Ross McEwan

Senior Recruitment Consultant - Living 

Reporting directly to the Managing Director, this is a key role responsible for driving income and ensuring that the highest of customer service standards and leasing targets are met. You will provide our residents with an efficient, friendly and top-notch leasing experience, working alongside a small but dedicated operational and financial team. The Role<ul><li>Manage the on-site end to end delivery of the lettings process for all applicants including both the sales, vetting and administrative functions of the lettings process with efficiency and accuracy.</li><li>Establish and maintain local relationships and partnerships.</li><li>Drive lettings activity to exceed commercial targets.</li><li>Develop, pitch and roll out comprehensive and customised leasing and marketing strategies.</li><li>To proactively suggest innovative marketing strategies to support the delivery of commercial targets.</li><li>To work collaboratively with the team to develop a 'best in class' delivery and operating procedures for the letting of the building including enquiries, viewings, negotiation, referencing, deposit handling, AST signing and initial rent payments.</li><li>Promote return of resident surveys and act on feedback.</li><li>Respond to lettings enquiries in a timely manner, undertake viewings and negotiate offers, whilst adhering to clear SLAs.</li><li>Develop both long- and short-term business opportunities and undertake commercial negotiations with third party agencies, to increase brand image.</li><li>To coordinate and manage third party viewing providers.</li><li>Oversee the delivery of all digital lettings activities and portals.</li><li>To work closely with marketing partners, contributing to the development of the brand.</li><li>Work closely with branding agency and tech provider to develop and roll out Lead to Lease system.</li><li>To regularly report on portfolio performance.</li><li>To oversee the dynamic pricing model for both new lets and renewals.</li><li>To proactively manage tenancy terms, controlling the termination bell curve and preventing overexposure to the market.</li><li>Undertake regular ERV reviews, including carrying out mystery shops on competitors where appropriate, to ensure rents are maximised in the current market.</li><li>Demonstrate a knowledge and understanding of the Build to Rent market and how this differs from residential lettings.</li><li>Remain current with lettings legislation, to ensure that the business are always adhering to requirements.</li><li>Attend resident events, acting as an ambassador for the business. </li><li>Any other duties as required.</li></ul>The Candidate <ul><li>Excellent communication skills and the ability to think outside of the box.</li><li>A can-do attitude, willing to put the customer at the heart of everything.</li><li>Strong initiative and the ability to work both independently and as part of a team.</li><li>Excellent communication, negotiation and persuasion skills.</li><li>The ability to manage time effectively.</li><li>Excellent written and verbal communication and ability to administrate.</li><li>Strong sales negotiation background and closing skills.</li><li>Experience in high level and granular reporting, strong Excel skills. An analytical mind will prove beneficial.</li><li>Previous experience within the BTR or PBSA sectors preferable.</li><li>5 years' experience in a lettings position.</li><li>Ideally ARLA or IRPM qualified or willing to work towards.</li><li>Experience in a demanding customer centric role.</li></ul>

Leasing Manager - BTR (Kent) 

Hybrid Role, requires someone with extensive relationships with clients - HMO property owners and landlords Our client is a growing company specialising in student services, dedicated to providing high-quality student accommodation options. They are seeking an experienced Business Development Manager to expand their portfolio by identifying and securing diversified student housing properties, with a pure focus on HMO properties in the UK.Role Overview:As a Business Development Manager, you will be responsible for sourcing and establishing partnerships with property owners, particularly HMO landlords, to expand our student accommodation offerings. You will leverage your industry experience and network to develop long-term collaborations and ensure a diverse range of housing options for students.Key Responsibilities:<ul><li>Identify and develop partnerships with HMO property owners and landlords in the UK and the rest of Europe.</li><li>Conduct market research to assess viable student accommodation opportunities.</li><li>Negotiate contracts and agreements with landlords to secure housing options.</li><li>Expand our property portfolio by exploring diversified student housing opportunities.</li><li>Build and maintain strong relationships with key stakeholders in the HMO sector.</li><li>Work closely with internal teams to align housing strategies with student needs.</li><li>Stay updated with market trends, regulatory requirements, and competitive landscapes.</li><li>Develop and execute business strategies to ensure sustainable growth.</li></ul>Requirements:<ul><li>At least 5 years of experience in the HMO sector or student housing sector.</li><li>Established network and contacts with HMO landlords or student accommodation opeartors.</li><li>Strong knowledge of UK housing regulations and compliance requirements for HMOs.</li><li>Proven experience in negotiation, property sourcing, and relationship management.</li><li>Excellent communication, networking, and interpersonal skills.</li><li>Ability to work independently and drive business initiatives.</li><li>Passion for student housing and improving accommodation options for students.</li></ul>Preferred Qualifications:<ul><li>Experience working in the student housing sector.</li><li>Familiarity with lease agreements, property management, and investment strategies.</li><li>Understanding of rental market trends and student accommodation needs.</li></ul>Why Join Us?<ul><li>Opportunity to play a key role in expanding a growing student housing network.</li><li>Competitive salary and performance-based incentives.</li><li>Collaborative and innovative work environment.</li><li>Professional growth and development opportunities.</li><li>Excellent progressive opportunities to "Head of" role </li></ul>

Business Development Manager (HMO Specialist Required) 

Reporting directly to the Managing Director, this is a key role responsible for driving quality and cost control, and ensuring that the highest of customer service standards and leasing targets are met.You will provide our residents with an efficient, friendly and top-notch experience, working alongside a small but dedicated leasing and financial team.The RoleMobilisation <ul><li>Set up the processes to enable a smooth handover from the Construction team</li><li>Regularly travel to site for handovers of the homes</li><li>Ensure units are clean, well maintained and meet quality standards</li><li>Escalate any necessary snags and issues identified during handover</li><li>Establish clear and concise systems to measure and manage the process</li><li>Establish and maintain transparent lines of communication with other departments</li></ul>Defects Resolution<ul><li>Supporting the Leasing Portfolio Manager during escalations of defects</li><li>Providing the Leasing Portfolio Manager with technical insight if required when they are dealing with resident complaints</li><li>Oversee the defects process, ensuring prompt resolution within service level agreements.</li></ul>Maintenance, and Responsive Repairs Oversight: <ul><li>Work with the Finance team to determine and manage budgets</li><li>Collaborate with teams to address maintenance tasks promptly</li><li>Manage cyclical redecoration and maintenance programme</li><li>Directly manage the Maintenance Technician</li><li>Technically support the team in the handling of difficult repair issues and visit site as required</li><li>Conduct inventories and mid-tenancy inspections, arranging repairs as necessary</li><li>Oversee soft and hard FM partners, identifying areas for improvement.</li><li>Monitor work order proposals and ensure compliance with approval processes</li></ul> Legal Compliance<ul><li>Stay updated on legislation, statutory health and safety inspections</li><li>Conduct regular inspections and health and safety audits, ensuring compliance</li><li>Implement recommendations from health and safety assessments and audits</li><li>Ensure compliance with all relevant laws and regulations</li><li>Organise and maintain appropriate insurance policies for assets and operations Establish and maintain local relationships and partnerships.</li></ul>Corporate <ul><li>Contribute towards the delivery of all digital operations activities and portals.</li><li>To work closely with marketing partners, contributing to the development of the Hero Living brand.</li><li>Work closely with the company branding agency and tech provider to develop and roll out new compliance and operations system.</li><li>To regularly report on portfolio performance.</li><li>Demonstrate a knowledge and understanding of the Build to Rent market and how this differs from PRS.</li><li>Remain current with legislation, to ensure that the business are always adhering to requirements.</li><li>Attend resident events, acting as an ambassador for the business. </li><li>Any other duties as required. </li></ul>The Candidate <ul><li>Excellent communication skills and the ability to think outside of the box.</li><li>A can-do attitude, willing to put the customer at the heart of everything.</li><li>Strong initiative and the ability to work both independently and as part of a team.</li><li>Excellent communication, negotiation and persuasion skills.</li><li>The ability to manage time effectively.</li><li>Excellent written and verbal communication and ability to administrate.</li><li>Experience in high level and granular reporting, strong Excel skills. An analytical mind will prove beneficial.</li><li>Previous experience within the FM, BTR or PBSA sectors preferable.</li><li>5 years' experience in a lettings position.</li><li>Ideally ARLA, IRPM or RICS qualified or willing to work towards.</li><li>Experience in a demanding customer centric role.</li></ul>

Operations Portfolio Manager - BTR (Kent Based) 

This is an excellent opportunity for an experience general maintenance operative looking to join an established business with huge growth prospects. If you join, go above and beyond and show ambition for growth this role will set you on the path to progress to facilities management. Role Summary:To contribute to an exceptional resident experience through the provision of a high standard of repairs and maintenance tasks. To inspect and diagnose faults and repairs in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.Key Role Responsibilities:<ul><li>Work as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.</li><li>Communicate effectively with customers, clients and colleagues; demonstrating a clear understanding of the issue and using initiative to respond accordingly</li><li>Maintain a focus on delivering services within agreed budgetary &amp; resource parameters</li><li>Monitor the electronic maintenance reporting system through TCAS or Base 360 daily ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.</li><li>Administer all property maintenance &amp; records in accordance with business policies &amp; procedures</li><li>Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning</li><li>To respond to calls outside office hours which cannot be resolved without a presence on site referring to appropriate contractors as necessary</li><li>Undertake repair and maintenance tasks to a high quality including plumbing; joinery and carpentry; painting/decorating; maintenance of lighting and; required statutory testing</li><li>Understand and respond to health and safety matters in an appropriate &amp; timely manner</li><li>Moving furniture and heavy items from location to location on site as required</li></ul>Experience &amp; Skills: Essential:<ul><li>Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter</li><li>Fluent English verbal and written communication skills</li><li>Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times</li><li>Good team player with strong relationship building and influencing skills</li><li>Positive approach and ability to work with little supervision</li><li>Ability to determine cost effective solutions to repairs</li><li>Contractor &amp; Supplier Supervision skills are desirable</li><li>Excellent organisation skills with the ability to multi task and prioritise</li><li>Numerical skills necessary to complete the above activities</li><li>Flexible approach to work and adaptable to thrive in a changing environment.</li></ul>#117

Maintenance Operative (BTR) - Canning Town 

The ideal candidate will play a key role in supporting the overall delivery of the multi-family and single-family neighbourhoods, aligning your efforts with company objectives, metrics, and policies. We need a technically minded individual who can assist with phased handovers and escalated defects and maintenance. Additionally, you will collaborate closely with the Development and Construction teams to facilitate a seamless handover of neighbourhoods from the mobilisation stage to operations. Through your effective management of these responsibilities, you will contribute significantly to maintaining the properties, enhancing resident satisfaction, and improving overall operational efficiency.THE ROLE<ul><li>Deliver first class customer service * Reactive and proactive maintenance tasks as directed by the Property Manager * Joinery, minor plumbing and maintenance works, painting and decorating * Planned maintenance tasks including testing of systems and recording all tests * Waste management services including bin rotation, weekly pull outs and return * Maintain cleaning standards on site-jet washing, cleaning and litter picking * Ensure health and safety on site including removing trip hazards and reporting all faults * Key holding and access management * Participation in on-call rota * Preparing homes during the resident move in/out process * Preparation and clean-up of amenities for resident events * Reporting and recording all maintenance tasks using systems provided * Supporting parcel delivery and management of deliveries to site * Procurement of materials and supplies * Replenishing supplies and maintaining accurate records of equipment on site * Consistently deliver high quality service standard to residents and all visitors * Respond to resident queries within given standard operation procedures as allocated * Carrying out trace and detect of reported maintenance * Provide informed and accurate information to residents where required</li></ul>IDEAL CANDIDATE<ul><li>Multi skilled to a high quality in painting, decorating, basic plumbing, joinery and minor maintenance * Technical understanding of building fabric, construction methods and MEP systems * Excellent communication skills * A strong team player who is happy to assist others to achieve a team goal * Ability to work under pressure in a high turnover environment with accuracy and consistency * A can-do attitude and willing to go the extra mile * Able to work on own Initiative and take responsibility for providing solutions. * Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm * Proactive and dynamic, taking ownership of all of core duties * Experienced in working to targets * Able to deliver multiple tasks and prioritise workloads * With training, able to use property management software packages and I.T. * Professional presentation, confident and outgoing nature * Well organised and able to problem solve and * Act with integrity and professionalism * Driving Licence required due to ad hoc travel to the neighbourhoods</li></ul>

Maintenance Operative - Kent 

Job Description Summary<div>You will run an autonomous business unit taking overall responsibility and accountability for the operations including team members, daily activities, and the resources of the property to achieve established budgeted financial and operational goals. Leading the team by example your focus will be to build a vibrant, safe and welcoming community our residents enjoy being part of.</div><div class="elementToProof"> </div><div> </div><div><div>Key Role Responsibilities</div><ul><li>Acts as a role model at all times by demonstrating the core values </li><li>Leads the team to create positive memorable experiences by exceeding expectations for all residents. </li><li>Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data to achieve the property's occupancy and revenue goals </li><li>Ensures marketing campaigns, advertising and promotional activities are effectively implemented </li><li>Establishes relationships with internal and external stakeholders (sales, marketing, groups, universities) communicating regularly with representatives, ensuring the community's compliance with pertinent regulations and providing performance data and reporting </li><li>Actively seeks interaction and contact with residents to proactively seek to improve service delivery and ensure community events enhance the overall resident experience. </li><li>Meets targeted revenues by making rate recommendations based on market data and monitors payments. </li><li>Prepares and forecasts annual budgets by analysing financial statements, reviewing marketing information, and accessing operational reports. </li><li>Manages the financial performance; attending regular P&amp;L reviews with stakeholders. </li><li>Promotes investor satisfaction and retention through timely variance reporting in respect of budgeted and actual spending and on-going communication about the performance of the properties, and responds with urgency to client/owner concerns, questions, issues, and requests. </li><li>Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. </li><li>Assesses team member training needs and ensure thorough understanding of systems and adherence to policies </li><li>Develops capability of team members in order to meet key performance goals and future succession requirements. </li><li>Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. </li><li>Oversees the tenancy management process by coordinating periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. </li><li>Works hand in hand with Health &amp; Safety to drive a safety culture by managing and monitoring the appropriate health &amp; safety and compliance activities including the incident reporting system and ensures that the community operates in a safe and risk free environment. </li><li>Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. </li><li>Manages planned and reactive maintenance and refurbishments engaging marketing and capital projects teams to ensure timely resident communication and completion to a high standard within agreed budgets and timescales. </li><li>Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. </li></ul><div>Key Relationships</div><ul><li>Regional Operations Managers, Investors &amp; Portfolio Management Team. </li><li>Corporate Support Teams including HR, Finance, Systems, Sales &amp; Marketing, Health &amp; Safety &amp; Capital Projects. </li></ul><div>About You</div><div> </div><div>Knowledge &amp; Qualifications</div><ul><li>Good level of general education </li><li>Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. </li><li>Proficiency in using property management software. Training will however, be provided. </li><li>A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH. </li></ul><div>Experience &amp; Skills </div><div>Essential</div><ul><li>Experience of successfully driving leasing performance and managing operations within the property sector or similar environment. </li><li>Experience of leading a team and a proven track record in delivering service excellence in a similar management role/ environment. </li><li>Detailed knowledge of Landlord/Tenant Legislation. </li><li>A strong team player but capable of working autonomously and taking ownership. </li><li>Excellent organisation skills with the ability to multi task and prioritise </li><li>Excellent verbal and written communication skills </li></ul>#117</div>

General Manager (PBSA) - Manchester 

<h3>Latest jobs by Ross McEwan</h3>

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Ross McEwan

Latest jobs by Ross McEwan

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