Connecting top talent with residential development customer care opportunities.

Residential Development Customer Care Recruitment Specialists

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<p class="Paragraph SCXW126194738 BCX0" lang="EN-GB" xml:lang="EN-GB"><span class="TextRun SCXW126194738 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW126194738 BCX0">Looking to advance your career in residential development and customer care within the property sector?&nbsp;</span><span class="NormalTextRun SpellingErrorV2Themed SCXW126194738 BCX0">deverellsmith</span><span class="NormalTextRun SCXW126194738 BCX0">&nbsp;is a specialist recruitment partner, connecting candidates with top property jobs in residential customer service, quality assurance, and resident engagement. We work with leading housebuilders, residential developers, and estate management teams to provide access to high‑quality opportunities.</span></span><span class="EOP SCXW126194738 BCX0" data-ccp-props="{}">&nbsp;</span></p>
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<p class="Paragraph SCXW126194738 BCX0" lang="EN-GB" xml:lang="EN-GB"><span class="TextRun SCXW126194738 BCX0" lang="EN-GB" xml:lang="EN-GB" data-contrast="none"><span class="NormalTextRun SCXW126194738 BCX0">Our recruitment&nbsp;</span><span class="NormalTextRun SCXW126194738 BCX0">expertise</span><span class="NormalTextRun SCXW126194738 BCX0">&nbsp;spans key roles including Customer Care Managers, Customer Service Advisors, Resident Liaison Officers, Quality Inspectors, and After Sales Coordinators. By leveraging our extensive network and deep understanding of residential development and customer care roles, we help candidates secure positions that align with their skills, experience, and long‑term career goals, accelerating success in property customer care and residential development.</span></span></p>
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Elevate Your Career in Property Residential Development Customer Care 

<h3>For candidates</h3>

<p>Select each sector page to explore how we can assist you.</p>

<h3>Our specialist sector areas</h3>

<div><strong >Investment &amp; Partnerships Manager</strong></div><div> </div><div> </div><div>We're looking for an ambitious and highly organised Investment &amp; Partnerships Manager to join a leading property developer. Working closely with senior leadership, you'll play a key role in managing investor and partner relationships, coordinating complex transactions, and ensuring critical information flows seamlessly across projects.</div><div> </div><div> </div><div><strong>External Relationships &amp; Stakeholder Coordination</strong></div><ul><li>Maintain and manage stakeholder and CRM databases (e.g. Pipedrive), ensuring accurate and up-to-date records</li><li>Support engagement with investors, lenders and partners by tracking actions, coordinating follow-ups, and ensuring timely delivery of materials</li><li><div>Prepare high-quality briefing notes and meeting packs</div></li></ul><div> </div><div><strong>Technical &amp; Development Information Flow</strong></div><ul><li>Coordinate technical inputs across internal and external teams, ensuring information is shared accurately and on time</li><li>Track and manage technical queries, ensuring responses are captured and escalated where needed</li><li>Oversee ongoing reporting and information flows across projects</li></ul><div> </div><div><strong>Transaction &amp; Dataroom Management</strong></div><ul><li>Maintain organised, accurate data rooms and manage access for partners and investors</li><li>Support Directors in coordinating inputs for Heads of Terms, due diligence and negotiations</li><li>Monitor deliverables across legal, commercial, technical and financial workstreams to keep transactions progressing</li></ul><div> </div><div><strong>Internal Coordination &amp; Governance</strong></div><ul><li>Maintain trackers, deadlines, and action logs to ensure alignment across teams</li><li>Support senior stakeholders with project summaries and coordination across multiple workstreams</li></ul><div> </div><div><strong>About You</strong></div><ul><li>Strong understanding of real estate development, including technical, commercial and financial aspects</li><li>Proven experience managing complex information flows across multiple stakeholders</li><li>Highly organised with exceptional attention to detail and the ability to prioritise competing demands</li><li>Confident communicator, comfortable engaging with investors, housing associations, JV partners, consultants and senior stakeholders</li><li>Proactive, structured and solutions-oriented approach</li><li>Able to operate across both technical and commercial disciplines</li></ul>

Investment & Partnerships Manager  

<p>Move beyond month end.</p><p>This is a commercially focused role supporting live residential development schemes from appraisal through to sale. You will partner directly with Development, Construction and Sales teams across a portfolio of c.15 projects - owning forecasts, tracking spend and supporting board level decisions where costs move beyond approved limits.</p><p><strong>What you will be doing:</strong></p><ul><li><p>Project accounting across live development schemes</p></li><li><p>Budgeting forecasting and variance analysis</p></li><li><p>Cashflow tracking at scheme level</p></li><li><p>Partnering with PMs Surveyors and Sales teams</p></li><li><p>Supporting appraisal models and board papers</p></li></ul><p><strong>You will need:</strong></p><ul><li><p>ACA or ACCA finalist or qualified</p></li><li><p>Strong management accounting fundamentals</p></li><li><p>Confidence working with non finance stakeholders</p></li><li><p>Property or construction exposure helpful not essential</p></li></ul><p><strong>Why apply:</strong></p><ul><li><p>1 to 2 days in office</p></li><li><p>35 hour working week</p></li><li><p>28 days annual leave + bank holidays</p></li><li><p>Clear internal progression into Finance Manager roles</p></li><li><p>Commercial exposure to live schemes</p></li></ul>

Project Accountant | 35 Hour Week | 1-2 Days Office | Great Benefits

<p ><strong>Operational Excellence Manager</strong> <strong>Location:</strong> London HQ (hybrid, with travel to UK sites) <strong>Salary:</strong> £50,000 - £55,000 + discretionary bonus + LTIP eligibility <strong>Reports to:</strong> Senior Operations Manager</p><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><p ><strong>About the Business</strong></p><p >A fully integrated, award-winning Build-to-Rent operator with a growing portfolio of stabilised and pipeline schemes across the UK. The business invests, designs, builds, and manages in-house, and is expanding through both new development and third-party management mandates.</p><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><p ><strong>The Role</strong></p><p >We are looking for an Operational Excellence Manager to drive performance, lead change projects, and ensure consistently high standards across our operational BTR portfolio. You will also play a central role in mobilising and onboarding new BTR and co-living schemes.</p><p >This is a high-visibility position with exposure to senior leadership, investors, and external stakeholders. The ideal candidate is highly structured, detail-oriented, and energised by building and embedding better processes.</p><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><p ><strong>Key Responsibilities</strong></p><p ><em>Project Delivery</em></p><ul ><li class="whitespace-normal break-words pl-2">Scope, manage, and deliver operational projects end-to-end, setting clear objectives, governance structures, and stakeholder engagement plans</li><li class="whitespace-normal break-words pl-2">Examples include: adapting operating models in line with new legislation (e.g. Renters' Rights Act), launching ancillary revenue services, and implementing new technology solutions</li></ul><p ><em>Onboarding &amp; Mobilisation</em></p><ul ><li class="whitespace-normal break-words pl-2">Lead the onboarding of new operational BTR and co-living schemes, ensuring continuity for residents and no disruption to occupancy or rent collection</li><li class="whitespace-normal break-words pl-2">Support the mobilisation of new developments from pre-opening through to stabilisation, covering operational setup, team onboarding, systems implementation, and compliance readiness</li></ul><p ><em>Operational Standards</em></p><ul ><li class="whitespace-normal break-words pl-2">Conduct site visits, audits, mystery shops, and inspections to objectively assess delivery against SOPs</li><li class="whitespace-normal break-words pl-2">Work with on-site and support teams to identify improvement opportunities and demonstrate measurable NOI impact</li><li class="whitespace-normal break-words pl-2">Review sector best practice to continually raise the bar on resident experience and operational efficiency</li></ul><p ><em>Supporting Senior Operations Manager</em></p><ul ><li class="whitespace-normal break-words pl-2">Act as deputy, contributing to strategy, business planning, and team objective-setting</li><li class="whitespace-normal break-words pl-2">Lead the operational business in their absence, including investor meetings and on-site staff management</li></ul><p ><em>KPIs:</em> Occupancy, void days, rental growth, gross-to-net, NOI, resident reviews, NPS, compliance</p><hr class="border-border-200 border-t-0.5 my-3 mx-1.5" /><p ><strong>Skills &amp; Experience</strong></p><ul ><li class="whitespace-normal break-words pl-2">Highly organised and process-driven with a strong eye for detail</li><li class="whitespace-normal break-words pl-2">Proven experience in project management, compliance, auditing, or operational improvement - ideally within BTR, PBSA, or residential property</li><li class="whitespace-normal break-words pl-2">Comfortable interpreting and acting on detailed operational data</li><li class="whitespace-normal break-words pl-2">Technologically confident, with experience of platforms such as Yardi (or similar)</li><li class="whitespace-normal break-words pl-2">Adaptable and resilient in a fast-paced, 24/7 operational environment</li></ul>

Operational Excellence Manager

<div class="x_elementToProof"><strong>Sales Negotiator - East London</strong> <strong>£28,000 - £30,000 Basic | OTE £55,000 - £60,000</strong></div><div class="x_elementToProof">We're working with a leading residential developer on an exciting opportunity for a Sales Negotiator to join their on-site sales team at a prestigious new build development in East London.</div><div class="x_elementToProof">This is a fantastic chance to work on a high-quality, multi-phase scheme offering 1, 2 and 3 bedroom homes, complete with a residents' concierge service, gym and beautifully landscaped communal parkland. With multiple phases actively selling and strong buyer demand, there's serious earning potential for the right candidate.</div><div class="x_elementToProof"><strong>The Role</strong></div><div class="x_elementToProof">Based at the on-site Sales &amp; Marketing Suite, you'll be guiding buyers through the full purchase journey - from initial enquiry right through to exchange and completion. You'll be the face of the development, delivering an exceptional customer experience that reflects the quality of the homes on offer.</div><div class="x_elementToProof">Day to day this will include qualifying and managing prospective buyers, conducting show home appointments and site tours, progressing sales pipelines and chasing solicitors, maintaining accurate CRM records, and working consistently to weekly and monthly targets.</div><div class="x_elementToProof"><strong>What We're Looking For</strong></div><div class="x_elementToProof">Experience in new homes sales is preferred, though candidates from a strong residential or customer-facing sales background will also be considered. You'll be confident, well-presented and target-driven, with excellent communication skills and a natural ability to build rapport. Weekend working is required as part of a standard rota.</div><div class="x_elementToProof"><strong>The Package</strong></div><div class="x_elementToProof">£28,000 - £30,000 basic salary | OTE £55,000 - £60,000</div><div class="x_elementToProof">To find out more about this role and the development, apply now and we'll be in touch with further details.</div>

Sales Consultant - East London

<div class="x_elementToProof"><strong >Sales Negotiator - East London</strong> <strong>£28,000 - £30,000 Basic | OTE £55,000 - £60,000</strong></div><div class="x_elementToProof">We're working with a leading residential developer on an exciting opportunity for a Sales Negotiator to join their on-site sales team at a prestigious new build development in East London.</div><div class="x_elementToProof">This is a fantastic chance to work on a high-quality, multi-phase scheme offering 1, 2 and 3 bedroom homes, complete with a residents' concierge service, gym and beautifully landscaped communal parkland. With multiple phases actively selling and strong buyer demand, there's serious earning potential for the right candidate.</div><div class="x_elementToProof"><strong>The Role</strong></div><div class="x_elementToProof">Based at the on-site Sales &amp; Marketing Suite, you'll be guiding buyers through the full purchase journey - from initial enquiry right through to exchange and completion. You'll be the face of the development, delivering an exceptional customer experience that reflects the quality of the homes on offer.</div><div class="x_elementToProof">Day to day this will include qualifying and managing prospective buyers, conducting show home appointments and site tours, progressing sales pipelines and chasing solicitors, maintaining accurate CRM records, and working consistently to weekly and monthly targets.</div><div class="x_elementToProof"><strong>What We're Looking For</strong></div><div class="x_elementToProof">Experience in new homes sales is preferred, though candidates from a strong residential or customer-facing sales background will also be considered. You'll be confident, well-presented and target-driven, with excellent communication skills and a natural ability to build rapport. Weekend working is required as part of a standard rota.</div><div class="x_elementToProof"><strong>The Package</strong></div><div class="x_elementToProof">£28,000 - £30,000 basic salary | OTE £55,000 - £60,000</div><div class="x_elementToProof">To find out more about this role and the development, apply now and we'll be in touch with further details.</div>

<p><strong>Design Manager (Client-Side, Residential Development)</strong><br /> <strong>Location: Central London </strong><br /> <strong>Salary: £35,000 - £55,000 (dependent on experience)</strong></p><p>A growing residential developer is looking to hire a Design Manager to sit on the client side and take ownership of the design and specification process across multiple live and upcoming schemes.</p><p>This is a newly created role driven by project demand and a clear need for stronger design oversight. You'll act as the link between architects, consultants and the construction team, ensuring that what gets built aligns with the developer's product standards, not just minimum compliance or cost-led decisions.</p><p><strong>The role</strong><br /> You'll work closely with the founder, becoming a trusted right hand on all design-related matters. Day to day, you'll be reviewing drawings, interrogating specifications, and making commercially grounded recommendations before anything is signed off.</p><p>There's a strong pipeline of projects already underway, so you'll be stepping into a busy environment where your input will have immediate impact.</p><p><strong>Key responsibilities</strong></p><ul><li>Review architectural drawings and technical packages</li><li>Sense-check design decisions against quality, usability, and cost</li><li>Prepare and manage detailed specification documents</li><li>Ensure consistency with internal product standards and market expectations</li><li>Liaise with architects, consultants, and the construction team</li><li>Act as a quality control layer between design and delivery</li><li>Provide clear, confident recommendations on what works and what doesn't</li></ul><p><strong>What they're looking for</strong></p><ul><li>Background in architecture or interior architecture (Part I or similar)</li><li>Exposure to residential projects (practice or developer-side)</li><li>Ability to read and interpret drawings with confidence</li><li>Strong attention to detail and a practical mindset</li><li>Commercial awareness, understanding cost implications and buildability</li><li>Comfortable challenging decisions and offering informed opinions</li></ul><p>Equally important is mindset. This is a pragmatic, delivery-focused environment, less conceptual, more about getting the right product built to the right standard. You'll need to be resilient, collaborative, and able to hold your own in discussions with both design and construction stakeholders.</p><p><strong>The environment</strong></p><ul><li>Office-based in Angel, with a collaborative and growing team</li><li>Close working relationship with the construction arm</li><li>High level of autonomy, but strong visibility and influence</li><li>Fast-paced, with multiple projects moving simultaneously</li></ul><p><strong>Why apply?</strong><br /> This is a chance to step into a role with real ownership early in your career, working directly with decision-makers and shaping the end product of residential developments. If you're looking to move away from purely design-led work into something more commercially grounded and client-side, this offers a clear path.</p><p> </p>

Design Manager

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<h3>Why choose deverellsmith?</h3>

<h3>How we’ve helped others.</h3>

Alice Murray

Business Manager - New Homes Contract

Elise Goldsmith

Senior Consultant - New Homes Contract 

Persie Frost

Office Manager

Tabitha Allingham

Manager - New Homes & Later Living

Tess Amigoni

Senior Manager - New Homes & Construction Contract

<h3>Meet the Residential Development Customer Care  Team</h3>


              <p>Contact devrellsmith today to explore your opportunities in the <br/> property and real estate industry.</p>
              

For candidates

Our specialist sector areas

Our Latest Property Jobs

Why choose deverellsmith?

Meet the residential development customer care team

Alice Murray

Elise Goldsmith

Persie Frost

Tabitha Allingham

Tess Amigoni

Ready to elevate your career?