Wesley Beckenham

Principal Recruitment Consultant - Living

<h1>Resident Services Coordinator</h1><p>📍 Manchester<br /> 💰 £28,000 + Bonus + Excellent Benefits</p><p>Looking to build a long-term career in property management with a company that genuinely invests in people?</p><p>We're recruiting for a Resident Services Coordinator to join a growing and highly respected residential property team in Manchester. This is an ideal opportunity for someone with strong customer service or coordination experience who wants to break into the property sector and develop a career within residential management.</p><p>You'll be joining a supportive, collaborative environment where training and progression are actively encouraged. Whether you already have some exposure to property or you're looking to transfer your organisational and people skills into a new industry, this role offers a fantastic platform to grow.</p><h2>The Opportunity</h2><p>This is a varied and people-focused role where no two days are the same. Acting as a key point of contact for residents, you'll help deliver a seamless customer experience while gaining valuable exposure to compliance, lettings coordination, resident engagement, and operational property management.</p><p>You'll work closely with experienced property professionals and gain hands-on experience across residential operations - making this an excellent stepping stone into a wider career in property management.</p><h2>What You'll Be Doing</h2><ul><li>Managing resident enquiries via phone and email</li><li>Coordinating resident move-outs and deposit return processes</li><li>Supporting compliance administration including Right to Rent checks</li><li>Assisting with inspections, appointments, and contractor coordination</li><li>Maintaining accurate records and CRM systems</li><li>Supporting resident communication and service delivery</li><li>Occasionally visiting residential developments to support on-site operations and resident relationships</li><li>Working alongside experienced Resident Services Managers and wider operational teams</li></ul><h2>What We're Looking For</h2><p>We'd love to hear from candidates who are:</p><ul><li>Highly organised with strong attention to detail</li><li>Confident communicators with a professional telephone manner</li><li>Customer-focused and naturally approachable</li><li>Able to manage multiple tasks in a fast-paced environment</li><li>Proactive, reliable, and keen to learn</li><li>Interested in developing a career within property, housing, or residential management</li></ul><p>Previous experience in customer service, administration, coordination, hospitality, lettings, or property would be beneficial - but full training will be provided.</p><h2>What's In It For You?</h2><ul><li>Clear career development opportunities within property management</li><li>Ongoing training and support</li><li>Friendly and collaborative team culture</li><li>27 days holiday + birthday off</li><li>Private healthcare</li><li>Life insurance</li><li>Pension scheme</li><li>Annual discretionary bonus</li><li>Salary sacrifice schemes including Electric Car and Cycle to Work</li></ul><p>If you're looking for a role where you can develop valuable industry experience, build a career path, and be part of a growing residential property environment, we'd love to hear from you.</p>

Resident Services Co-ordinator - Manchester - £28,000 + Bonus

<h2 >Facilities Management Assistant</h2><p >📍 Wembley<br /> 💰 £30,000 + Bonus<br /> 🕒 Full-Time | 40 Hours Per Week</p><p >Are you looking to build a long-term career in Facilities Management within a fast-paced residential environment?</p><p >We're working with a growing and highly regarded residential operator to find a proactive and customer-focused Facilities Management Assistant to join their onsite team in Wembley. This is a fantastic opportunity for someone with strong organisation skills, a passion for property, and an interest in developing a career in facilities, building operations, or residential management.</p><p >You'll be joining a modern Build-to-Rent development with premium resident amenities including co-working spaces, landscaped gardens, and communal facilities - playing a key role in ensuring residents receive an exceptional living experience every day.</p><h3 >The Opportunity</h3><p >This is a varied, hands-on position where no two days are the same. You'll support the day-to-day facilities operation of a large residential development, helping to coordinate maintenance, compliance, contractor management, inspections, and resident queries.</p><p >It's an ideal role for someone who enjoys problem solving, thrives in a customer-facing environment, and wants exposure to all aspects of facilities and property operations.</p><h3 >Key Responsibilities</h3><ul ><li >Coordinating reactive and planned maintenance works</li><li >Supporting fire safety and health &amp; safety compliance checks</li><li >Managing contractor access, inductions, and onsite works</li><li >Conducting building inspections and logging maintenance issues</li><li >Assisting with apartment inspections and end-of-tenancy processes</li><li >Supporting resident queries and facilities-related requests</li><li >Monitoring communal areas to maintain high presentation standards</li><li >Maintaining accurate compliance and maintenance records</li><li >Working closely with onsite maintenance and property teams</li></ul><h3 >What We're Looking For</h3><ul ><li >Previous experience in facilities, property, hospitality, maintenance coordination, or customer service</li><li >Strong organisational and communication skills</li><li >A proactive, "can-do" attitude</li><li >Comfortable managing multiple priorities in a busy environment</li><li >Excellent attention to detail</li><li >Confident using Microsoft Office and digital systems</li><li >A genuine interest in developing a career in Facilities Management</li></ul><h3 >Desirable Experience</h3><ul ><li >Residential, student accommodation, hotel, or Build-to-Rent experience</li><li >Exposure to health &amp; safety or compliance processes</li><li >IOSH, NEBOSH, IWFM, or other property/facilities qualifications (or interest in working towards them)</li></ul><h3 >What's On Offer</h3><ul ><li >Salary of circa £30,000 plus bonus</li><li >Excellent career progression opportunities</li><li >Exposure to a modern Build-to-Rent environment</li><li >Supportive and collaborative team culture</li><li >Ongoing training and development within Facilities Management</li><li >The chance to build a long-term career in a growing sector</li></ul><p >If you're ambitious, customer-focused, and looking for a role that offers genuine career development within Facilities Management, we'd love to hear from you.</p>

Facilities Management Assistant - Build to Rent - Wembley

<h2 >Housing Defects &amp; Compliance Officer</h2><p ><strong >Salary: £37,000 + Bonus</strong></p><p >A well-established residential property organisation is seeking an experienced Housing Defects &amp; Compliance Officer to join its growing team. This is an excellent opportunity for a property professional with strong inspection, compliance, and maintenance knowledge to play a key role in ensuring homes remain safe, compliant, and maintained to a high standard.</p><p >Working closely with senior compliance and maintenance leadership, the successful candidate will carry out detailed property inspections, identify defects, oversee compliance requirements, and support the effective delivery of remedial and preventative works across a varied property portfolio.</p><h3 >Key Responsibilities</h3><ul ><li >Carry out inspections of void and occupied residential properties, identifying defects and required remedial works</li><li >Produce detailed site survey reports and maintenance schedules</li><li >Investigate reported maintenance issues and recommend repair solutions</li><li >Liaise with contractors, maintenance teams, tenants, and internal stakeholders</li><li >Conduct routine compliance inspections to ensure properties meet Health &amp; Safety and licensing standards</li><li >Identify preventative maintenance requirements and escalate high-risk issues where necessary</li><li >Support the out-of-hours emergency maintenance line on a rota basis</li></ul><h3 >Requirements</h3><ul ><li >Experience in property inspections, defects identification, or compliance</li><li >Good understanding of property maintenance and Health &amp; Safety requirements</li><li >Strong communication and organisational skills</li><li >Full UK Driving Licence essential</li></ul><h3 >What's on Offer</h3><ul ><li >£37,000 basic salary + bonus</li><li >Autonomous and varied field-based role</li><li >Opportunity to join a growing and supportive property team</li><li >Long-term career development opportunities</li></ul><p >For more information or to apply confidentially, please get in touch today.</p>

Housing Defects+Compliance Officer - Southend-On-Sea + London

<h2 >Resident Services Manager</h2><p >📍 Morecambe &amp; Accrington<br /> 💰 £34,000 basic + £4,000 bonus + car allowance</p><p >We're working with a fast-growing, private equity-backed Build-to-Rent operator that is expanding rapidly across the UK. Due to continued growth, they are now looking to appoint a Resident Services Manager to oversee schemes across Morecambe and Accrington.</p><p >This is an excellent opportunity for someone with a background in residential lettings, property management, estates management or Build-to-Rent who thrives in a customer-focused environment and enjoys taking ownership of their developments.</p><p >As Resident Services Manager, you'll be responsible for delivering an exceptional resident experience across a portfolio of suburban rental homes. This is a varied, hands-on role combining lettings, tenancy management, estates oversight and resident engagement.</p><p >You'll act as the face of the developments, building strong relationships with residents, contractors and local stakeholders while ensuring homes and communal areas are maintained to a high standard.</p><h3 >Key Responsibilities</h3><ul ><li >Managing the full resident journey from enquiry through to move-in and tenancy renewal</li><li >Conducting property viewings and supporting lettings activity to minimise voids</li><li >Completing tenancy agreements, inventories, check-ins and check-outs</li><li >Carrying out regular property inspections and managing tenancy compliance</li><li >Coordinating planned and reactive maintenance works with contractors</li><li >Supporting resident retention initiatives and community engagement activity</li><li >Performing regular estate inspections and ensuring developments remain well presented</li><li >Managing handovers of newly completed or refurbished homes</li><li >Building relationships with local community groups, councils and external stakeholders</li><li >Supporting rent collection processes and resolving resident queries professionally</li></ul><h3 >About You</h3><p >The successful candidate will be organised, proactive and customer-focused, with the ability to manage multiple priorities across a busy operational portfolio.</p><p >You will ideally have:</p><ul ><li >Experience within residential property management, lettings, Build-to-Rent or estates management</li><li >Strong knowledge of tenancy processes including check-ins, inventories and inspections</li><li >Excellent communication and relationship management skills</li><li >The ability to work independently and take ownership of developments</li><li >A solutions-focused approach with strong conflict resolution skills</li><li >Good IT skills and confidence using property management systems</li><li >A full UK driving licence and access to your own vehicle</li></ul><p >Knowledge of current residential legislation and the evolving rental sector would be advantageous.</p><h3 >What's on Offer</h3><ul ><li >£34,000 basic salary</li><li >£4,000 bonus</li><li >Car allowance</li><li >Opportunity to join a well-funded and expanding residential operator</li><li >Long-term career progression within a growing Build-to-Rent business</li><li >Varied and autonomous role with real ownership</li></ul>

RSM - Single Family Housing - Morecambe + Accrington £34K+ Bonus

<h1>Operational Excellence Manager</h1><p><strong>London HQ | Hybrid Working | UK Travel</strong><br /><strong>£50,000 - £55,000 + Bonus + Long-Term Incentive Programme</strong></p><p>Are you an operationally minded problem-solver who thrives on improving processes, driving change, and delivering measurable business impact?</p><p>This is a rare opportunity to join one of the UK's most exciting and fast-growing Build-to-Rent platforms in a highly visible head office role with exposure to senior leadership, investors, and major operational projects across a national portfolio.</p><p>We're looking for an ambitious, analytical, and highly organised Operational Excellence Manager to help shape the future of a rapidly scaling residential platform. This role would suit someone from an operational, compliance, project management, audit, consulting, or analytical background who is ready to step into a broader strategic position with real influence.</p><h2>The Opportunity</h2><p>Working closely with the Senior Operations Manager, you will play a key role in improving operational performance across a growing portfolio of Build-to-Rent and co-living assets throughout the UK.</p><p>This is far more than a traditional operations role. You'll lead business-critical projects, implement operational change, mobilise new developments, embed best practice, and help drive performance across multiple sites - all while working from a collaborative London HQ environment.</p><p>You'll have the opportunity to influence operational strategy, work alongside senior executives, and contribute directly to the growth of a business that is expanding at pace across the UK.</p><h2>What You'll Be Doing</h2><h3>Delivering Strategic Operational Projects</h3><p>You'll scope, lead, and deliver projects that improve operational efficiency, resident experience, and commercial performance across the portfolio.</p><p>Projects may include:</p><ul><li><p>Implementing operational changes linked to new legislation</p></li><li><p>Launching new resident services and ancillary revenue streams</p></li><li><p>Introducing innovative technology solutions and AI-driven operational tools</p></li><li><p>Improving systems, workflows, reporting, and operational governance</p></li></ul><h3>Mobilising and Onboarding New Sites</h3><p>You'll support the successful launch and onboarding of new Build-to-Rent and co-living developments, ensuring operational readiness from pre-opening through stabilisation.</p><p>This includes:</p><ul><li><p>Operational setup and implementation</p></li><li><p>Team onboarding and process alignment</p></li><li><p>Systems implementation and compliance readiness</p></li><li><p>Ensuring a seamless resident experience from day one</p></li></ul><h3>Driving Continuous Improvement</h3><p>You'll help create a culture of operational excellence across the business by:</p><ul><li><p>Conducting audits, inspections, and mystery shops</p></li><li><p>Reviewing SOPs and operational standards</p></li><li><p>Analysing operational and financial performance data</p></li><li><p>Identifying opportunities to improve efficiency, customer experience, and NOI performance</p></li><li><p>Partnering with site teams and technology providers to implement change</p></li></ul><h3>Supporting Senior Leadership</h3><p>Acting as the second-in-command to the Senior Operations Manager, you'll gain broad exposure across the business and support:</p><ul><li><p>Strategy and business planning</p></li><li><p>Investor reporting and stakeholder engagement</p></li><li><p>Team planning and operational leadership</p></li><li><p>Cross-functional projects and decision making</p></li></ul><h2>About You</h2><p>We're looking for someone who combines strong operational thinking with excellent organisational and analytical skills.</p><p>You may currently work in:</p><ul><li><p>Operations</p></li><li><p>Project management</p></li><li><p>Compliance or audit</p></li><li><p>Process improvement</p></li><li><p>Consulting</p></li><li><p>Property operations</p></li><li><p>Residential, BTR or PBSA environments</p></li></ul><p>You'll likely be:</p><ul><li><p>Highly structured, organised, and detail-oriented</p></li><li><p>Process-driven with a passion for improving how things work</p></li><li><p>Comfortable analysing operational data and turning insight into action</p></li><li><p>Confident managing multiple projects and stakeholders</p></li><li><p>Adaptable, resilient, and excited by a fast-paced growth environment</p></li><li><p>Technologically confident and interested in operational systems and innovation</p></li></ul><p>Experience within Build-to-Rent, residential living, hospitality, PBSA, or multi-site operations would be advantageous, but strong transferable operational experience will also be considered.</p><h2>Why Apply?</h2><ul><li><p>High-impact, highly visible role with exposure to executive leadership</p></li><li><p>Opportunity to influence operational strategy across a growing national platform</p></li><li><p>Fast-paced environment with genuine progression potential</p></li><li><p>Involvement in innovation, technology, and operational transformation projects</p></li><li><p>Hybrid working model with collaborative London HQ environment</p></li><li><p>Competitive salary, discretionary bonus, and LTIP participation</p></li></ul><p>If you're looking for a role where you can combine operational thinking, analytical problem-solving, and project delivery within a modern, growth-focused business, we'd love to hear from you.</p>

Operational Excellence Manager - London - £55,000 + Bonus

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Wesley Beckenham

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