><li><p>Provide administrative and operational support to the wider Facilities Management team.</p></li></ul><h2>About You</h2><ul><li><p>Previous experience in a Facilities Coordinator, Facilities Administrator, Property Coordinator or similar facilities management role.</p></li><li><p>Experience within commercial property, residential, mixed-use developments, Build to Rent (BTR), PBSA, managing agents or facilities management.</p></li><li><p>Strong organisational skills with the ability to manage multiple priorities.</p></li><li><p>Excellent communication and stakeholder management skills.</p></li><li><p>Experience using CAFM or property management systems.</p></li><li><p>Good understanding of planned and reactive maintenance processes.</p></li><li><p>Proficient in Microsoft Office, particularly Excel, Outlook and Word.</p></li><li><p>Knowledge of health and safety and statutory compliance is desirable.</p></li><li><p>A proactive, detail-oriented approach with excellent problem-solving skills.</p></li></ul><h2>Benefits</h2><ul><li><p>Salary of <strong>£35,000-£40,000</strong> per annum.</p></li><li><p>Company pension.</p></li><li><p>Ongoing training and professional development.</p></li><li><p>Opportunities for career progression.</p></li><li><p>Collaborative and supportive team environment.</p></li><li><p>Exposure to a diverse property portfolio.</p></li></ul>

Facilities coordinator 

<h1>Block Manager</h1><p>Working Hours: Monday-Friday 09:00 -17:30 WFH 1 day a week</p><p>Salary: £50-£55K plus Bonus</p><p>Location: Reading</p><h2>Overview</h2><p class="isSelectedEnd">An exciting opportunity has arisen for an experienced <strong>Block Manager</strong> to join a growing residential property business within the Build to Rent (BTR) and Private Rented Sector (PRS).</p><p class="isSelectedEnd">This role is responsible for the day-to-day management of a portfolio of residential apartment buildings, ensuring they are safe, compliant, and maintained to the highest standards. You'll play a key role in overseeing building safety, managing service charge budgets, and working closely with internal teams, contractors, and external stakeholders to deliver an excellent resident experience.</p><p class="isSelectedEnd">Reporting to the Compliance Manager, this position would suit someone with strong block management experience, excellent knowledge of health and safety legislation, and a proactive approach to property management.</p><h2>Key Responsibilities</h2><ul><li>Manage the day-to-day operations of a portfolio of residential apartment buildings.</li><li>Ensure all buildings remain compliant with current health and safety legislation, including the Building Safety Act and Fire Safety legislation.</li><li>Carry out regular site inspections, identifying maintenance requirements, compliance issues and potential risks.</li><li>Maintain accurate compliance records, including fire, gas, electrical and statutory certification.</li><li>Manage external contractors, ensuring works are completed safely, on time, within budget and to the required standard.</li><li>Prepare and manage annual service charge budgets.</li><li>Monitor expenditure against budgets and identify opportunities for cost efficiencies.</li><li>Assist with the preparation and reconciliation of service charge accounts.</li><li>Build strong working relationships with internal departments, residents, contractors and external stakeholders.</li><li>Continuously review and improve operational processes and compliance procedures.</li><li>Line manage a Block Compliance Administrator, providing support and oversight of workload.</li><li>Participate in an out-of-hours emergency on-call rota.</li><li>Produce regular compliance and performance reports for senior management.</li><li>Support with additional operational and compliance projects as required.</li></ul><h2>About You</h2><p class="isSelectedEnd">You'll have previous experience managing residential apartment buildings and be confident overseeing compliance, contractor management and service charge budgets.</p><h3>Essential Skills &amp; Experience</h3><ul><li>Previous experience in residential block or property management.</li><li>Strong understanding of UK health and safety legislation, including the Building Safety Act and Fire Safety regulations.</li><li>Experience managing mid and high-rise residential buildings.</li><li>Knowledge of service charge budgeting and expenditure management.</li><li>Excellent organisational skills with the ability to manage multiple priorities.</li><li>Strong attention to detail and experience maintaining statutory compliance records.</li><li>Proven contractor management experience.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to identify risks and implement practical solutions.</li><li>Good working knowledge of Microsoft Office and property management software.</li><li>Professional, accountable and able to work independently.</li></ul><h3>Desirable</h3><ul><li>IOSH qualification (or equivalent).</li><li>Experience using Health &amp; Safety management platforms.</li></ul><h2>Personal Attributes</h2><ul><li>Proactive and solutions-focused.</li><li>Takes ownership and accountability.</li><li>Strong attention to detail.</li><li>Calm under pressure and able to prioritise effectively.</li><li>Collaborative with excellent relationship-building skills.</li><li>Confident decision-maker with a commercial mindset.</li><li>Passionate about continuous improvement and delivering high standards.</li></ul>

Block Manager

<h1>Lettings Manager</h1><p><strong>Location:</strong> London<br /><strong>Salary:</strong> Up to £45,000 + Discretionary Bonus</p><h2>The Opportunity</h2><p>I'm currently working with a well-established residential property business looking to appoint an experienced <strong>Lettings Manager</strong> to oversee the full tenancy lifecycle across a high-quality portfolio.</p><p>This is an excellent opportunity for someone with a strong background in lettings and property management who enjoys building lasting tenant relationships while ensuring properties are managed efficiently, compliantly, and to a high standard.</p><h2>Key Responsibilities</h2><h3>Pre-Tenancy</h3><ul><li><p>Manage property listings across marketing platforms and lettings portals.</p></li><li><p>Respond to enquiries via telephone, email, online platforms, and in person.</p></li><li><p>Arrange and conduct property viewings.</p></li><li><p>Negotiate tenancy offers within agreed commercial parameters.</p></li><li><p>Progress tenancies from offer through to completion.</p></li><li><p>Carry out referencing and Right to Rent checks.</p></li><li><p>Prepare tenancy documentation and agreements.</p></li><li><p>Collect and register tenancy deposits.</p></li><li><p>Issue welcome packs and all pre-tenancy documentation.</p></li><li><p>Maintain accurate records using property management software.</p></li></ul><h3>Tenancy Mobilisation</h3><ul><li><p>Coordinate move-ins, move-outs, and key management.</p></li><li><p>Complete pre-move-in property inspections.</p></li><li><p>Arrange professional cleaning and any required remedial works before occupation.</p></li><li><p>Coordinate inventory check-ins.</p></li><li><p>Ensure all tenancy documentation and deposits are finalised prior to move-in.</p></li></ul><h3>During the Tenancy</h3><ul><li><p>Build and maintain strong relationships with residents, delivering an excellent customer experience.</p></li><li><p>Conduct routine property inspections and prepare detailed reports with photographs.</p></li><li><p>Carry out rental reviews in line with current market conditions and legislation.</p></li><li><p>Negotiate rent increases where appropriate.</p></li><li><p>Keep tenancy records, financial information, and property data up to date.</p></li><li><p>Monitor rent payments and assist with arrears management.</p></li><li><p>Coordinate utility transfers and meter readings.</p></li><li><p>Act as the first point of contact for maintenance enquiries.</p></li><li><p>Liaise with the maintenance team and external contractors to ensure repairs are completed efficiently.</p></li><li><p>Coordinate specialist contractors where required.</p></li><li><p>Ensure all statutory compliance requirements remain up to date, including:</p><ul><li><p>EPCs</p></li><li><p>EICRs</p></li><li><p>PAT Testing</p></li><li><p>HIU servicing</p></li><li><p>HMO licensing (where applicable)</p></li><li><p>Current rental legislation</p></li></ul></li><li><p>Assist with insurance administration and claims.</p></li></ul><h3>End of Tenancy</h3><ul><li><p>Coordinate tenant check-outs and final inspections.</p></li><li><p>Arrange utility transfers and final meter readings.</p></li><li><p>Organise inventory check-outs.</p></li><li><p>Manage deposit returns and any deductions where appropriate.</p></li><li><p>Coordinate remedial works, cleaning, and maintenance to prepare properties for re-letting.</p></li></ul><h2>About You</h2><p>You'll ideally have:</p><ul><li><p>Previous experience in a Lettings Manager, Senior Lettings Negotiator, Property Manager, or similar role.</p></li><li><p>Strong knowledge of the residential lettings process from instruction through to tenancy end.</p></li><li><p>A good understanding of current lettings legislation, including Right to Rent and the Renters' Rights reforms.</p></li><li><p>Excellent customer service and relationship management skills.</p></li><li><p>Strong organisational skills with the ability to manage multiple priorities.</p></li><li><p>Experience using property management systems such as Qube, Reapit, Alto, MRI, or similar (desirable).</p></li><li><p>Excellent communication and negotiation skills.</p></li><li><p>A proactive approach with strong attention to detail.</p></li></ul><h2>What's on Offer</h2><ul><li><p>Salary up to <strong>£45,000</strong></p></li><li><p>Discretionary bonus</p></li><li><p>Opportunity to join a growing and supportive property business</p></li><li><p>A varied role with responsibility across the full tenant journey</p></li><li><p>Long-term career development within a professional residential team</p></li></ul><p> </p>

Lettings Manager 

<div><div><div>Job Title: Customer Contact Lead </div><div>Working Hours: Monday-Friday 9-5:30pm - 1 Day WFH</div><div>Salary: Competitive + Bonus + Benefits </div><div> </div><div>Are you passionate about leading high‑performing teams and delivering standout customer experiences? As our Customer Contact Team Manager, you'll lead the team at the very start of our resident journey-overseeing and developing our Lettings Coordinators to deliver a seamless, high‑quality end‑to‑end enquiries experience from first contact through to booking viewings. You'll be confident stepping in to handle enquiries yourself when needed, using real‑time performance data to balance workloads and keep KPIs on track, and coaching your team in a fast‑paced, sales‑driven environment to maximise conversion and support the successful letting of our homes across the UK.</div></div></div><div><div><ul><li>Proven experience in phone-based or contact centre sales environment.</li><li>3+ years' experience leading sales teams.</li><li>Strong background in sales with a track record of hitting/exceeding targets.</li><li>Preferred but not essential background in property, BTR or estate agency.</li><li>Energetic, hands-on leader who thrives in a fast-paced environment.</li><li>Excellent communication and interpersonal skills.</li><li>Data driven with the ability to analyse performance and spot improvements.</li><li>Tech-savvy and comfortable using CRM systems, reporting tools and new technology to manage performance and improve customer experience.</li><li>A dynamic and driven personality, with a strong zeal for the industry.</li></ul></div></div><div><div>Customer Service Leadership<ul><li>Champion a culture of exceptional customer service in a timely manner.</li><li>Lead by example in handling complex or sensitive resident interactions.</li><li>Ensure that all customer and resident's interactions with the business reflects Leaf's standards and values.  </li><li>Leadership and Team Performance</li><li>Manage, support and mentor a team of Lettings Coordinators responsible for the end-to-end new enquiries process. </li><li>Set clear KPIs and performance expectations, maintaining real-time oversight of activity, workloads and results to keep team on track. </li><li>Drive accountability through structured performance management, including monthly 1-1s, mid-year and annual reviews. </li><li>Build a high-performance team culture focused on results, development, engagement and recognition. </li></ul> <br />Coaching and Development<ul><li>Design and implement a coaching framework to improve enquiry handling, qualification, conversion, call quality and objection handling.</li><li>Ensure consistent coaching standards are applied across the team, using real‑time data and quality insights to target development effectively.</li><li>Deliver structured training programmes for onboarding and ongoing development.</li></ul><br />Commercial Ownership<ul><li>Own viewing booking targets and enquiry to viewing conversion rate.</li><li>Drive performance across inbound and outbound channels.</li><li>Partner with Lettings Consultants to maximise viewing to application conversion rate.</li><li>Ensure both volume and quality of opportunities meet agreed benchmarks.</li></ul><br />Data Analysis &amp; Service Improvement<ul><li>Use data and insights to monitor service delivery and identify areas for improvement.</li><li>Analyse trends in leads and report rental pricing feedback.</li><li>Implement improvements to processes, tools and ways of working to increase efficiency, compliance and resident satisfaction.</li><li>Be a leader across the business for AI usage in resident interaction and enquiry management.</li></ul></div></div>

Customer Contact Lead 

<h1>Maintenance Supervisor</h1><p class="isSelectedEnd"><strong>Location:</strong> Canary Wharf <br /><strong>Salary:</strong> £41,200 + Bonus <br /><strong>Hours:</strong> 37.5 hours per week | 5 days out of 7 (including weekends and bank holidays on a rota basis)</p><h2>About the Company</h2><p class="isSelectedEnd">Our client is a leading owner and operator of premium residential communities across Central London. They are recognised for delivering exceptional customer experiences, high-quality accommodation and industry-leading operational standards.</p><p class="isSelectedEnd">With an expanding portfolio and significant investment in new developments, this is an exciting opportunity to join a growing business that values innovation, sustainability and career development.</p><h2>The Role</h2><p class="isSelectedEnd">We are seeking an experienced <strong>Maintenance Supervisor</strong> to support the day-to-day maintenance operations of a large residential community.</p><p class="isSelectedEnd">This is a hands-on leadership role where you will oversee maintenance activities, support a team of Maintenance Operatives and work closely with the Maintenance Manager to ensure the building is safe, compliant and maintained to an exceptional standard.</p><p class="isSelectedEnd">You'll play a key role in delivering an outstanding resident experience by ensuring maintenance issues are resolved efficiently while maintaining excellent health and safety and compliance standards.</p><h2>Key Responsibilities</h2><h3>Maintenance Operations</h3><ul><li>Support the daily operation of the maintenance department across the development.</li><li>Allocate and prioritise Planned Preventative Maintenance (PPM), reactive maintenance and lifecycle works.</li><li>Ensure apartments, communal areas and building infrastructure are maintained to the highest standard.</li><li>Support apartment turnaround programmes to ensure homes are ready for occupation.</li><li>Assist the Maintenance Manager and provide leadership during periods of absence.</li></ul><h3>Team Leadership</h3><ul><li>Supervise, support and motivate a team of Maintenance Operatives.</li><li>Allocate workloads and monitor performance to ensure high standards are consistently achieved.</li><li>Provide coaching, guidance and on-the-job training to develop team capability.</li><li>Promote a positive, proactive and customer-focused culture.</li></ul><h3>Compliance &amp; Health &amp; Safety</h3><ul><li>Support statutory compliance across the development.</li><li>Assist with Risk Assessments and Method Statements (RAMS).</li><li>Support Legionella management and other compliance programmes.</li><li>Ensure maintenance records are accurately maintained using CAFM systems.</li><li>Assist with internal and external audits and ensure remedial actions are completed.</li><li>Monitor contractor performance and ensure works are carried out safely and in accordance with company standards.</li></ul><h3>Resident &amp; Contractor Management</h3><ul><li>Build strong relationships with residents, contractors and internal teams.</li><li>Respond promptly to maintenance queries and ensure excellent customer service is delivered.</li><li>Work collaboratively with operational and front-of-house teams to create a seamless resident experience.</li><li>Drive continuous improvements in service delivery and resident satisfaction.</li></ul><h2>About You</h2><p class="isSelectedEnd">To be successful, you'll have:</p><ul><li>Previous experience supervising a maintenance team within a residential, hospitality or facilities management environment.</li><li>Strong knowledge of planned and reactive building maintenance.</li><li>Experience managing contractors and statutory compliance.</li><li>Good understanding of Health &amp; Safety legislation and maintenance best practice.</li><li>Experience using CAFM or similar maintenance management systems.</li><li>Excellent organisational, communication and leadership skills.</li><li>A proactive, hands-on approach with the ability to prioritise a busy workload.</li></ul><h3>Ideal Experience</h3><p class="isSelectedEnd">Candidates with experience in the following sectors are highly desirable:</p><ul><li><strong>Purpose-Built Student Accommodation (PBSA)</strong></li><li><strong>Build-to-Rent (BTR)</strong></li><li><strong>Co-living</strong></li><li><strong>High-rise residential developments</strong></li><li>Large-scale residential or mixed-use developments</li></ul><p class="isSelectedEnd">We would also welcome applications from candidates working within hotels, facilities management, residential property management or similar customer-focused environments with responsibility for maintaining large, occupied buildings.</p><h2>Benefits</h2><ul><li>Competitive salary</li><li>10% discretionary annual bonus</li><li>28 days annual leave plus a volunteering day</li><li>Enhanced pension contribution</li><li>Health Cash Plan</li><li>Life Assurance</li><li>Employee Assistance Programme</li><li>Training and career development opportunities</li><li>Retail discounts</li><li>Discounted gym membership</li><li>Cycle to Work Scheme</li><li>Travel Loan</li><li>Enhanced family leave</li><li>Long service awards</li><li>Uniform provided</li></ul><h2>Apply</h2><p class="isSelectedEnd">This is an excellent opportunity to join a market-leading residential operator offering genuine career progression, a supportive team environment and the opportunity to work within some of London's most impressive residential developments.</p><p><strong>Candidates with experience in PBSA, Build-to-Rent, Co-living or high-rise residential environments will be particularly well suited to this opportunity.</strong></p>

Maintenance Supervisor

<h1>Maintenance Supervisor</h1><p class="isSelectedEnd"><strong>Location:</strong> Canary Wharf <br /><strong>Salary:</strong> £41,200 + Bonus <br /><strong>Hours:</strong> 37.5 hours per week | 5 days out of 7 (including weekends and bank holidays on a rota basis)</p><h2>About the Company</h2><p class="isSelectedEnd">Our client is a leading owner and operator of premium residential communities across Central London. They are recognised for delivering exceptional customer experiences, high-quality accommodation and industry-leading operational standards.</p><p class="isSelectedEnd">With an expanding portfolio and significant investment in new developments, this is an exciting opportunity to join a growing business that values innovation, sustainability and career development.</p><h2>The Role</h2><p class="isSelectedEnd">We are seeking an experienced <strong>Maintenance Supervisor</strong> to support the day-to-day maintenance operations of a large residential community.</p><p class="isSelectedEnd">This is a hands-on leadership role where you will oversee maintenance activities, support a team of Maintenance Operatives and work closely with the Maintenance Manager to ensure the building is safe, compliant and maintained to an exceptional standard.</p><p class="isSelectedEnd">You'll play a key role in delivering an outstanding resident experience by ensuring maintenance issues are resolved efficiently while maintaining excellent health and safety and compliance standards.</p><h2>Key Responsibilities</h2><h3>Maintenance Operations</h3><ul ><li>Support the daily operation of the maintenance department across the development.</li><li>Allocate and prioritise Planned Preventative Maintenance (PPM), reactive maintenance and lifecycle works.</li><li>Ensure apartments, communal areas and building infrastructure are maintained to the highest standard.</li><li>Support apartment turnaround programmes to ensure homes are ready for occupation.</li><li>Assist the Maintenance Manager and provide leadership during periods of absence.</li></ul><h3>Team Leadership</h3><ul ><li>Supervise, support and motivate a team of Maintenance Operatives.</li><li>Allocate workloads and monitor performance to ensure high standards are consistently achieved.</li><li>Provide coaching, guidance and on-the-job training to develop team capability.</li><li>Promote a positive, proactive and customer-focused culture.</li></ul><h3>Compliance &amp; Health &amp; Safety</h3><ul ><li>Support statutory compliance across the development.</li><li>Assist with Risk Assessments and Method Statements (RAMS).</li><li>Support Legionella management and other compliance programmes.</li><li>Ensure maintenance records are accurately maintained using CAFM systems.</li><li>Assist with internal and external audits and ensure remedial actions are completed.</li><li>Monitor contractor performance and ensure works are carried out safely and in accordance with company standards.</li></ul><h3>Resident &amp; Contractor Management</h3><ul ><li>Build strong relationships with residents, contractors and internal teams.</li><li>Respond promptly to maintenance queries and ensure excellent customer service is delivered.</li><li>Work collaboratively with operational and front-of-house teams to create a seamless resident experience.</li><li>Drive continuous improvements in service delivery and resident satisfaction.</li></ul><h2>About You</h2><p class="isSelectedEnd">To be successful, you'll have:</p><ul ><li>Previous experience supervising a maintenance team within a residential, hospitality or facilities management environment.</li><li>Strong knowledge of planned and reactive building maintenance.</li><li>Experience managing contractors and statutory compliance.</li><li>Good understanding of Health &amp; Safety legislation and maintenance best practice.</li><li>Experience using CAFM or similar maintenance management systems.</li><li>Excellent organisational, communication and leadership skills.</li><li>A proactive, hands-on approach with the ability to prioritise a busy workload.</li></ul><h3>Ideal Experience</h3><p class="isSelectedEnd">Candidates with experience in the following sectors are highly desirable:</p><ul ><li><strong>Purpose-Built Student Accommodation (PBSA)</strong></li><li><strong>Build-to-Rent (BTR)</strong></li><li><strong>Co-living</strong></li><li><strong>High-rise residential developments</strong></li><li>Large-scale residential or mixed-use developments</li></ul><p class="isSelectedEnd">We would also welcome applications from candidates working within hotels, facilities management, residential property management or similar customer-focused environments with responsibility for maintaining large, occupied buildings.</p><h2>Benefits</h2><ul ><li>Competitive salary</li><li>10% discretionary annual bonus</li><li>28 days annual leave plus a volunteering day</li><li>Enhanced pension contribution</li><li>Health Cash Plan</li><li>Life Assurance</li><li>Employee Assistance Programme</li><li>Training and career development opportunities</li><li>Retail discounts</li><li>Discounted gym membership</li><li>Cycle to Work Scheme</li><li>Travel Loan</li><li>Enhanced family leave</li><li>Long service awards</li><li>Uniform provided</li></ul><h2>Apply</h2><p class="isSelectedEnd">This is an excellent opportunity to join a market-leading residential operator offering genuine career progression, a supportive team environment and the opportunity to work within some of London's most impressive residential developments.</p><p><strong>Candidates with experience in PBSA, Build-to-Rent, Co-living or high-rise residential environments will be particularly well suited to this opportunity.</strong></p>

<h1>Block Manager</h1><p>Working Hours: Monday-Friday 09:00 -17:30 WFH 1 day a week</p><p>Salary: £50-£55K plus Bonus</p><p>Location: Reading</p><h2>Overview</h2><p class="isSelectedEnd">An exciting opportunity has arisen for an experienced <strong>Block Manager</strong> to join a growing residential property business within the Build to Rent (BTR) and Private Rented Sector (PRS).</p><p class="isSelectedEnd">This role is responsible for the day-to-day management of a portfolio of residential apartment buildings, ensuring they are safe, compliant, and maintained to the highest standards. You'll play a key role in overseeing building safety, managing service charge budgets, and working closely with internal teams, contractors, and external stakeholders to deliver an excellent resident experience.</p><p class="isSelectedEnd">Reporting to the Compliance Manager, this position would suit someone with strong block management experience, excellent knowledge of health and safety legislation, and a proactive approach to property management.</p><h2>Key Responsibilities</h2><ul ><li>Manage the day-to-day operations of a portfolio of residential apartment buildings.</li><li>Ensure all buildings remain compliant with current health and safety legislation, including the Building Safety Act and Fire Safety legislation.</li><li>Carry out regular site inspections, identifying maintenance requirements, compliance issues and potential risks.</li><li>Maintain accurate compliance records, including fire, gas, electrical and statutory certification.</li><li>Manage external contractors, ensuring works are completed safely, on time, within budget and to the required standard.</li><li>Prepare and manage annual service charge budgets.</li><li>Monitor expenditure against budgets and identify opportunities for cost efficiencies.</li><li>Assist with the preparation and reconciliation of service charge accounts.</li><li>Build strong working relationships with internal departments, residents, contractors and external stakeholders.</li><li>Continuously review and improve operational processes and compliance procedures.</li><li>Line manage a Block Compliance Administrator, providing support and oversight of workload.</li><li>Participate in an out-of-hours emergency on-call rota.</li><li>Produce regular compliance and performance reports for senior management.</li><li>Support with additional operational and compliance projects as required.</li></ul><h2>About You</h2><p class="isSelectedEnd">You'll have previous experience managing residential apartment buildings and be confident overseeing compliance, contractor management and service charge budgets.</p><h3>Essential Skills &amp; Experience</h3><ul ><li>Previous experience in residential block or property management.</li><li>Strong understanding of UK health and safety legislation, including the Building Safety Act and Fire Safety regulations.</li><li>Experience managing mid and high-rise residential buildings.</li><li>Knowledge of service charge budgeting and expenditure management.</li><li>Excellent organisational skills with the ability to manage multiple priorities.</li><li>Strong attention to detail and experience maintaining statutory compliance records.</li><li>Proven contractor management experience.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to identify risks and implement practical solutions.</li><li>Good working knowledge of Microsoft Office and property management software.</li><li>Professional, accountable and able to work independently.</li></ul><h3>Desirable</h3><ul ><li>IOSH qualification (or equivalent).</li><li>Experience using Health &amp; Safety management platforms.</li></ul><h2>Personal Attributes</h2><ul ><li>Proactive and solutions-focused.</li><li>Takes ownership and accountability.</li><li>Strong attention to detail.</li><li>Calm under pressure and able to prioritise effectively.</li><li>Collaborative with excellent relationship-building skills.</li><li>Confident decision-maker with a commercial mindset.</li><li>Passionate about continuous improvement and delivering high standards.</li></ul>

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