<h1 class="x1yc453h xngnso2 x7amdea x1i21sxh xhacrq1 x1iykcro x1mshyef x1fie51u xgyxj25 x1xobyvs x1fv8qjw xdj266r x1alsn5q x1pjt2rx x160d6zm xqsupf2 xrxpjvj" dir="ltr">Resident Services Manager - Leeds</h1>Location: Leeds Hours: 40 hours per week, Monday-Friday, 9am-6pm Contract: Temp to Perm - a great opportunity to enter into something quickly and prove yourself in a Senior Capacity Start: ASAP Pay: £34,000 equivalent as hourly rate, paid weejkly, plus holiday payWe are looking for an experienced and highly organised Resident Services Manager to join a well-established Build to Rent development in Leeds on a temporary basis.This is a hands-on, customer-facing role for someone who is confident taking ownership of a busy residential environment, managing competing priorities and delivering a consistently high standard of service to residents.You will need to be someone who can work independently, follow established processes, communicate confidently and professionally, and take responsibility for seeing issues through to resolution.Build to Rent experience would be advantageous, but we are also keen to hear from candidates with strong backgrounds in residential property, hospitality, hotels, concierge, front of house or customer service.<h2 class="x1yc453h x1603h9y x1gtpwm6 x7amdea x1i21sxh xladpa3 x1iykcro xma8rkl x1fie51u xgyxj25 x1xobyvs x1fv8qjw x1a024ua x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">The Role</h2>Working as part of the on-site Resident Services team, you will play a key role in delivering an excellent resident experience across a modern, co-living development. You will be responsible for:<ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr x1xobyvs x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xp5n6w9 x2xbuc6">Acting as a key point of contact for residents and providing a professional, responsive service.</li><li class="x1datfip xp5n6w9 x2xbuc6">Building positive relationships with residents while maintaining appropriate professional boundaries.</li><li class="x1datfip xp5n6w9 x2xbuc6">Handling resident enquiries, complaints and day-to-day issues confidently and efficiently.</li><li class="x1datfip xp5n6w9 x2xbuc6">Taking ownership of issues from initial enquiry through to resolution, keeping residents updated along the way.</li><li class="x1datfip xp5n6w9 x2xbuc6">Following established processes and procedures to ensure the smooth running of the development.</li><li class="x1datfip xp5n6w9 x2xbuc6">Managing competing priorities and ensuring important tasks are followed up and completed.</li><li class="x1datfip xp5n6w9 x2xbuc6">Maintaining accurate records and keeping systems and documentation up to date.</li><li class="x1datfip xp5n6w9 x2xbuc6">Supporting property administration and day-to-day resident services.</li><li class="x1datfip xp5n6w9 x2xbuc6">Working closely with contractors, suppliers and the wider on-site team.</li><li class="x1datfip xp5n6w9 x2xbuc6">Communicating effectively with colleagues and escalating issues appropriately when required.</li><li class="x1datfip xp5n6w9 x2xbuc6">Supporting the smooth running of the development during a particularly busy period.</li><li class="x1datfip xp5n6w9 x2xbuc6">Identifying issues proactively and taking action rather than waiting to be directed.</li></ul><h2 class="x1yc453h x1603h9y x1gtpwm6 x7amdea x1i21sxh xladpa3 x1iykcro xma8rkl x1fie51u xgyxj25 x1xobyvs x1fv8qjw x1a024ua x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">About you</h2>We are looking for someone who is experienced, organised and naturally takes ownership.The successful candidate will be comfortable working independently and will not need constant direction. You will be confident learning new systems and processes, retaining information and applying them consistently in your day-to-day work.You will be someone who:<ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr x1xobyvs x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xp5n6w9 x2xbuc6">Has strong customer service and communication skills.</li><li class="x1datfip xp5n6w9 x2xbuc6">Is confident dealing with residents, contractors and colleagues at all levels.</li><li class="x1datfip xp5n6w9 x2xbuc6">Is highly organised and able to manage multiple priorities.</li><li class="x1datfip xp5n6w9 x2xbuc6">Takes ownership and follows tasks through to completion.</li><li class="x1datfip xp5n6w9 x2xbuc6">Can work independently and use their own initiative.</li><li class="x1datfip xp5n6w9 x2xbuc6">Is comfortable working within established processes and procedures.</li><li class="x1datfip xp5n6w9 x2xbuc6">Is able to learn new systems quickly and retain information.</li><li class="x1datfip xp5n6w9 x2xbuc6">Keeps accurate records and understands the importance of good administration.</li><li class="x1datfip xp5n6w9 x2xbuc6">Remains calm and professional when dealing with challenging situations.</li><li class="x1datfip xp5n6w9 x2xbuc6">Is proactive and solutions-focused.</li><li class="x1datfip xp5n6w9 x2xbuc6">Has a strong attention to detail.</li><li class="x1datfip xp5n6w9 x2xbuc6">Understands the importance of professional communication and appropriate escalation.</li><li class="x1datfip xp5n6w9 x2xbuc6">Is genuinely committed to delivering a high-quality resident experience.</li></ul><h2 class="x1yc453h x1603h9y x1gtpwm6 x7amdea x1i21sxh xladpa3 x1iykcro xma8rkl x1fie51u xgyxj25 x1xobyvs x1fv8qjw x1a024ua x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Experience</h2>BTR experience is advantageous but not essential.We would consider candidates from backgrounds including:<ul class="xonam98 x1epdd7z xemmon1 xn020vs xfl32do xluzp7q x1yc453h x38giro xat24cr x1xobyvs x1fv8qjw xdj266r xrxpjvj x1bxe5rh"><li class="x1datfip xp5n6w9 x2xbuc6">Build to Rent / Residential Property</li><li class="x1datfip xp5n6w9 x2xbuc6">Property / Estate Agency</li><li class="x1datfip xp5n6w9 x2xbuc6">Property Management</li><li class="x1datfip xp5n6w9 x2xbuc6">Hospitality / Hotels</li><li class="x1datfip xp5n6w9 x2xbuc6">Concierge / Front of House</li><li class="x1datfip xp5n6w9 x2xbuc6">Customer Service</li><li class="x1datfip xp5n6w9 x2xbuc6">Community Management</li><li class="x1datfip xp5n6w9 x2xbuc6">Facilities or customer-facing operational roles</li></ul>Experience with Yardi, property management systems, inventories, inspections, contractor management or residential administration would be highly beneficial.More important than having direct BTR experience is having the right approach to the role: organised, accountable, customer-focused and capable of operating independently in a busy environment.<h2 class="x1yc453h x1603h9y x1gtpwm6 x7amdea x1i21sxh xladpa3 x1iykcro xma8rkl x1fie51u xgyxj25 x1xobyvs x1fv8qjw x1a024ua x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Working Pattern</h2>The role will initially be Monday-Friday, 9am-6pm.After the first couple of weeks, there may be some Saturday rota cover, with a weekday off in return.Staff parking is available on site.<h2 class="x1yc453h x1603h9y x1gtpwm6 x7amdea x1i21sxh xladpa3 x1iykcro xma8rkl x1fie51u xgyxj25 x1xobyvs x1fv8qjw x1a024ua x14l7nz5 x1pjt2rx x160d6zm xrxpjvj" dir="ltr">Why This Role?</h2>This is an excellent opportunity for someone who enjoys a hands-on role and wants to make a genuine impact within a high-quality Build to Rent development.You will join an established on-site team and have the opportunity to play an important role in maintaining a positive resident experience across a busy 335-unit development.If you are organised, proactive, customer-focused and comfortable taking ownership, we would like to hear from you.

Resident Services Manager - Leeds

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