Jonathan Catt

Senior Recruitment Consultant - Living 

Job Title: Housing Defects &amp; Compliance Officer Location: Southend - Travel based role Salary: £37K + Bonus - Monday-Friday Reports to: Head of PRS and Head of Works and Compliance<hr />Are you passionate about property compliance and ensuring homes are safe, well-maintained, and fully compliant? We are working with a leading property management organisation that is looking for a Housing Defects &amp; Compliance Officer to join their team. This is a hands-on role where you will carry out property inspections, identify defects, and support the maintenance team in keeping their portfolio in top condition.<hr /><h3>Key Responsibilities</h3><ul><li>Conduct detailed inspections of void and occupied rental units, producing thorough survey reports on property conditions.</li><li>Identify maintenance requirements and defects, recommending both remedial and preventative solutions.</li><li>Work closely with the in-house maintenance team and external contractors to ensure works are accurately scheduled and completed.</li><li>Monitor ongoing compliance with council licensing and Health &amp; Safety regulations, escalating high-risk or unresolved issues to senior management.</li><li>Perform routine property inspections to flag early-stage defects and safeguard tenant welfare.</li><li>Support the out-of-hours emergency line to provide tenants with 24/7 assistance for urgent maintenance or safety concerns.</li></ul><hr /><h3>Skills &amp; Experience</h3><ul><li>At least 2 years' experience in property defect identification and compliance.</li><li>Experience in property inspections, ideally within the PRS (Private Rented Sector).</li><li>Strong understanding of Health &amp; Safety regulations and council licensing requirements.</li><li>Excellent communication skills with the ability to liaise with tenants, contractors, and local authorities.</li><li>Strong attention to detail and the ability to make informed decisions independently.</li><li>Proficient in Microsoft Word, Excel, and email; familiarity with property software systems (e.g., MRI Evolution) is advantageous.</li></ul><hr /><h3>Qualifications</h3><ul><li>GCSEs in English and Maths (C+).</li><li>Industry-related qualifications desirable but not essential.</li><li>Full UK Driving Licence required.</li></ul><hr />This is a fantastic opportunity for someone who thrives on responsibility, enjoys a hands-on role, and wants to make a real difference in the safety and compliance of a property portfolio.Interested? Apply today and take the next step in your property compliance career.

Housing Defects & Compliance Officer

Handyman / Multitrader £35,000 + Bonus | Monday-Friday, 8:00am-4:30pm Company Van + Tools ProvidedWe are seeking an experienced Handyman/Multitrader to maintain a portfolio of residential properties. This mobile role is ideal for someone who is confident working independently and has a broad range of maintenance and repair skills.Key Responsibilities:<ul><li>Carrying out general repairs and maintenance across multiple properties</li><li>Basic plumbing, carpentry, painting, decorating, and minor electrical tasks</li><li>Lone working across various sites - must be comfortable managing your own schedule</li><li>Responding to maintenance requests promptly and professionally</li><li>Ensuring all work is completed to a high standard</li></ul>Requirements:<ul><li>Proven handyman or multitrade experience</li><li>Comfortable and confident working alone</li><li>Full, clean UK driving licence</li><li>Strong communication and problem-solving skills</li><li>Self-motivated with excellent time management</li></ul>What We Offer:<ul><li>£35,000 salary plus performance-based bonus</li><li>Monday-Friday hours (8:00am-4:30pm)</li><li>Company van and tools provided</li><li>Friendly and supportive team environment</li></ul>

Mobile Handyman 

<h3 class="">Job Title: General Manager</h3><h3 class="">Location: Croydon </h3><h3 class=""> Salary: Up to £50K </h3>A leading residential investment and management company is looking for an experienced General Manager to oversee the mobilisation and ongoing operations of New BTR Site in Croydon, This is an exciting opportunity to lead a team, drive operational excellence, and create a vibrant and engaging living environment for residents.<h3 class="">Key Responsibilities</h3>Mobilisation &amp; Operational Management<ul><li class="">Develop and implement a mobilisation plan covering compliance, health and safety, facilities management, leasing, and marketing.</li><li class="">Work closely with development teams, contractors, and key stakeholders to ensure a seamless handover and operational readiness.</li><li class="">Oversee the implementation of all systems, processes, and procedures, ensuring regulatory and safety compliance.</li><li class="">Appoint and manage third-party service providers, ensuring high-quality service delivery.</li></ul>Resident Experience &amp; Engagement<ul><li class="">Act as the face of the development, fostering a strong sense of community among residents.</li><li class="">Develop and implement a resident engagement strategy, including regular communication, events, and feedback collection.</li><li class="">Ensure a seamless move-in and move-out experience, with a focus on customer satisfaction.</li><li class="">Oversee social media and marketing initiatives in collaboration with the marketing team to enhance the property's visibility and appeal.</li></ul>Leasing &amp; Occupancy Management<ul><li class="">Lead the leasing strategy to achieve and maintain high occupancy levels, targeting 98 percent occupancy.</li><li class="">Manage property listings, portals, and enquiries, ensuring a swift and professional response.</li><li class="">Oversee the application and move-in process, ensuring compliance with all regulations and policies.</li><li class="">Monitor lease renewals and retention strategies to optimise occupancy and revenue.</li></ul>Financial &amp; Compliance Management<ul><li class="">Develop and manage budgets, ensuring all operational costs are controlled effectively.</li><li class="">Monitor site expenditure, identify cost-saving opportunities, and ensure all invoicing and financial procedures are followed.</li><li class="">Oversee health and safety compliance, ensuring all policies and procedures are implemented correctly and maintained.</li><li class="">Manage risk and regulatory compliance, particularly with fire safety and building regulations.</li></ul>Team Leadership &amp; Development<ul><li class="">Lead, motivate, and develop a team of up to seven staff, providing clear direction and ongoing support.</li><li class="">Conduct regular performance reviews, training, and one-to-one meetings to support professional development.</li><li class="">Manage contractor relationships, ensuring service levels are met and any disputes are resolved efficiently.</li><li class="">Assist with recruitment, onboarding, and training of new team members.</li></ul><h3 class="">About You</h3>The ideal candidate will have a strong background in residential property management, build-to-rent (BTR), co-living, or PBSA. You should have experience leading teams, managing operational processes, and delivering excellent customer service. Key qualities include:<ul><li class="">A proactive and hands-on approach to management.</li><li class="">Excellent communication and leadership skills.</li><li class="">Strong problem-solving abilities with the ability to work under pressure.</li><li class="">Experience in financial management, budgeting, and cost control.</li><li class="">A passion for delivering outstanding resident experiences.</li></ul>This is an exciting opportunity to take ownership of a new development and shape its success from the ground up. If you have the experience and enthusiasm to lead a thriving residential community, we want to hear from you.

General Manager

<h2>Mobilisation Manager</h2>Location: Reading (Hybrid) Working Pattern: Monday - FridayWe are working with a growing residential real estate platform operating within the Build-to-Rent and Single Family Rental sector that is looking to appoint a Mobilisation Manager to support the operational onboarding of newly acquired homes into their portfolio.This is a key role responsible for leading the mobilisation of residential assets, ensuring properties transition smoothly from development or acquisition into fully operational homes.The role will work cross-functionally with teams including lettings, property management, finance, legal, IT and development, while also overseeing the management of property data, documentation and internal systems.<hr /><h3>Key Responsibilities</h3><ul><li>Lead the operational mobilisation of newly acquired residential homes into the portfolio</li><li>Manage mobilisation plans, project timelines, and risk registers to ensure smooth delivery</li><li>Coordinate internal teams including lettings, property management, finance, IT and legal</li><li>Act as the central point of communication across mobilisation projects</li><li>Oversee the structured onboarding and offboarding of homes within the portfolio</li><li>Manage property documentation including compliance certificates, drawings, manuals and accommodation schedules</li><li>Ensure accurate property and unit data management across internal systems</li><li>Oversee the rollout of operational technology including smart home devices and broadband connectivity</li><li>Manage purchase orders, procurement processes and associated documentation</li><li>Line manage a small team responsible for data administration and document control</li><li>Support reporting and presentations for internal stakeholders</li><li>Continuously improve mobilisation processes and governance frameworks</li></ul><hr /><h3>About You</h3><ul><li>Experience in mobilisation, implementation or operational transitions within real estate</li><li>Background in Build-to-Rent, Single Family Rental, PBSA or residential development preferred</li><li>Strong project management and organisational skills</li><li>Experience managing multiple stakeholders and cross-functional teams</li><li>Strong attention to detail with experience managing data, systems and documentation</li><li>Ability to work autonomously and drive projects forward</li><li>Experience managing or mentoring team members is desirable</li><li>Strong communication and problem-solving skills</li></ul><hr /><h3>What's on Offer</h3><ul><li>Hybrid working based in Reading</li><li>Monday to Friday working pattern</li><li>Opportunity to join a growing residential platform within the living sector</li><li>Exposure to a fast-scaling portfolio and mobilisation projects</li></ul>If you would like to learn more about this opportunity, please apply or reach out for a confidential conversation.

Mobilisation Manager

Property ManagerSingle-Family Build to Rent | OperationsLocation: Reading Monday - Friday 9-5:30pm <h1>About the Role</h1>This is an exciting opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Property Manager, you will be responsible for supporting the delivery of high-quality maintenance services across a portfolio of new build homes, working closely with field operatives, contractors, and internal teams to ensure maintenance operations run smoothly and efficiently.The role is centred on coordinating repairs, managing unit churns, and ensuring properties are well-presented and ready for occupancy. A strong emphasis is placed on cross-functional collaboration - particularly with Tenancy, Lettings, and Finance teams - to deliver a seamless resident experience and operational consistency. <h1>Key Responsibilities</h1><h2>Maintenance Coordination</h2><ul><li>Manage reactive and planned maintenance across assigned properties.</li><li>Liaise with field operatives and contractors to ensure timely and high-quality repairs.</li><li>Monitor maintenance requests and ensure resolution within agreed timeframes.</li></ul><h2>Unit Churn &amp; Void Management</h2><ul><li>Coordinate unit turns and void periods to minimise downtime and maximise occupancy.</li><li>Conduct and follow up on pre-move out and void inspections.</li><li>Ensure properties are refreshed and ready for new residents efficiently and to standard.</li></ul><h2>Cross-Functional Collaboration</h2><ul><li>Work closely with Tenancy Managers to align maintenance activity with tenancy timelines.</li><li>Collaborate with Lettings and Finance teams to ensure accurate handovers and cost tracking.</li><li>Support the Senior Maintenance Lead in delivering joined-up operational strategies.</li></ul><h2>Supplier &amp; Contractor Liaison</h2><ul><li>Coordinate with approved suppliers to deliver maintenance services.</li><li>Monitor contractor performance and escalate issues where necessary.</li><li>Assist in procurement activities and ensure value for money.</li></ul><h2>Reporting &amp; Data Management</h2><ul><li>Maintain accurate property and maintenance records.</li><li>Contribute to reporting on maintenance activity, unit churns, and contractor performance.</li><li>Use data to identify trends and support service improvements.</li></ul>Please note this list is not exhaustive and responsibilities may evolve over time. <h1>Skills &amp; Competencies</h1><ul><li>Experience in residential property management, ideally within a maintenance-focused role.</li><li>Experience in Build to Rent (BTR) or single-family housing operations is desirable.</li><li>Possession of or willingness to work towards an ARLA Qualification is desirable.</li><li>Exceptional organisational and coordination skills.</li><li>Strong customer service skills and excellent verbal and written communication.</li><li>Detail-oriented with a proactive approach to problem-solving.</li><li>Comfortable working in a data-led environment.</li><li>Ability to work autonomously, confidently taking charge and making informed decisions.</li><li>A collaborative team player who can inspire and motivate colleagues.</li><li>Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions.</li><li>A strict adherence to confidentiality regarding all forms of information and data.</li><li>Ambition to grow within a rapidly scaling business.</li></ul> <h1> </h1>

Property Manager

Maintenace Operative / Multitrader £35,000 + Bonus | Monday-Friday, 8:00am-4:30pm Company Van + Tools ProvidedWe are seeking an experienced Handyman/Multitrader to maintain a portfolio of residential properties. This mobile role is ideal for someone who is confident working independently and has a broad range of maintenance and repair skills.Key Responsibilities:<ul><li>Carrying out general repairs and maintenance across multiple properties</li><li>Basic plumbing, carpentry, painting, decorating, and minor electrical tasks</li><li>Lone working across various sites - must be comfortable managing your own schedule</li><li>Responding to maintenance requests promptly and professionally</li><li>Ensuring all work is completed to a high standard</li></ul>Requirements:<ul><li>Proven handyman or multitrade experience</li><li>Comfortable and confident working alone</li><li>Full, clean UK driving licence</li><li>Strong communication and problem-solving skills</li><li>Self-motivated with excellent time management</li></ul>What We Offer:<ul><li>£35,000 salary plus performance-based bonus</li><li>Monday-Friday hours (8:00am-4:30pm)</li><li>Company van and tools provided</li><li>Friendly and supportive team environment</li></ul>

Maintenance Operative 

Resident Services ManagerSingle-Family Build to Rent | Tenancy OperationsMonday-Friday 9-5:30pm£30000-£35000 plus Bonus <h1>About the Role</h1>This is a great opportunity to join a leading operator in the single-family Build to Rent (BTR) sector. As Resident Services Manager, you will be responsible for delivering high-quality tenancy services throughout the full resident lifecycle, ensuring compliance, clear communication, and a consistently positive resident experience.You will work closely with your line manager and team to manage day-to-day tenancy operations, resolve resident queries, and support the smooth running of mid-term and end-of-tenancy processes. Success in this role requires a genuine commitment to exceptional customer service, strong communication skills, a solid understanding of tenancy legislation, and excellent organisational ability. <h1>Key Responsibilities</h1><h2>Resident Services Management</h2><ul><li>Administer all aspects of the resident lifecycle including move-ins, renewals, and move-outs.</li><li>Issue and manage legal notices in line with current legislation.</li><li>Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications.</li><li>Conduct and follow up on mid-term property inspections.</li></ul><h2>Customer Service &amp; Resident Support</h2><ul><li>Provide responsive and empathetic support to residents throughout their tenancy.</li><li>Handle resident queries and complaints professionally, escalating where necessary.</li><li>Maintain clear and consistent communication with residents to ensure a smooth experience.</li></ul><h2>Compliance &amp; Documentation</h2><ul><li>Ensure all tenancy documentation is accurate, up-to-date, and compliant with relevant legislation.</li><li>Maintain records and systems in line with internal policies and regulatory requirements.</li></ul><h2>Collaboration &amp; Teamwork</h2><ul><li>Work closely with Customer Service Coordinators to ensure joined-up service delivery.</li><li>Support the Resident Services Team Manager in implementing service improvements and operational changes.</li><li>Liaise with other departments including Maintenance and Lettings to ensure seamless resident journeys.</li></ul><h2>Data &amp; Reporting</h2><ul><li>Maintain accurate tenancy data and contribute to reporting and analysis.</li><li>Use data insights to identify trends and support service improvements.</li></ul>Please note this list is not exhaustive and responsibilities may evolve over time. <h1>Skills &amp; Competencies</h1><ul><li>Experience in residential tenancy management or property administration.</li><li>Strong understanding of UK tenancy legislation and compliance requirements.</li><li>Possession of or willingness to work towards an ARLA Qualification is desirable.</li><li>Outstanding customer service skills and excellent verbal and written communication.</li><li>Exceptional organisational and coordination skills.</li><li>Detail-oriented with a proactive approach to problem-solving.</li><li>Comfortable working in a data-led environment.</li><li>Ability to work autonomously, confidently taking charge and making informed decisions.</li><li>A collaborative team player who can inspire and motivate colleagues.</li><li>Innovative problem-solving skills with a knack for identifying issues and crafting effective resolutions.</li><li>A strict adherence to confidentiality regarding all forms of information and data.</li><li>Ambition to grow within a rapidly scaling business.</li></ul> <h1> </h1>

Resident Service Manager

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Jonathan Catt

Latest jobs by Jonathan Catt

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