Louise Galvin

Recruitment Consultant - Living 

Key ResponsibilitiesLeasing &amp; Administration<ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Conduct viewings to prospective tenants</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Consistently deliver leasing brand standards</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Process and respond to lettings enquiries in a timely manner</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Understand the local rental market by conducting regular mystery shopping and competitor analysis</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Implement and support branded marketing campaigns</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Process resident applications including completion of background and credit checks</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with deposit protection scheme set up and releases</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with preparation of check-in and check-out reports</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with move in/move out customer journey procedures</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with the collection of rents, ensuring collection and deposit on a timely basis</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Utilise the property management system (Yardi) to record various transactions and operating reports as required</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with market surveys and "open houses"</li></ul>Customer Service<ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Always seek ways to exceed residents' service expectations</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure resident issues and service requests are addressed within 24 hours</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Be a true ambassador of the brand and what it stands for</li></ul>Property Upkeep<ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Comply with regular fire safety and health and safety standards</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in undertaking scheduled flat inspections and recording of same</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Day to day assistance in management of reactive maintenance and defects</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Adhere to business operating processes, systems and standards</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager</li></ul>Key Values<ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Passion for our customer: You constantly challenge yourself to invent new and different ways to create passionate, fanatical customers who advocate on our behalf</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Respect: You treat people with respect independent of their status or disagreement with you</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Innovation: You challenge prevailing assumptions when warranted and suggest better approaches</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Collaboration: You unite to support each other's ideas - even if you see it slightly differently</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Communication: You share information openly and proactively</li></ul>Qualifications, Experience and Role RequirementsEssential<ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrates honesty, integrity and intelligence</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in a property lettings or related business (student accommodations, serviced apartments etc.)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Strong sales skills and confidence in promoting a product</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent customer relationship skills and attention to detail</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent organisation and administration skills</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Clear and effective communication skills, verbally and in writing</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Intermediate IT skills including Microsoft Office and property management systems</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Team player with a willingness to support others</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A positive, 'can-do' attitude with a desire to learn and achieve outstanding results</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work independently on a day to day basis</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work Saturdays and public holidays in line with the rota</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work in different buildings if required</li></ul>Desirable<ul><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience of working in the private residential sector</li><li class="font-claude-response-body whitespace-normal break-words pl-2">ARLA qualification</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Knowledge of Yardi property management system or similar system</li></ul>

Lettings Negotiator

As a Maintenance Operative, you will play a vital role in maintaining the quality and safety of our resident buildings, ensuring a comfortable and secure living environment for our residents.In this role, you'll take on a variety of responsibilities, including:<ul><li>Reactive Maintenance</li><li>Scheduled Maintenance</li><li>General upkeep</li></ul>You will collaborate closely with the customer support team to ensure residents have a pleasant experience, by delivering excellent customer service.<h1>Key Responsibilities</h1><h2>Maintenance</h2><ul><li>Day-to-day management of reactive and preventative maintenance.</li><li>Identifying and rectifying resident maintenance issues, e.g. unblocking sinks and showers, 'making good' damaged paintwork.</li><li>Ensuring a secure, comfortable, and safe environment. Taking pride in the appearance of the property.</li><li>Carrying out checks and building walks, logging all observations on a company iPad.</li><li>Inspecting the risers, communal areas, the powerhouse, and the plant room.</li></ul><h2>Supporting Residents</h2><ul><li>Working with colleagues from the Customer and Night Teams to achieve the best results and solutions for residents, 24/7.</li><li>Respectful of people's privacy and personal information - full training on all aspects of GDPR is provided.</li><li>Providing excellent customer service.</li><li>Learning about the different processes used to keep residents and colleagues safe.</li></ul><h2>Being Part of the Team</h2><ul><li>Working with the Maintenance Manager/Supervisor to ensure maintenance records and property documentation files are accurate and up to date.</li><li>Joining in and speaking up, making a constructive contribution at monthly team meetings.</li><li>Supporting the onboarding of new colleagues into the team, answering questions and sharing knowledge.</li><li>Carrying out specific training to help develop new skills, including full training on bespoke IT resident reporting systems and processes.</li><li>Dealing with issues or incidents and calling the emergency services when needed.</li><li>Assisting on-site contractors to ensure completion of work and maintenance of health and safety procedures.</li><li>Understanding the importance of Health &amp; Safety and Fire Safety in all that you do, and reporting anything that is not safe.</li></ul><h1>About You</h1>Warm and Welcoming - Understands that excellent maintenance is also great customer service - ensuring residents feel safe, comfortable, and cared for.Friendly and Engaging Communicator - You love meeting new people, making them feel at home, and ensuring they have a positive experience.A Great Listener - You're patient, empathetic, and attentive to the needs and concerns of others.Caring with a Positive Attitude - You bring a can-do mindset and a genuine desire to help those around you.Resident-Focused - You take pride in helping residents settle in and enjoy their time with us, always going the extra mile to improve their experience.Solution-Oriented - You have good common sense and identify and resolve issues quickly and efficiently.Calm Under Pressure - You stay composed and professional even when things get busy or unexpected issues arise.Handy Person - You have experience with painting and decorating along with fixing minor repairs.<h1>Your Terms</h1><ul><li>Salary up to £35,105 per year.</li><li>Working hours: 37.5 hours per week / 7.5 hours per day, 5 days over 7, including bank holidays and weekends. Rota'd between 7:30-20:00.</li><li>Uniform provided.</li><li>An enhanced DBS check will be required, as the role involves providing living accommodation for residents under 18, in line with safeguarding commitments.</li></ul><h1>Our Benefits</h1><ul><li>28 days annual leave</li><li>Travel to work loan</li><li>Recruitment bounty</li><li>Cycle to work loan</li><li>Company pension contributions: 7%</li><li>Eyecare vouchers</li><li>Life assurance</li><li>Social events</li><li>Annual opinion survey</li><li>Access to discounted retailers</li><li>Employee Assistance Programme</li><li>Long service awards</li><li>Training &amp; development</li><li>Discounted gym membership</li><li>Health &amp; wellbeing programme</li><li>Discretionary annual bonus for managerial roles</li></ul>

Maintenance Technican 

Key ResponsibilitiesLeasing &amp; Administration<ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Respond to email and phone enquiries in a timely and courteous manner</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Respond to any customer queries and ensure that residents' expectations are managed at all times</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with preparation of check-in and check-out reports, completing property inductions with new residents</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Prepare inventories for apartments and ensure these are returned by new tenants</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Arrange utility registrations &amp; council tax communications after residents move in</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Conduct viewings to prospective tenants, recording feedback on the CRM marketing system and sending follow-up emails</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Implement and support branded marketing campaigns</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with deposit protection scheme set up and releases</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with move in / move out customer journey procedures</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with the collection of rents, ensuring collection and deposit on a timely basis</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Utilise the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Report on feedback provided by team members as part of process development at required times; including attending and contributing to meetings to help develop these processes</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with market surveys, competitor analysis and "open houses"</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in processing resident applications to guide them through the start of their tenancy, including completion of background and credit checks</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Involvement with internal projects to improve lettings</li></ul>KPIs: Direct Let Retention, Monthly Occupancy, Viewings and Mystery Shopping Feedback, Arrears %, Bad Debt %Customer Service<ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Take ownership of the Reception area, ensuring it looks presentable and providing a warm welcome to residents and visitors to the building</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Always seek ways to exceed residents' service expectations</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ensure resident issues and service requests are addressed within 24 hours</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in promoting a neighbourly and community atmosphere including contributing to the resident events programme</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Undertake activities to recognise and celebrate long-term residents</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist the General Manager with resolving customer complaints</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Provide feedback on the efficiency of customer service process to help develop brand and ways of working</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Active involvement in obtaining regular 5* reviews for the property</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Be a true ambassador of the brand and what it stands for</li></ul>KPIs: Customer satisfaction surveys, Resident Engagement, NPS (Net Promoter Score), Resident retention and referrals, Customer Service ReviewsProperty Upkeep<ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Comply with regular fire safety and health and safety standards</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in undertaking scheduled flat inspections and recording of same</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Day to day assistance in management of reactive maintenance and defects</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Adhere to business operating processes, systems and standards</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both residents and employees</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the General Manager or Facilities Manager</li></ul>Qualifications, Experience and Role RequirementsEssential<ul dir="ltr"><li class="font-claude-response-body whitespace-normal break-words pl-2">Demonstrates honesty, integrity and intelligence</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in a property lettings or related business (student accommodation, serviced apartments etc.)</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent customer relationship skills and attention to detail, with an enthusiastic and engaging attitude</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent organisation and administration skills</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Responsive with the ability to adapt to change and a fast-paced environment</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Clear and effective communication skills, verbally and in writing</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Intermediate IT skills including Microsoft Office and property management systems</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Team player with a willingness to support others</li><li class="font-claude-response-body whitespace-normal break-words pl-2">A positive, 'can-do' attitude with a desire to learn and achieve outstanding results</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work independently on a day-to-day basis</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work Saturdays and public holidays in line with the rota</li><li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work in different buildings if required</li></ul>

Resident Associate 

The Section 13 Manager is responsible for administering the full end-to-end Section 13 rent-increase process across our Build-to-Rent (BTR) portfolio. This includes issuing statutory notices, coordinating evidence-based rent proposals, supporting resident negotiations, managing escalations to the First-tier Tribunal (FTT), and ensuring all compliance, communication, and system-update requirements are met.Job RequirementsAdministrate the Section 13 Process<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Manage the administration of the Section 13 rent-increase process from notice preparation through to completion.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Ensure notices meet statutory requirements and are served within defined internal timelines.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Track and manage all deadlines to avoid delays in uplift or revenue loss.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Coordinate all supporting documentation, system updates, and workflow steps.</li></ul>Market Evidence &amp; Rent Justification<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Compile and analyse rental comparables and market data to justify proposed increases.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Ensure all rent proposals meet market-rent requirements.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Collaborate with pricing, leasing, and asset strategy teams.</li></ul>Resident Negotiation &amp; Communication<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Act as the primary contact for residents.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Conduct structured negotiation conversations.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Document all outcomes and ensure written agreements are recorded.</li></ul>First-tier Tribunal Case Preparation &amp; Representation<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Prepare evidence bundles, timelines, and documentation for FTT challenges.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Represent the landlord professionally at hearings.</li></ul>Governance, Reporting &amp; Compliance<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Maintain a complete register of notices, negotiations, outcomes, and cases.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Ensure compliance with statutory obligations and internal policies.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Produce regular reports on performance, risks, and efficiency.</li></ul>Cross-Functional Collaboration<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Work closely with Leasing, Operations, Finance, Systems, and Resident Services teams.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Provide training and guidance.</li></ul>General Responsibilities<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Act at all times in line with the Company Values, integrating these into all work practices.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Participate in team, departmental and corporate project and planning processes as required.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Act as an ambassador for the Company in your conduct during working hours and in all contact with customers and third parties connected with the Company's business.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Support the Marketing Team to implement engaging community building events for residents.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Undertake any other duties as are reasonably requested from time to time.</li></ul>Person SpecificationEssential<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Understanding of tenancy legislation.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Strong administrative capability.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Excellent communication and negotiation skills.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >High accuracy and attention to detail.</li></ul>Desirable<ul dir="ltr" ><li class="font-claude-response-body whitespace-normal break-words pl-2" >Experience in BTR/PRS/property management.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Familiarity with tribunal processes.</li><li class="font-claude-response-body whitespace-normal break-words pl-2" >Strong systems literacy.</li></ul>

Section 13 Manager

<h3>Latest jobs by Louise Galvin</h3>

Proin mauris malesuada metus id lorem. Viverra urna porttitor a malesuada nisi amet neque. Dui sed tincidunt at eget at vitae sed.

Louise Galvin

Latest jobs by Louise Galvin

Careers at deverellsmith