Louise Galvin

Recruitment Consultant - Living 

<h2 >Role Overview</h2>As Building Safety Manager, you'll serve as the central point of responsibility for all building safety, health and safety, and building compliance matters across a national BTR and PBSA portfolio. This varied and engaging role combines strategic oversight with hands-on site work, requiring expert ownership of safety, compliance, and regulatory standards across the entire portfolio.<h2 >Key Responsibilities (not limited to):</h2><ul ><li class="whitespace-normal break-words pl-2">Act as the named Building Safety Manager and lead building safety compliance across the full portfolio of BTR, PRS and PBSA schemes</li><li class="whitespace-normal break-words pl-2">Manage and coordinate health and safety protocols and procedures</li><li class="whitespace-normal break-words pl-2">Conduct regular site visits and safety audits across multiple locations</li><li class="whitespace-normal break-words pl-2">Ensure full compliance with the Building Safety Act 2022 and all relevant regulations, ensuring all potential fire and structural risks are identified, mitigated, and documented</li><li class="whitespace-normal break-words pl-2">Support the Principal Accountable Person with the registration of HRBs and submission of the Building Safety Case Report when called by the Regulator; lead responses to any information requests from the Regulator following submission</li><li class="whitespace-normal break-words pl-2">Develop and manage the Building Safety Resident Engagement Strategy, working with the General Manager at each property; serve as the point of contact for any building safety-related resident questions and complaints</li><li class="whitespace-normal break-words pl-2">Develop and implement building safety management systems and procedures</li><li class="whitespace-normal break-words pl-2">Liaise with regulatory bodies, local authorities, and third-party consultants</li><li class="whitespace-normal break-words pl-2">Organize annual Risk Assessments and Safety Case Reviews; manage the close-out of any actions arising from the Risk Assessments</li><li class="whitespace-normal break-words pl-2">Provide safety awareness, competency training and guidance to on-site teams</li><li class="whitespace-normal break-words pl-2">Manage mandatory occurrence reporting and investigation processes</li><li class="whitespace-normal break-words pl-2">Maintain comprehensive safety documentation and records, ensuring accessible digital records of golden thread information throughout a building's lifecycle</li><li class="whitespace-normal break-words pl-2">Lead all Health and Safety and Building Safety Management reporting</li><li class="whitespace-normal break-words pl-2">Manage 3rd party consultants and contractors, including tendering and cost management; responsible for setting annual/five-year budgets and delivering to budget</li></ul><h2 >Key Values &amp; Behaviors</h2>Passion for Customer - Constantly challenge yourself to create passionate, fanatical customers who advocate on behalf of the organizationRespect - Treat people with respect independent of their status or disagreement with youInnovation - Challenge prevailing assumptions when warranted and suggest better approachesCollaboration - Unite to support each other's ideas, even if perspectives differCommunication - Share information openly and proactively<h2 >Essential Requirements</h2><ul ><li class="whitespace-normal break-words pl-2">Proven experience in building safety management across multiple sites, ideally within HRB residential property or BTR/PBSA</li><li class="whitespace-normal break-words pl-2">Strong knowledge of the Health and Safety at Work Act, The Building Safety Act 2022 and current fire safety regulations</li><li class="whitespace-normal break-words pl-2">CMIOSH status with the Institute of Safety and Health (IOSH) or equivalent; NEBOSH qualification or equivalent health and safety certification</li><li class="whitespace-normal break-words pl-2">Relevant qualifications in building safety, fire safety, architecture, engineering, or construction</li><li class="whitespace-normal break-words pl-2">Excellent communication and stakeholder management skills</li><li class="whitespace-normal break-words pl-2">Strong commercial management skills with the ability to balance actions with expenditure; good knowledge of Excel</li><li class="whitespace-normal break-words pl-2">Ability to work independently and manage your own schedule</li><li class="whitespace-normal break-words pl-2">Experience using digital safety management systems and documentation</li><li class="whitespace-normal break-words pl-2">Excellent verbal and written communication skills</li><li class="whitespace-normal break-words pl-2">Strong attention to detail and methodical approach to compliance</li><li class="whitespace-normal break-words pl-2">Proactive and helpful attitude</li><li class="whitespace-normal break-words pl-2">Strong interpersonal skills to build effective relationships internally and externally</li><li class="whitespace-normal break-words pl-2">Ability and willingness to travel to properties across the UK as required</li></ul>

Senior Building Safety Manager 

We're looking for an ambitious Marketing Executive to support lead generation, content creation and digital marketing for our accommodation business. This is a hands-on role supporting the execution of marketing campaigns, managing social channels, updating OTA listings, and helping turn marketing activity into qualified enquiries and bookings. It's ideal for someone with 2-3 years' marketing experience who wants to develop their skills in performance marketing and see direct commercial impact.<h2 >Role Objectives</h2><ul ><li class="whitespace-normal break-words pl-2">Support lead generation and bookings for our accommodation offerings through digital marketing activities.</li><li class="whitespace-normal break-words pl-2">Assist with creating and scheduling content across social channels, email campaigns, and paid advertising.</li><li class="whitespace-normal break-words pl-2">Maintain and optimise OTA listings to drive enquiries and bookings.</li><li class="whitespace-normal break-words pl-2">Help track marketing performance and contribute to testing and optimisation.</li></ul><h2 >Key Responsibilities</h2><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">Performance Marketing &amp; Campaign Support</h3><ul ><li class="whitespace-normal break-words pl-2">Assist with planning and executing paid acquisition campaigns across Meta and Google to drive enquiries, viewings, and bookings.</li><li class="whitespace-normal break-words pl-2">Support lead tracking and attribution, ensuring enquiries are properly logged and handed over to sales.</li><li class="whitespace-normal break-words pl-2">Help test different creatives, audiences, and messaging to improve cost per lead and conversion rates.</li></ul><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">Content Creation &amp; Social Media</h3><ul ><li class="whitespace-normal break-words pl-2">Create and schedule performance-focused content across Instagram, TikTok, LinkedIn, and email, designed to drive engagement, clicks, and enquiries.</li><li class="whitespace-normal break-words pl-2">Maintain a content calendar aligned with occupancy targets, promotions, events, and seasonal demand.</li><li class="whitespace-normal break-words pl-2">Design marketing assets (social posts, ads, email templates, brochures) using Canva or similar tools.</li><li class="whitespace-normal break-words pl-2">Coordinate with photographers and videographers to produce content that showcases the spaces, lifestyle, and wellness offering.</li></ul><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">OTA &amp; Booking Channel Management</h3><ul ><li class="whitespace-normal break-words pl-2">Manage and optimise all OTA listings (Airbnb, Booking.com, Expedia, etc.), ensuring they're up-to-date, conversion-focused, and aligned with pricing and availability.</li><li class="whitespace-normal break-words pl-2">Update listing copy, imagery, and positioning to improve enquiry volume and booking rates.</li><li class="whitespace-normal break-words pl-2">Support direct-booking initiatives by assisting with email capture and retargeting campaigns.</li></ul><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">Digital Marketing &amp; Website Support</h3><ul ><li class="whitespace-normal break-words pl-2">Support SEO and organic lead generation through basic keyword research, drafting blog content, and making website updates.</li><li class="whitespace-normal break-words pl-2">Work with sales and operations to ensure marketing materials reflect current availability and pricing.</li><li class="whitespace-normal break-words pl-2">Help maintain email marketing campaigns and subscriber lists.</li></ul><h3 class="text-text-100 mt-2 -mb-1 text-base font-bold">Reporting &amp; Administration</h3><ul ><li class="whitespace-normal break-words pl-2">Track and report on key metrics including leads, enquiries, bookings, cost per lead, and channel performance.</li><li class="whitespace-normal break-words pl-2">Maintain marketing asset libraries and presentation decks for both B2B and B2C audiences.</li><li class="whitespace-normal break-words pl-2">Use campaign data and insights to identify opportunities for improvement.</li></ul><h2 >Requirements</h2><ul ><li class="whitespace-normal break-words pl-2">2-3 years' experience in a marketing role, ideally with exposure to digital campaigns, social media, or performance marketing.</li><li class="whitespace-normal break-words pl-2">Basic understanding of social media platforms, email marketing, and lead generation.</li><li class="whitespace-normal break-words pl-2">Hands-on experience with (or willingness to quickly learn) Meta Ads Manager, Google Ads, Canva, email platforms (Mailchimp/HubSpot), and Google Analytics.</li><li class="whitespace-normal break-words pl-2">Strong copywriting skills and an eye for visual content.</li><li class="whitespace-normal break-words pl-2">Highly organised with good attention to detail and ability to manage multiple tasks.</li><li class="whitespace-normal break-words pl-2">Proactive, eager to learn, and comfortable working in a fast-paced environment.</li><li class="whitespace-normal break-words pl-2">Commercial awareness and interest in understanding how marketing drives bookings and revenue.</li></ul>

Marketing Executive 

Company OverviewJoin a growing property group as they expand their portfolio across key locations in the South East. They are seeking a dynamic Lettings Manager to lead residential and commercial lets across their growing portfolio.Position SummaryWe are looking for an experienced Lettings Manager to oversee the day-to-day lettings operations across a property portfolio covering multiple locations in the South East region. This hands-on leadership role requires someone who can manage lettings teams effectively, ensure high standards of customer service and compliance, and drive performance across multiple locations, with regular time spent visiting branches and properties.Key ResponsibilitiesStrategic &amp; Commercial Leadership<ul><li class="whitespace-normal break-words pl-2">Develop and implement the lettings strategy in line with business objectives</li><li class="whitespace-normal break-words pl-2">Drive revenue growth, profitability, and market share within the lettings portfolio</li><li class="whitespace-normal break-words pl-2">Analyse market trends, rental values, and competitor activity to inform pricing and strategy</li><li class="whitespace-normal break-words pl-2">Set and monitor KPIs, budgets, and forecasts for the lettings department</li></ul>Team Leadership &amp; Development<ul><li class="whitespace-normal break-words pl-2">Lead, manage, and motivate the lettings team to achieve and exceed targets</li><li class="whitespace-normal break-words pl-2">Recruit, train, and develop high-performing negotiators and managers</li><li class="whitespace-normal break-words pl-2">Conduct regular performance reviews, coaching, and appraisals</li><li class="whitespace-normal break-words pl-2">Foster a positive, professional, and customer-focused team culture</li></ul>Operations &amp; Compliance<ul><li class="whitespace-normal break-words pl-2">Oversee day-to-day lettings operations to ensure efficiency and consistency</li><li class="whitespace-normal break-words pl-2">Ensure full compliance with all relevant legislation and regulations (e.g. AML, Right to Rent, deposit protection, HMO requirements)</li><li class="whitespace-normal break-words pl-2">Implement and maintain best-practice processes and systems</li><li class="whitespace-normal break-words pl-2">Manage risk and resolve complex issues or escalated complaints</li></ul>Client &amp; Stakeholder Management<ul><li class="whitespace-normal break-words pl-2">Provide regular reports on arrears, current and upcoming vacancies and rental levels</li><li class="whitespace-normal break-words pl-2">Make regular inspections of the portfolio to provide input on asset management decisions</li><li class="whitespace-normal break-words pl-2">Issue relevant notices and coordinate credit control</li></ul>Marketing &amp; Business Development<ul><li class="whitespace-normal break-words pl-2">Work closely with Operations Team to promote lettings services and properties</li><li class="whitespace-normal break-words pl-2">Support new business generation and portfolio growth</li><li class="whitespace-normal break-words pl-2">Identify opportunities for cross-selling and additional revenue streams</li><li class="whitespace-normal break-words pl-2">Expand external services to other landlords</li></ul>Skills &amp; ExperienceEssential<ul><li class="whitespace-normal break-words pl-2">Proven senior-level experience within residential lettings</li><li class="whitespace-normal break-words pl-2">Strong leadership and people management skills</li><li class="whitespace-normal break-words pl-2">Excellent commercial awareness and negotiation ability</li><li class="whitespace-normal break-words pl-2">In-depth knowledge of lettings legislation and compliance</li><li class="whitespace-normal break-words pl-2">Strong analytical, organisational, and problem-solving skills</li><li class="whitespace-normal break-words pl-2">Excellent communication skills</li></ul>Desirable<ul><li class="whitespace-normal break-words pl-2">ARLA/Propertymark qualification or equivalent</li><li class="whitespace-normal break-words pl-2">Experience managing large or multi-branch lettings operations</li><li class="whitespace-normal break-words pl-2">Experience in build-to-rent or institutional portfolios</li></ul>Package &amp; Benefits<ul><li class="whitespace-normal break-words pl-2">Competitive salary commensurate with experience</li><li class="whitespace-normal break-words pl-2">Company vehicle or travel allowance</li><li class="whitespace-normal break-words pl-2">Performance-based bonuses</li><li class="whitespace-normal break-words pl-2">Professional development opportunities</li></ul>LocationThis role covers multiple locations across the South East. The successful candidate must be comfortable with regular travel between sites.

Leasing Manager

The Purpose of my roleA Facilities Assistant to support the Facilities Manager and on-site team in delivering exceptional resident experience through the coordination and execution of planned, preventative and reactive maintenance activities. The development is a residential building of over 200 studio apartments for rental based in South West London which we are the owner and managing agent for. The building has a small team based on site 7 days a week to assist residents. There is a shared lounge, co-working space and gym as well as small landscaped areas which must be maintained to a high standard by the Facilities Assistant.Key AccountabilitiesFacilities Coordination &amp; Support<ul ><li class="whitespace-normal break-words pl-2">Assist the Facilities Manager with day-to-day building operations, maintenance scheduling and contractor coordination</li><li class="whitespace-normal break-words pl-2">Log and track all maintenance requests through the property management system, ensuring timely response and resolution</li><li class="whitespace-normal break-words pl-2">Coordinate with third-party contractors to ensure completion of work and adherence to site health and safety procedures</li><li class="whitespace-normal break-words pl-2">Assist with the procurement and ordering of maintenance supplies, materials and equipment</li><li class="whitespace-normal break-words pl-2">Support the administration of planned preventative maintenance (PPM) schedules</li><li class="whitespace-normal break-words pl-2">Maintain accurate records and logs of all maintenance activities, contractor visits and compliance documentation</li></ul>Building Inspections &amp; Compliance<ul ><li class="whitespace-normal break-words pl-2">Undertake regular building patrols around common areas and apartments to identify any maintenance requirements, health and safety risks or defects</li><li class="whitespace-normal break-words pl-2">Conduct pre-move in checks and apartment inspections, documenting condition and completing all resultant actions in a timely manner</li><li class="whitespace-normal break-words pl-2">Undertake scheduled apartment inspections during a resident's tenancy and recording of same</li><li class="whitespace-normal break-words pl-2">Support the Facilities Manager in monitoring compliance with Planned and Reactive Maintenance procedures, ensuring buildings are safe for both Residents and Employees</li><li class="whitespace-normal break-words pl-2">Ensure that maintenance records are kept for all services, including PAT testing, fixed wiring certification, fire safety systems, lifts and plant equipment</li><li class="whitespace-normal break-words pl-2">Assist with Risk Assessments and Method Statements, ensuring safe systems of work are followed, including Permit to Work procedures</li></ul>General Facilities Duties<ul ><li class="whitespace-normal break-words pl-2">Carry out minor repairs and maintenance tasks including basic plumbing, carpentry, painting and decorating</li><li class="whitespace-normal break-words pl-2">Assist with apartment turnarounds between tenancies, coordinating cleaning, minor repairs and snagging</li><li class="whitespace-normal break-words pl-2">Support the general upkeep of the property including monitoring cleanliness standards, external landscaping and presentation of communal areas</li><li class="whitespace-normal break-words pl-2">Respond to out-of-hours emergency callouts as part of the on-call rota</li><li class="whitespace-normal break-words pl-2">Assist with deliveries, key management and access control</li><li class="whitespace-normal break-words pl-2">Monitor and report on building utilities, identifying opportunities for efficiency improvements</li></ul>Customer Service<ul ><li class="whitespace-normal break-words pl-2">Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs</li><li class="whitespace-normal break-words pl-2">Exercise initiative in responding to maintenance issues and resident queries, liaising effectively with the Facilities Manager and other colleagues</li><li class="whitespace-normal break-words pl-2">Provide a professional, helpful and responsive service to all residents and visitors</li><li class="whitespace-normal break-words pl-2">Contribute to resident satisfaction and positive experience with the brand</li></ul>Teamwork &amp; Administration<ul ><li class="whitespace-normal break-words pl-2">Support new members of the team, providing a warm welcome and supporting their development by answering questions and offering guidance</li><li class="whitespace-normal break-words pl-2">Attend and constructively contribute to team meetings, sharing knowledge, developing and supporting new ideas and improved processes</li><li class="whitespace-normal break-words pl-2">Maintain accurate documentation using Microsoft Office and property management systems</li><li class="whitespace-normal break-words pl-2">Contribute and support the growth of the team culture, working in line with the brand values and encouraging others to do the same</li></ul>Key Performance Indicators<ul ><li class="whitespace-normal break-words pl-2">Asset Management</li><li class="whitespace-normal break-words pl-2">Health and Safety</li><li class="whitespace-normal break-words pl-2">Net Operating Income</li><li class="whitespace-normal break-words pl-2">Resident Satisfaction</li><li class="whitespace-normal break-words pl-2">Response Times</li><li class="whitespace-normal break-words pl-2">Building Presentation</li><li class="whitespace-normal break-words pl-2">Operational Efficiency</li><li class="whitespace-normal break-words pl-2">Compliance</li><li class="whitespace-normal break-words pl-2">Team Performance</li><li class="whitespace-normal break-words pl-2">Employee Satisfaction</li></ul>Key ValuesIntegrity - A professional approach, demonstrate integrity, honesty and fairness in every action taken<ul ><li class="whitespace-normal break-words pl-2">Transparent, honest and consistent approach, holds themselves and others to account on issues of integrity and fairness</li></ul>Commitment - A results driven business, proactively focus on the customer taking individual responsibility to drive performance<ul ><li class="whitespace-normal break-words pl-2">Takes responsibility for delivering against own objectives and encourages others to do the same</li><li class="whitespace-normal break-words pl-2">Customer at the heart of all decision making</li><li class="whitespace-normal break-words pl-2">Relentless focus on delivering results</li></ul>Energy - An enthusiastic and positive working environment, embrace cultural diversity and develop/nurture talent<ul ><li class="whitespace-normal break-words pl-2">Always displays passion and energy creating a positive working environment</li><li class="whitespace-normal break-words pl-2">Focuses on the learning and development of self and others</li><li class="whitespace-normal break-words pl-2">Fosters a working environment that promotes diversity and equality</li></ul>QUALIFICATIONS, EXPERIENCE AND ROLE REQUIREMENTSEssential<ul ><li class="whitespace-normal break-words pl-2">2+ years' experience in a facilities, property or maintenance role</li><li class="whitespace-normal break-words pl-2">Practical hands-on maintenance skills (basic plumbing, carpentry, decorating)</li><li class="whitespace-normal break-words pl-2">Strong administrative and organisational skills with attention to detail</li><li class="whitespace-normal break-words pl-2">Proficient in Microsoft Office (Word, Excel, Outlook)</li><li class="whitespace-normal break-words pl-2">Excellent communication skills both written and verbal</li><li class="whitespace-normal break-words pl-2">Ability to work weekends and public holidays</li><li class="whitespace-normal break-words pl-2">Customer-focused approach with professional demeanor</li></ul>

Facilities Assistant 

<h3>Latest jobs by Louise Galvin</h3>

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Louise Galvin

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