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Residential Development Customer Care Recruitment Specialists

Looking to advance your career in residential development customer care?
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deverellsmith works with leading property developers, connecting you with roles that align with your skills and ambitions. Whether you're starting out or aiming for a managerial position, we offer opportunities across customer care, aftercare, and homeowner support within residential developments.

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<div ><div class="mb-1 mt-6 group"><div class="flex flex-col items-end gap-1"><div ><div class="flex flex-row gap-2 relative"><div class="flex-1">Marketing Manager - Maternity Cover | Exciting Growth Phase</div></div></div></div></div></div><div ><div class="group"><div class="contents"><div class="group relative relative pb-3" ><div ><div >Location: Ideal base: Amersham, Beaconsfield, or Marlow area Salary: £60,000 - £70,000 + up to 7% annual bonus (split between personal and business performance) Start Date: ASAP Contract: Initially maternity cover with potential to become permanent as the business expandsThe OpportunityThis is a rare chance to step into a Marketing Manager role during one of the most exciting periods in the company's growth trajectory. With the portfolio expanding from 16 to 26 developments by the end of next year, you'll be at the heart of multiple new launches and project deliveries.You'll take ownership of the South West and South East regions, covering live developments in Kent, Oxford, Kidlington, Surrey, and Bristol, with additional schemes launching throughout the year. This is a standalone role perfect for an independent, senior marketer who thrives on autonomy and can hit the ground running without the support of a coordinator.What Makes This Role Stand Out<ul ><li class="whitespace-normal break-words pl-2">Multiple live launches: Manage 4-5 active developments with more coming online through spring and summer</li><li class="whitespace-normal break-words pl-2">Strategic impact: Work across geographically diverse, high-value schemes with minimal oversight - your expertise will drive results</li><li class="whitespace-normal break-words pl-2">Supportive leadership: Join an exceptional marketing team of 5 Marketing Managers, each leading their own regions, with a collaborative Head of Marketing</li><li class="whitespace-normal break-words pl-2">Growth trajectory: Strong potential for this maternity cover to convert into a permanent position as the business scales rapidly</li><li class="whitespace-normal break-words pl-2">Flexibility where it counts: While presence at the head office in Waltham Abbey is required regularly, there's flexibility for essential WFH when needed. Hotel accommodation provided for Bristol visits rather than long drives.</li></ul>What We're Looking ForThis role demands someone strong, strategic, and self-sufficient. You'll need:<ul ><li class="whitespace-normal break-words pl-2">Proven experience as a Marketing Manager within property or residential development</li><li class="whitespace-normal break-words pl-2">Track record of managing people and leading marketing initiatives independently</li><li class="whitespace-normal break-words pl-2">Confidence working across multiple live sites and launches simultaneously</li><li class="whitespace-normal break-words pl-2">Ability to build relationships with regional sales teams and stakeholders</li><li class="whitespace-normal break-words pl-2">Geographic flexibility-Bristol visits approximately once weekly, occasional Kent presence, with the sweet spot being accessibility to Oxfordshire and the Thames Valley corridor</li></ul>The Details<ul ><li class="whitespace-normal break-words pl-2">Weekly rolling temporary contract initially, with quick movement to secure handover</li><li class="whitespace-normal break-words pl-2">Office base: Waltham Abbey (no fixed WFH days, but flexibility available when genuinely needed)</li><li class="whitespace-normal break-words pl-2">Travel: Regular presence required across developments in Bristol, Kent, Oxford, Kidlington, and Surrey</li><li class="whitespace-normal break-words pl-2">Team: Collaborative environment with fellow Marketing Managers, though you'll operate independently within your region</li></ul></div></div></div></div></div></div>

Marketing Manager - MAT Cover 

<h2>Job Title: Head of Residential </h2>Reporting to: Chief Executive OfficerLocation: Central London - Hybrid workingSalary - Competitive plus Bonus <hr /><h2>Role Overview</h2>This role provides strategic leadership and oversight of leasing performance across a prime and super-prime residential portfolio, including high-end apartments across multiple locations.You will be responsible for setting, delivering, and continuously refining the lettings strategy to optimise occupancy, income, and long-term asset performance. A key focus will be proactively managing high levels of tenant turnover, ensuring operational resilience, income protection, and a best-in-class resident experience.The role will lead the end-to-end leasing function, ensuring all processes, systems, governance, and performance standards are consistently applied across the portfolio.<hr /><h2>Key Responsibilities</h2><h3>Strategy &amp; Performance</h3><ul><li>Develop, implement, and continuously improve the Letting Plan, supported by robust financial modelling and budget forecasting.</li><li>Maintain consistently high occupancy across a prime and super-prime portfolio through strategic pricing, market positioning, and proactive asset management.</li><li>Drive residential income through rental growth (where market-appropriate), effective arrears management, and identification of additional revenue streams, including third-party service referrals.</li><li>Adapt leasing strategies in response to legislative changes, including preparation for the Renters' Rights Act (May 2026).</li></ul><h3>Leasing Operations &amp; Governance</h3><ul><li>Lead the leasing strategy across all schemes, ensuring processes, systems, and operational improvements are embedded, scalable, and sustainably governed.</li><li>Review and evaluate external letting agent relationships and assess the feasibility and benefits of establishing an in-house lettings function to improve control and reduce costs.</li><li>Analyse leasing performance against budget and forecast, providing regular and ad-hoc reporting to senior stakeholders.</li></ul><h3>Marketing &amp; Stakeholder Collaboration</h3><ul><li>Work closely with marketing teams to shape and deliver effective communication, branding, and targeted advertising strategies.</li><li>Partner with finance to minimise arrears and protect income streams.</li><li>Collaborate with asset management and property teams to support asset initiatives, capital projects, and best-in-class asset performance.</li></ul><h3>Commercial &amp; Asset Insight</h3><ul><li>Analyse and implement appropriate product and service propositions to support delivery of the leasing strategy.</li><li>Build and manage strong relationships with service partners, negotiating commercial terms to ensure value and performance.</li><li>Support the evaluation of letting transactions, capital expenditure, and operational expenditure projects.</li><li>Contribute to annual asset business plans, quarterly updates, and board-level reporting.</li></ul><h3>Compliance &amp; Governance</h3><ul><li>Ensure compliance with all organisational policies, procedures, and governance frameworks.</li><li>Adhere to relevant Quality Management (ISO 9001) and Health &amp; Safety Management (ISO 45001) systems.</li></ul><hr /><h2>Experience</h2><ul><li>Proven experience in prime and super-prime residential leasing is essential.</li><li>Demonstrable experience managing high-turnover residential assets.</li><li>Strong track record of protecting and enhancing the commercial performance of residential portfolios.</li></ul><hr /><h2>Skills &amp; Qualifications</h2><ul><li>Exceptional written communication skills, with experience producing clear, concise board-level reports.</li><li>Confident and credible presenter, able to influence property owners, senior executives, and operational teams.</li><li>Highly analytical and detail-oriented, with the ability to interpret complex financial and operational data.</li><li>Strong numeracy and data-driven decision-making capability.</li><li>ARLA qualification (essential).</li><li>Advanced IT literacy, particularly across Microsoft Office.</li><li>Results-focused, with the ability to set clear objectives and deliver against them.</li></ul><hr /><h2>Person Specification</h2><ul><li>Commercially astute, with a strong focus on business outcomes.</li><li>Strategic thinker who can move comfortably between high-level strategy and operational detail.</li><li>Resilient and confident, including delivering challenging messages when required.</li><li>Collaborative leader who works effectively independently and within teams.</li><li>Curious, analytical, and solutions-focused, with a proactive approach to change.</li><li>Trusted communicator who builds strong relationships quickly.</li><li>Adaptable, agile, and comfortable operating in a dynamic regulatory and market environment.</li></ul><hr /><h2>Key Relationships &amp; Stakeholders</h2><ul><li>Tenancy Operations Managers</li><li>Marketing and Finance Teams, Asset General Managers</li><li>Executive Management Team</li><li>UK regulatory bodies, professional advisors, and public authorities</li></ul>

Head of Residential

Job Title: Investment and Valuations Analyst (Residential Real Estate) Employment Type: Permanent, Full-Time Location: West End, London (Hybrid Working 3/2 split)Please ONLY apply if you have Right to Work as Visa Sponsorship can not be provided by this company.Residential Real Estate experience is essential and applications without this experience will not be considered.About Our Client Our client is an international real estate investment business with a strong focus on value-add residential assets across major European cities. Since establishing their London office, they have developed a dynamic and ambitious team, expanding their portfolio across Residential assets. Their culture is collaborative, energetic, and driven by continued growth and opportunity.The Team The successful candidate will join a high-performing Investment &amp; Valuations team; supporting senior leadership on investment underwriting, quarterly valuations, and strategic market analysis. This role reports directly to the Investment &amp; Valuations Manager and offers progression into leading the department, management experience of Analysts would be required.The Role Our client is seeking a highly analytical and detail-oriented Residential Real Estate Investment &amp; Valuation specialist to support the assessment, execution, and monitoring of investment opportunities. The role will be hands-on involving financial modelling, valuation work, market research, and the preparation of clear and insightful presentations for internal and external stakeholders.Key ResponsibilitiesFinancial Modelling &amp; Analysis - ESSENTIALBuilding models from scratch (Excel, Not using Argus) - ESSENTIALPreparation of Capital structure analyses, debt sizing, and waterfall models for joint ventures and acquisitionsProgression into a leadership position managing a team of Analysts and department.Valuation &amp; Research Investment Documentation &amp; Support Market Intelligence &amp; Strategy Presentation &amp; Reporting Additional responsibilities may be assigned as required.About YouSkills &amp; Experience * Bachelor's or Master's degree in Finance, Economics, Real Estate, or other relevant * 4+ years' experience in investment analysis, real estate, corporate finance, or consulting * Advanced Excel skills (modelling, analytics, dynamic formulas) * Strong PowerPoint skills with the ability to create compelling presentations * Solid understanding of valuation techniques, DCF analysis, and benchmarking * Exceptional analytical, quantitative, and problem-solving skills * Strong written and verbal communication abilities * Self-motivated, detail-focused, and capable of managing multiple deadlinesBenefits * Up to £70k base salary * 33 days holiday (inclusive of UK public holidays) * Company pension * Private medical insurance * Hybrid working All candidates selected for shortlist will be required to undertake a modelling test in a controlled environment for this role at Central London offices.

Investment and Valuation Analyst - Residential Real Estate

We're recruiting for an experienced Customer Service Advisor to join a large, high-profile PBSA site in Birmingham. This is a full-time, front-facing role suited to someone confident operating in a busy, professional student accommodation environment and comfortable taking ownership of the resident experience day to day.This role goes beyond basic reception duties - you'll be a key on-site presence, trusted to handle residents, parents, contractors and internal teams with professionalism and maturity.Key Responsibilities<ul ><li >Acting as the primary front-of-house contact for residents, visitors, parents and stakeholders</li><li >Delivering a consistently high standard of customer service across all resident touchpoints</li><li >Conducting confident, professional viewings for prospective residents and families</li><li >Managing enquiries, issues and requests efficiently, escalating where appropriate</li><li >Coordinating parcel deliveries, access requests and general site administration</li><li >Supporting resident wellbeing and contributing to a positive community atmosphere</li><li >Maintaining high standards across reception and communal areas</li><li >Working closely with site management, maintenance and wider operational teams</li><li >Taking ownership of issues and seeing them through to resolution</li></ul>About You<ul ><li >Proven experience in PBSA, BTR, hospitality, residential or front-of-house roles</li><li >Confident, professional and calm in a fast-paced, people-facing environment</li><li >Strong communication skills with the ability to deal with a wide range of stakeholders</li><li >Proactive, organised and comfortable working with autonomy</li><li >Commercially aware, with a strong sense of service standards and presentation</li><li >Reliable, polished and able to represent the brand on-site</li></ul>What's on Offer<ul ><li >Full-time, permanent role (Monday-Friday)</li><li >Opportunity to work on a large, flagship student accommodation scheme</li><li >Collaborative, professional team environment</li><li >Clear expectations, responsibility and scope to make an impact</li></ul>

Customer Service Advisor

An award-winning Interior Design and Architecture Studio is seeking an exceptional Senior Interior Designer to join their dynamic team working on prestigious residential projects across the UK and internationally.This is a rare opportunity to take ownership of luxury schemes from concept to completion, working on high-end residential projects where budgets range from £50-£120 per square foot for FF&amp;E. You'll be joining a fun, hardworking team that values creativity, precision, and genuine design passion.<h2 >The Role</h2>You'll be leading your own projects end-to-end, managing sophisticated residential schemes for discerning private clients and developers. This isn't about being part of a delivery team - it's about taking the reins, presenting with confidence, and seeing your designs through to flawless execution.The studio needs someone who can think commercially whilst maintaining exceptional design standards, someone who understands budgets intimately and can balance client aspirations with financial realities.<h2 >What You'll Be Doing</h2><ul ><li class="whitespace-normal break-words pl-2">Leading luxury residential projects from initial concept through to final installation</li><li class="whitespace-normal break-words pl-2">Designing bespoke interior schemes including custom joinery and comprehensive FF&amp;E selections using CAD, Photoshop and InDesign</li><li class="whitespace-normal break-words pl-2">Presenting concepts confidently to high-net-worth clients both digitally and in person</li><li class="whitespace-normal break-words pl-2">Managing all project aspects including client liaison, budget control, procurement and contractor coordination</li><li class="whitespace-normal break-words pl-2">Producing detailed specifications for lighting, sanitaryware, finishes and joinery</li><li class="whitespace-normal break-words pl-2">Overseeing fit-out delivery to ensure impeccable quality standards are met</li></ul><h2 >What We're Looking For</h2>The Must-Haves:<ul ><li class="whitespace-normal break-words pl-2">Minimum 3 years' experience in high-end residential interior design</li><li class="whitespace-normal break-words pl-2">Strong FF&amp;E portfolio demonstrating your design development and personal aesthetic</li><li class="whitespace-normal break-words pl-2">Design-based degree or equivalent qualification</li><li class="whitespace-normal break-words pl-2">Technical proficiency in Photoshop, AutoCAD, MS Office and Estimac</li><li class="whitespace-normal break-words pl-2">Proven project leadership you've managed clients, budgets and delivery independently</li><li class="whitespace-normal break-words pl-2">Commercial awareness with solid understanding of project budgets and cost management</li><li class="whitespace-normal break-words pl-2">Supplier knowledge and established relationships within the industry</li></ul>The Personality:<ul ><li class="whitespace-normal break-words pl-2">Confident presenter who can articulate design concepts clearly</li><li class="whitespace-normal break-words pl-2">Organised and efficient you run tight projects that deliver on time</li><li class="whitespace-normal break-words pl-2">Genuine design passion that's evident in everything you touch</li><li class="whitespace-normal break-words pl-2">Enthusiastic team player with a positive, can-do attitude</li><li class="whitespace-normal break-words pl-2">Meticulous attention to detail in both design and execution</li></ul><h2 >What's on Offer</h2><ul ><li class="whitespace-normal break-words pl-2">Competitive salary £45-£55k depending on experience</li><li class="whitespace-normal break-words pl-2">Project ownership lead inspiring schemes that showcase your talent</li><li class="whitespace-normal break-words pl-2">Variety and autonomy with both office and site-based work</li><li class="whitespace-normal break-words pl-2">High-calibre projects working with quality-focused clients and developers</li><li class="whitespace-normal break-words pl-2">Collaborative environment within a supportive, creative team</li><li class="whitespace-normal break-words pl-2">Central St Margarets location with excellent transport links</li><li class="whitespace-normal break-words pl-2">Career growth as the studio continues to expand</li></ul>This is a senior level opportunity for an ambitious designer ready to step up and make their mark on exceptional residential projects.

Senior Interior Designer 

Accounts Payable AssistantSalary: £26,000 - £30,000 per annum Location: Central London (hybrid working) Contract: Permanent, Full-timeApplicants must have Right to work in the UK<h4 >About the Role</h4>An established and growing property-focused company is seeking an Accounts Payable Assistant to support its finance function. This is a hands-on role suited to someone with prior accounts payable experience who enjoys working in a fast-paced, collaborative environment.You'll be part of a small finance team responsible for ensuring supplier invoices are processed accurately and paid on time, while supporting wider finance and operational teams as needed.<h4 >Key Responsibilities</h4><ul ><li >Processing and coding supplier invoices accurately</li><li >Managing invoice approvals and resolving discrepancies</li><li >Preparing and assisting with regular payment runs</li><li >Handling supplier and internal payment queries</li><li >Maintaining purchase ledger records and documentation</li><li >Supporting intercompany transactions where required</li><li >Assisting with bank reconciliations</li><li >Monitoring shared finance inboxes and urgent payment requests</li><li >Supporting cashflow monitoring and reporting</li><li >Providing general administrative support to the accounts payable team</li></ul><h4 >About You</h4>You'll be organised, detail-oriented, and comfortable juggling multiple priorities. You're confident working independently but also enjoy being part of a team.Essential requirements:<ul ><li >At least 1 + year's experience in an Accounts Payable role</li><li >Strong attention to detail and ability to meet deadlines</li><li >Clear written and verbal communication skills</li><li >Good working knowledge of accounting processes</li></ul>Desirable:<ul ><li >Experience within property, real estate, or related sectors</li><li >Familiarity with finance or ERP systems (e.g. Yardi, MRI, Qube or similar)</li></ul><h4 >What's on Offer</h4><ul ><li >Hybrid working model after probation</li><li >Generous holiday allowance plus bank holidays</li><li >Pension scheme</li><li >Private medical insurance</li><li >Discretionary bonus</li><li >Supportive and growing team environment</li></ul>

Accounts Payable Assistant

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