Wesley Beckenham

Principal Recruitment Consultant - Living

Job Title: General Manager - Residential Estate (London) Location: Inner London (confidential) Salary: £55,000 DOE + up to 20% bonus Hours: 37.5 hrs/week | Monday-Friday, 9:00-17:30 Reports to: Senior Management Team Team Size: 7 direct reports<div class="x_MsoNormal" align="center"><hr align="center" size="2" width="100%" /></div>About the Role: We are seeking an experienced and hands-on General Manager to lead a large, heritage residential estate in London. The estate comprises over 600 homes across a vibrant community, and this role is central to delivering exceptional operational performance, resident experience, and staff leadership.You will oversee the onsite team including property, leasing, and estates staff, ensuring excellent service delivery, operational efficiency, and compliance with all health &amp; safety and tenancy requirements. This is a rare opportunity to make a real impact on a historic estate undergoing exciting developments.Key Responsibilities:<ul type="disc"><li class="x_MsoNormal">Lead and develop a team of 7 direct reports, fostering an inclusive and high-performing culture</li><li class="x_MsoNormal">Oversee operational management, including property maintenance, service delivery, budgets, and contractor management</li><li class="x_MsoNormal">Drive leasing, rent reviews, and arrears management while ensuring excellent resident experience</li><li class="x_MsoNormal">Monitor commercial performance and deliver additional income streams where appropriate</li><li class="x_MsoNormal">Liaise with residents, clients, and stakeholders to maintain strong relationships</li><li class="x_MsoNormal">Support major onsite projects and continuous improvement initiatives</li></ul>Requirements:<ul type="disc"><li class="x_MsoNormal">Proven experience managing property, estate, or residential operations, ideally in BTR, PBSA, or hospitality-led environments</li><li class="x_MsoNormal">Experience leading teams of 6+ staff</li><li class="x_MsoNormal">Strong financial and operational management skills</li><li class="x_MsoNormal">Knowledge of tenancy types, service charges, and H&amp;S compliance</li><li class="x_MsoNormal">Excellent interpersonal, communication, and customer service skills</li></ul>Why Join:<ul type="disc"><li class="x_MsoNormal">Lead a significant London estate with a mix of historic character and modern investment</li><li class="x_MsoNormal">Opportunity to shape operations and resident experience</li><li class="x_MsoNormal">Competitive salary and bonus, with full-time hours and strong team support</li></ul>

General Manager - PRS Estate - SE1 - £55,000 + bonus

<h3>Resident Services Associate - Monday to Friday - £26,400+</h3>📍 High Wycombe 🏢 Build-to-Rent Residential Scheme ⏰ Full-time | PermanentAre you someone who loves helping people, thrives in a customer-facing environment, and enjoys being the friendly face everyone remembers? If you've worked in hospitality, retail, leisure, front-of-house or customer service, this could be a brilliant next step for you.We're recruiting a Resident Services Associate to join a modern, professionally-managed Build-to-Rent residential community in High Wycombe. This is a role all about people, service and atmosphere - no previous property experience required.<hr /><h3>What you'll be doing</h3>You'll be based on site, acting as the go-to person for residents and visitors alike. Your day will be varied, social and hands-on, including:<ul><li>Welcoming residents and guests with a warm, professional approach</li><li>Being the first point of contact for questions, requests and day-to-day support</li><li>Helping to create a positive, community-focused living experience</li><li>Supporting resident move-ins, move-outs and general enquiries</li><li>Liaising with maintenance and on-site teams to ensure issues are resolved smoothly</li><li>Keeping shared spaces looking inviting, organised and well-presented</li><li>Occasionally assisting with resident events or community initiatives</li></ul>If you're used to looking after guests, customers or members of the public - you'll feel right at home.<hr /><h3>About the environment</h3>You'll be working in a purpose-built rental development designed for long-term living, with high-quality apartments and shared spaces that encourage community and convenience. The focus here is on service, consistency and experience, much like a hotel - but with residents instead of guests.<hr /><h3>Who we're looking for</h3>This role is ideal if you are:<ul><li>Friendly, approachable and naturally helpful</li><li>Confident speaking to people face-to-face and over the phone</li><li>Organised and able to juggle a few tasks at once</li><li>Proud of delivering great customer service</li><li>Comfortable using basic systems, emails and apps (training provided)</li></ul>✨ No property or Build-to-Rent experience needed - attitude, reliability and people skills matter far more than your CV.<hr /><h3>Why apply?</h3><ul><li>A great entry point into the growing Build-to-Rent sector</li><li>A stable, site-based role with real interaction and purpose</li><li>Supportive training and the chance to build a long-term career</li><li>Perfect for candidates looking to move out of shift-heavy hospitality roles while still working with people</li></ul>

Resident Services Associate - BTR - High Wycombe - £26,400

Voids &amp; Repairs Coordinator Central London | Charity Housing Provider £40,000 circa + Bonus | Monday-FridayI'm currently recruiting for a Voids &amp; Repairs Coordinator on behalf of a well-established charity based in Central London, specialising in the delivery of high-quality, affordable rental homes.This is a key operational role, ideal for someone who thrives on organisation, planning, and ownership. The focus is simple but critical: keep void periods to an absolute minimum, while ensuring properties are consistently inspected and maintained throughout the tenancy to avoid surprises at move-out stage.<h3 >The role</h3>Working closely with property management teams and external contractors, you'll take ownership of the end-to-end voids and repairs process, ensuring a smooth, well-planned turnaround when tenancies end.Key responsibilities include:<ul ><li >Proactively managing void periods to minimise lost rental time</li><li >Carrying out and coordinating regular property inspections during tenancies</li><li >Liaising closely with property management to plan upcoming works</li><li >Instructing, coordinating and overseeing contractors</li><li >Scheduling and managing works to agreed timescales and budgets</li><li >Ensuring properties are handed back to a high standard, ready for re-let</li><li >Maintaining clear records and managing your own workload and priorities</li></ul><h3 >The person</h3>I'm looking to speak with candidates who are:<ul ><li >Highly organised and comfortable managing their own schedule and deadlines</li><li >Confident dealing with contractors and internal stakeholders</li><li >Experienced in voids, repairs, property maintenance or housing operations</li><li >Proactive, detail-focused and solutions-driven</li><li >Comfortable working autonomously within a structured environment</li></ul><h3 >What's on offer</h3><ul ><li >Salary circa £40,000 + bonus</li><li >Monday to Friday working pattern</li><li >Central London location</li><li >The opportunity to work with a values-led charity making a genuine social impact</li><li >A role with real ownership and visibility</li></ul>If you're someone who enjoys keeping multiple plates spinning, takes pride in well-run processes, and wants to apply your skills within a purpose-driven organisation, I'd love to have a conversation.

Voids and Repairs Coordinator

Assistant General Manager - Build to Rent 📍 Manchester 💷 £34,000 salary + £4,000 bonus 🕘 Monday-Friday | 9:00am-6:00pmI'm currently working with a standout Build to Rent development in Manchester that's looking to appoint an Assistant General Manager to support the day-to-day operation of a vibrant, resident-focused scheme.This is a brilliant opportunity for someone who enjoys being at the heart of a community, balancing people management with high-quality property and tenancy oversight, and bringing resident experiences to life.<h3 >The Role</h3>As Assistant General Manager, you'll play a key role in ensuring residents receive an exceptional living experience. Your focus will sit across resident management, property and tenancy management, with a strong emphasis on engagement and service delivery.Key responsibilities will include:<ul ><li >Acting as a key point of contact for residents, building strong relationships and handling queries professionally</li><li >Supporting tenancy management across the scheme, including compliance, renewals, move-ins and move-outs</li><li >Overseeing day-to-day property management, ensuring standards are consistently high</li><li >Taking the lead on planning and delivering resident events, helping to build a genuine sense of community</li><li >Supporting the General Manager with operational reporting and team coordination</li></ul><h3 >About You</h3>I'm keen to speak with candidates who:<ul ><li >Have experience within Build to Rent, residential property, student accommodation, hospitality or serviced living</li><li >Are confident managing resident relationships and resolving issues with a customer-first mindset</li><li >Are organised, proactive and comfortable juggling operational and people-focused responsibilities</li><li >Enjoy creating engaging resident experiences and events</li></ul><h3 >What's on Offer</h3><ul ><li >£34,000 basic salary</li><li >£4,000 bonus</li><li >Monday to Friday working hours (9am-6pm)</li><li >The chance to work within a high-quality, professionally managed Build to Rent development</li></ul>If you're looking to step into a role where resident experience truly matters and want to be part of a modern, forward-thinking living environment, please get in touch!

Assistant General Manager - BTR - Manchester £34,000 + Bonus

<div><div tabindex="-1"><div class="flex max-w-full flex-col grow"><div><div><div class="markdown prose dark:prose-invert w-full break-words dark markdown-new-styling">Resident Services Associate (Customer Service &amp; Lettings) Sheffield City Centre | Build-to-RentI'm recruiting on behalf of a leading Build-to-Rent operator for a Resident Services Associate role at a build to rent scheme Sheffield city centre.This role is ideal for customer service or sales professionals looking to move into property, as well as those with some residential experience who enjoy working in a people-focused, fast-paced environment.<hr /><h3>The Opportunity</h3>Based at a luxury apartment development, you'll support both lettings and resident services, helping to lease the building and deliver an excellent day-to-day experience for residents.You'll be the first point of contact for prospective and existing residents, combining customer service, sales, and problem-solving to ensure the scheme runs smoothly from launch through to full occupancy.<hr /><h3>Key Responsibilities</h3>Lettings<ul><li>Manage enquiries and respond promptly</li><li>Conduct engaging apartment viewings</li><li>Support leasing, renewals, and the referencing process</li><li>Manage the tenancy lifecycle, including check-ins, check-outs and inspections</li></ul>Resident Services<ul><li>Create a welcoming environment for residents and visitors</li><li>Handle queries and complaints efficiently and professionally</li><li>Coordinate maintenance requests and contractor visits</li><li>Carry out regular property walkarounds to maintain high standards</li><li>Collect resident feedback and help build a strong on-site community through events and local partnerships</li></ul><hr /><h3>About You</h3><ul><li>Highly organised and comfortable in a customer-facing role</li><li>Sales or customer service background</li><li>Passionate about delivering a great resident experience</li><li>Proactive, practical, and solutions-focused</li></ul><hr />If you enjoy working with people and being hands-on, this is a great opportunity to build a career in the growing Build-to-Rent sector.</div></div></div></div></div></div>

Resident Services Associate - Build to Rent

<h3 >Resident Services Associate - Monday to Friday - £26,400+</h3>📍 High Wycombe 🏢 Build-to-Rent Residential Scheme ⏰ Full-time | PermanentAre you someone who loves helping people, thrives in a customer-facing environment, and enjoys being the friendly face everyone remembers? If you've worked in hospitality, retail, leisure, front-of-house or customer service, this could be a brilliant next step for you.We're recruiting a Resident Services Associate to join a modern, professionally-managed Build-to-Rent residential community in High Wycombe. This is a role all about people, service and atmosphere - no previous property experience required.<hr /><h3 >What you'll be doing</h3>You'll be based on site, acting as the go-to person for residents and visitors alike. Your day will be varied, social and hands-on, including:<ul ><li >Welcoming residents and guests with a warm, professional approach</li><li >Being the first point of contact for questions, requests and day-to-day support</li><li >Helping to create a positive, community-focused living experience</li><li >Supporting resident move-ins, move-outs and general enquiries</li><li >Liaising with maintenance and on-site teams to ensure issues are resolved smoothly</li><li >Keeping shared spaces looking inviting, organised and well-presented</li><li >Occasionally assisting with resident events or community initiatives</li></ul>If you're used to looking after guests, customers or members of the public - you'll feel right at home.<hr /><h3 >About the environment</h3>You'll be working in a purpose-built rental development designed for long-term living, with high-quality apartments and shared spaces that encourage community and convenience. The focus here is on service, consistency and experience, much like a hotel - but with residents instead of guests.<hr /><h3 >Who we're looking for</h3>This role is ideal if you are:<ul ><li >Friendly, approachable and naturally helpful</li><li >Confident speaking to people face-to-face and over the phone</li><li >Organised and able to juggle a few tasks at once</li><li >Proud of delivering great customer service</li><li >Comfortable using basic systems, emails and apps (training provided)</li></ul>✨ No property or Build-to-Rent experience needed - attitude, reliability and people skills matter far more than your CV.<hr /><h3 >Why apply?</h3><ul ><li >A great entry point into the growing Build-to-Rent sector</li><li >A stable, site-based role with real interaction and purpose</li><li >Supportive training and the chance to build a long-term career</li><li >Perfect for candidates looking to move out of shift-heavy hospitality roles while still working with people</li></ul>

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Wesley Beckenham

Latest jobs by Wesley Beckenham

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